Edit Default Layout
Unable to delete/remove Title filed from Default Layout. Regards, Ahmed
Edit Default Layout
Unable to delete/remove Title filed from Default Layout. Regards, Ahmed
Search goes directly to results if only one found
Hi, I'm not sure whether this has been implemented already, or is a possible enhancement to the product, but we have a search facility inside the web-based software we've produced which takes users directly to their search results in the event that only one item is found. We've found this to be a time-consuming feature which prevents users from having to click multiple times, and would be particularly useful in SC+ when searching for incident IDs from the normal search bar (i.e. the one shown
Failed to add a performance monitor for Linux servers
Hello, we use opmanager 9 (build 9100). If I want to add a new Performance Monitor for Linux server I receive the message "Error!". When I add a URL Monitor or a Process Monitor etc. I habe no problems. I can add a Performance Monitor for Windows server. Do you have any idea where the issue with the Linux server could come from? Thanks in advance. Markus
Report to track resolved/added requests
I was looking for a single report to track new requests each week/month versus resolved requests by technician. My SQL is a little rusty, so before getting out my reference books I'd thought that I would check in case anyone already has done this. I realise that there are existing reports to do each of these separately, but I was wanting them on one report.
Incorrect alert
We received an alert stating that a user had been added to a security group, when, in fact, the user was removed from the security group. Has anyone else seen this? It doesn't happen all the time, but I want to be able to rely on the alerts I'm seeing.
Wildcard Certificate
Has anyone had any luck using a wildcard certificate with OpManager 8812 ?
How can you monitor a process for just instances and not instances AND up/down?
Hello, Using build 8812 of OPman - how can I monitor if multiple instances of a process occur, such as iexplorer.exe - without OPman warning me everytime the 'service is down' becuase the process isn't running? I want to know if certain processes are running multiple times, but I do not need to know if the process is not running as that is not a problem for certain processes. Make sense? Iexplorer is a good example, obviously there it's 'service down' when it's not open/running - but that is
Using REST API, Retrieve 'N' number of tickets in a single request(SDP 8.0)
Hi, We have a requirement as below End users using a third party system to generate the tickets in SDP 8.0(Using service desk REST API) Let’s assume the following scenario: User1 submitts 30 tickets in a day(Using the third party system). Once user navigate to the view requests page in the third party system, It should show all those 30 requests details with the current status (Which is in service desk ) We were trying to use REST API, we got nothing. Only possible way is to loop through 30
last logon reporting as "0" when user has logged on
I have done a new install on a new machine of build 5210 and now upgraded to 5220 The real last logon is reporting as 0 when a user has logged on ? Disabled users are reporting only 24 users when we know there are at least 100 It used to work prior to changing server and build
Showing workglog to reguester or time spent to reguester
In reguest there is section Time Elapsed where you can enter worklog fot ticket. I have got questions that would that be possible to show this worklog to reguester? Our need would be that reguester would see how long time it has taked to solve this problem? Is there anykind solution for this or workground? We would only one time fill worklog... it that possible example transfer Time Elapsed total to solution Resolution pages etc.. This would be very importat to solve. Second question is that possible
Count Exchange 2010 POPs mail queue and alert
Hi, I wish to use our Opmanager system to monitor the number of emails pending in the Exchange 2010 POPs mail queue used for your Servicedesk application, thereby adding another level of integration. Primarily I want to alert if the Queue exceeds 'x' uncollected mails or if the oldest message is over 'x' minutes old. We occasionally have issues where SD mail fetching fails, and we do not know until someone tells us no tickets have logged for 1 hour for example. While I appreciate that it would be
hint of what book to study
Would you like a hint of what book to study to perform query in mysql database used by programs developed by "manage engine." ? Thank you.
How to have multiple SLA for the same site- SLA depending upon the time of logging of request
We want to have multiple SLA for the same site.The type of SLA applicable should be depending upon the time of logging of the request. If the time of request is say 12PM, then Low SLA should be applicable, and if time of logging is 3PM, then High SLA should automatically get applied. Also the same asset should be possible to associate to multiple sites and SLAs.
