Custom Reporting � Previous Weeks Closed Tickets
I have to provide management with a weekly report that contains the following:
Total Number of Tickets Closed Previous 7 Days =
Break Down of Each Category (Software, ect�) =
Total Number of Tickets Open Greater Than 7 Days =
Total Number of Tickets Closed Year To Date =
Average Number of Tickets Closed per Week =
Is there a custom query that would be able to produce all of this info on one report for me?
If not, is it possible to get each report so I can then manually combined them (Like I did with the our old helpdesk software)
Thanks,
DaCoW
Total Number of Tickets Closed Previous 7 Days =
Break Down of Each Category (Software, ect�) =
Total Number of Tickets Open Greater Than 7 Days =
Total Number of Tickets Closed Year To Date =
Average Number of Tickets Closed per Week =
Is there a custom query that would be able to produce all of this info on one report for me?
If not, is it possible to get each report so I can then manually combined them (Like I did with the our old helpdesk software)
Thanks,
DaCoW