I'm just wondering what other ServiceDeskPlus users are doing for First Call Resolution reporting.  We've never gotten a report to work quite right...

I want to know when someone Resolves a Phone Call mode ticket as they are opening it...and I want to know if someone Resolves an Email mode ticket the first time it is edited--so more of a First Contact Resolution than First Call (luckily the acronym is the same).

Does anyone have similar reports working for them?