Daylight Savings Time Change
Here are the steps to configure OpManager for the new Daylight Savings Time settings. 1. First, OS needs to be updated. You can find more information here - Microsoft, Redhat. 2. Download the tzupdater.jar from Sun. Download the jar from the JDK US DST Timezone Update Tool - 1.0.1 link. This needs a simple registration. 3. Stop OpManager service. 4. Extract the zip and place the tzupdater.jar in the OpManager/lib folder. 5. Download the attached dstupdater.sh or dstupdater.bat file and place it under
Problem with Password Manager Pro
I have encountered an interesting problem with PMP I have recently upgraded my IE from 8 to 9. Before everything worked just fine. However, after upgrade when I login (with auditor privileges) I do not see anything on home page. I get information from Audit and Personal pages though. No error reported by browser. I have tried to install Google Chrome but issue the same. Nothing is displayed under home page. I have asked users to check if they get home page on other PCs and it is working fine. Anybody
Debian 6.03 AMD 64 unable to run X-Plane 10 crash
Running Debian 6.03 on an AMD64 CPU based system I am unable to start X-Plane 10. It crashes during the splash screen. I have X-Plane 8 which runs fine - but the demo of version 10 - not so fine. Information collected is : cpuinfo.txt dmidecode.txt free_m.txt gdb_X-Plane-i686.txt Log.txt lsmod.txt sysinfo.txt uname_a.txt uname_r.txt var_log_messages.txt Xorg.0.log X-Plane10_application_crash.jpg X-Plane Installer Log.txt A few notes : Airfoil-Maker-i686 RUNS Plane-Maker-i686 SEGFAULT crash X-Plane-i686
associate contracts to sub-accounts
Hello there, We have a number of reseller customers that have sub-accounts. The sub accounts have different contracts with us than the main reseller account, and these contracts determine the due by time for requests. It would be really nice if we could assign contracts to sub accounts-as it looks now, you can only associate contracts to the main account. For us, this defeats the purpose of having sub-accounts, so we have converted all our sub accounts to regular accounts. This makes it harder
monitor MSSQL on a different port
I have MSSQL running on ports other than 1433, how do I configure the service to monitor SQL on those ports? I have OpManager running with MySQL, so please don't confuse this question with installing OpManager or changing OpManager to use MSSQL. Thanks
ALERT ACTIONS
I need to know if it is possible to trigger a URL based on an ALERT. Been searching the forum - but unable to find specific info. What we intend to use this for is to trigger an action in another system using a HTTP API (a IP CCTV security system) when a certain SNMP TRAP/ALERT occurs in ManageEngine. So when an ALERT occurs, open a URL (example: http://192.168.1.200:5556/interface/alarms/trigger?alarm1) – which will tell the security system to execute its Alarm1 and perform required actions. This
Import requestors from a differant domain.
we have a trust relationship with another domain that isnt based in the UK. I have imported my requestors from the UK and created my techinicains, all good so far. What i need now is to specify another domain where i can pull the requestors from and create the technicians. Is this possible? Thanks
Log in to SD as Technician and get full admin rights
I want to be able to log into SD with my Domain credentials and get the full range of tabs (like if i logged in as local administrator) I have added myself as: AERemoteControl SDAdmin SDChangeManager SDCo-rdinator SD-Report The only tabs i get are: Home Service Catalog Requests Solutions My Details. Also i have a request in SD and it is assigned to myself. I can see it if i log in as local administrator, but if i log in as myself i cannot see it. Many thanks Allan
Resolution Date
Hello All, My Staff are out of the office most of the day and from time to time can only add a resolution to a call two days after the actual resolution. Is there a way to set the actual date of a resolution? Thank you in advance
Adding a new computer
I gave a user create single computer rights under AD Delegation for 1 OU. When they try and add a computer they receive the following error: Error Code 8007202f : Error in Creating computer, A constraint violation occurred. Any thoughts? thanks
Least User Permissions required
Hi, Can anyone advise me what is the least amount of permissions required for the user account that is setup for domain access? We prefer not give these type of user accounts Domain Administrator roles, so would like to know what is the minimum amount of permissions required to enable the user account to function with user and group management in Active Directory. Thanks, Matt
why u say active directory is child play
It provides integrated authentication and authorization to a large number of systems
Search by a custom filed value
Is it possible to search inside the application by a value of a custom field ? for Example : I added a filed called "Serial Number" in the sales additional field , I want to search for that field value whenever I receive a Request by phone to check if the product serial number is valid or not before accepting the Request. I think this will be very helpful for companies that deliver after sales support for goods
users details are not displayed on login
I had imported users details from Active Directory (name, dept. job title, telephon..) but when users log in (using heri credintials) only the Name is filled with their full name. but other fields (job title, dept. telephone) are empty!! however, when i login as technician or admin, and submit an incident request.. i just enter the name of the staff and automatically all other related details got displayed so, what i'm dong wrong? why are the details are not in its place when requesters log in?
