I had imported users details from Active Directory (name, dept. job title, telephon..)

but when users log in (using heri credintials) only the Name is filled with their full name. but other fields (job title, dept. telephone) are empty!!

 

however, when i login as technician or admin, and submit an incident request.. i just enter the name of the staff and automatically all other related details got displayed

 

so, what i'm dong wrong? why are the details are not in its place when requesters log in?