Hi...

 

We are evaluating Servicedesk plus enterprise edition.

We have integarded servicedesk plus with Active Directory and also imported some additional fileds also like Project manager. As per organisation process the approver should be a project manager we can configure this in service catalog but when project manager is changed in Active Directory then it should be change automatically in service catalog and also user should get a acknowledgement mail your request is send for approval.Does this possible?

 

 

 

 

Regards,

Vaishali