upgrade servicedesk 7022 to 7500
Dear All, I have done one upgrade 7000 to 7022 6 month ago now i will upgrade my servicedesk from 7022 to 7500 When upgrade, it show below error (logs) Unexpected Error. Please click View Log>> for more details java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at
How could get this report with costs
How could I get time report with costs id - subject - technician- time spent - cost - date - created time - client- department - type of request
Generate Warning Tickets in ServiceDesk for Detection When Prohibited Software In Desktop Central
At the MidEast conference, @Romanus suggested that better SD/DC integration is in the pipeline, but is it in the pipeline to integrate better so that if a user repeatedly tries to install prohibited software, it will generate a warning ticket and message to a user to explain to them the software is prohibited and that it will not be allowed/infractions can occur? That would be really useful in my environment, and I imagine others.
Does anyone have any tips on how to handle the API XML responses
Does anyone have any tips on how to handle the API XML responses (see below)? <operation> <operationstatus>Success</operationstatus> <workorderid>3</workorderid> <message>Request created successfully with WorkOrderID : 3</message> </operation> I don't want my end users seeing the raw xml which will be hard to read especially the "get request". It says in the api help that it posts to a file but i think it just posts back to the page? "Status of the servlet operation will be xml file containing
Missing Response Time Data APM10.5
Hello, we recently upgraded from APM 8.x to 10.5 and have some problems with a couple of monitors. We have about 12 old Windows Client monitors and also made like 10 new. All of them have the problem that no response time is displayed (like it did before, even the window for displaying is active, but no data in it). We check the Windows monitors with SNMP - funny thing is, if we create an extra SNMP/Network Device monitor for these machines, the response time works. We tried to delete the monitors,
Backup configuration of opmanager 5.5 and restore to op 5.6
Hi, I have to upgrade Opmanager 5.5 to 5.6. And I have to made a backup first (map, alarms, application monitor, etc..). I have to backup configuration of Opmanager. What is the best procedure for made backup configuration in Opmanager 5.5 and restore to Opmanager 5.6? Thank,
No QoS metrics are shown on the interface !
Hello, I can see the calls and the data/voice traffic but there are no MOS, jitter, etc... being calculated. Do you have any idea where the issue could come from ? Thanks in advance Pierre
ManageEngine Service won't start. Error 1067
Hi ManageEngine-Team Somehow we managed to destroy the Windows service of ADManager. We tried to change some IIS-Port settings and had to restart the service for a few times. I guess in english the error would be something like: "Error 1067: The Process was terminated due to an unhandled exception" I attached the last changed logs to this post. thank you!
doubt about restore database
Hello Dear When I was RestoreDB (MSSQL) using dos (CMD), the processing (dot) is many.. how can I identify if all right? th backup size is - 270.801MB and doing 1;30hour and nothing....
Autostart/login CCTV view
Hi How do I set autostart and auto login for one CCTV view
many alerts for same server when CPU threshold is breached.
In our Citrix farm we often get CPU spikes. I have configured the thresholds so that if CPU is above 95% for 3 checks (15 minutes intervals) then an alert is sent. The issue is that we will get 8 to 12 alerts at once for the same server advising that the threshold is breached and when the error clears, we will receive the same amount of messages advising that the issue has been cleared. In the alerts, it will show the top processes using CPU and this is different each time which indicates that it
A New Comprehensive Purchase Order Approval System for ServiceDesk Plus On-Demand
ServiceDesk Plus On-Demand is rolling out enhancements to the Purchase Order Module next week. These include a ‘multistage, multiple’ approval mechanism for Purchase Orders(PO) as well as the ability to add Invoice Details and Payment Details to a PO. Here’s what you can expect to see changed in the Purchase Order section of ServiceDesk Plus On-Demand in the coming week: http://ondemand.manageengine.com/service-desk/po-pre-release-announcement.html Migration of your existing PO data would be seamless
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