I normally receive emails and sms's when any of my devices meets the following criteria:

when the Device misses 1 3 5  poll(s) when any [selected...] Interface is having some problems   Select all   Serial0/0/0-Serial0/0/0-By VPNSC: Job Id# = 20145 (62-00544-65) FastEthernet0/0-FastEthernet0/0-$ETH-LAN$$ETH-SW-LAUNCH$$INTF-INFO-FE 0$ when any [selected...] SNMP trap is received from the device. when any [selected...] Threshold rule is violated when any [selected...] Syslog Rules generates alarm when any [selected...] Virtual Device has problem notify when the alarm is cleared Advanced <<   Notify only when severity is Any Critical Trouble Attention Service down

However, regardless of the above rule set in place for a specific Router, I was not notified through SMS or Email when this device went of today at  Jan 06,2012 08:21:56 AM

I also receive emails from Anti-Virus Server, every morning, same subnet where OpManager server reside, so this confirms that it is not my ISP or my mobile handset.

What log's do you require so we can start troubleshooting?

Thank you.