SLA reports
Hi Team,
1) How is the SLA report calculated on SD+ tool.
2) Does the timer stop ticking when the ticket is put ON_HOLD ? If yes, then does the SLA timer (for due date) keep ticking ?
Regards
Vinod
1) How is the SLA report calculated on SD+ tool.
2) Does the timer stop ticking when the ticket is put ON_HOLD ? If yes, then does the SLA timer (for due date) keep ticking ?
Regards
Vinod
Topic Participants
vinod_me
ServiceDesk Plus
ankit
luis.monroy
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