High CPU with Java.exe on a Virtual Windows 2008 R2 server
Hi I have an issue where the Java.exe use more than 95% of the cpu's on my probe server. The server is only used as my monitoring probe. Is there a way to fix this? I am on Opmanager Build 9011 Regards Lennie
Can i used NetFlow Analyzer v9 on non CISCO device?
Hello Sir, I want to used NetFlow analyzer on home PC. I have broadband connection to access internet. The service provider is Bharti Airtel , my router is BEETEL 110BX1 series , it is a ADLS2+ROUTER. I want to know how to configure Net flow analyzer on this device. For Ur convenient , i have already started SNMP SERVICE on my windows XP machine. plz help me, i have tried a lot, but unable to configure NetFlow. Plz tell how i will be able to do this, without CISCO router or devices.
Add a technician with a login
I have a problem when trying to add a technician with a login in the free version it says that it exceeds the count of technincians with login allowed by the license, but i do not have any other technician registered. Previously i registered a technician with login, but i deleted it, is there anyway that this is affecting teh count of technicians with a login? how can i register a new technician with a login name?
Password Problem
Hi , I was evaluating a new softwares during which there was a clash in the port address assigned to the firewall analyzer,while invoking the firewall analyzer I was prompted to change the port no ,once a new port address was given , I am not able to login to the firewall analyzer with the default password. What could be the problem , Is there a way to reset the password. Regards Gopichand P S
Tickets are not displayed sequientially.
We don´t see ticket id displayed sequentialy, there are jumps among ticke numbers. Could you help us, please?
Configure machines network settings
Is it possible to change a single or group of machines network settings using Desktop Central? We want to change the DNS settings for all machines that currently have a static DNS set? Thanks Matt
WMI Issue with Exchange 2010 Servers
Hello, I'm having a problem with WMI it seems on the Exchange 2010 servers within my domain. I have many file severs set up with WMI monitoring for CPU, disk partitions etc - all working fine. These use a global 'wmiadmin' account which is part of domain admins, & server operators in AD. The credentials test passes (via the passwords part of the servers page in OPMan) yet on the Exchange boxes if I test the WMI say for CPU monitor it fails - The Monitor did not respond to the test request.
Duplicate tickets created when email used.
Has there been a fix for this issue? When a request is created and the user/tech response via email, a duplicate ticket is created. The subject is not changed. We have to merge the tickets. I searched the forums and have seen others with this issue, but I real clear solution. Thanks Jacob
Issues While Using The Servlet API (Date & Technician)
I have tried using all the date formats but I am unable to save the DueBy date and the Created Date Any clue where I confirm those fields names? And what exactly is the date format? My configuration has no sites so all the sites are deleted and not required. Using the API the technician group is saved successfully while the technician is not being saved I have tried both the username and the email but with no luck The documentation is providing the request fields with no date fields' names.
Feature request voting
As much as I dislike this forum's design and quirky behavior I believe it is the best place to post feature requests. This idea doesn't apply to any one Forum, but all of them. Ideas can be submitted, but it doesn't appear like they can have any weight by voting by users other than a user replying to a post stating "me too" or something of that nature.
Password Expiry Notification via mail daily till expiration
What does the Delivery Status of "Already Mail Sent" mean in the reporting? Also, Feature Request: In some instances sending the message only once would be desirable, but in many cases people need multiple reminders. It would be a nice feature if the number of messages allowed to send from the initial first message would be useful. For example the expiration notification is set for 7 days. 7 days before expiration the first message is sent. The admin desires 4 messages be sent. By default the
How does one add custom Tabs to AD Database?
We want to implement security questions and answers as a pilot/interim security measure. We want to ADD custom Tab with security questions and answers to Active Directory. How would this be accomplished. We would want to be able to log on to our exchanges server, open active directory, find a user, and see a TAB that says Security Questions. On that tab would be the security questions they chose (from a list we provided) and their answer. Anyone know how this would be accomplished?
Service Desk Plus MPS Bulk Password Change
Dear All We have 500 requestors and not all are using the self service login. I would like to reset these users passwords in bulk which would generate the welcome/password change email so they have it/reminded of it. The only way i can see to do this is by going into each user and reseting the password which is too time consuming and not viable. Is there an external utility we can reset all password and generate the username/password email to all? Thanks Dan
Bulk Password Change Service Desk Plus MSP
Dear All We have 500 requestors and not all are using the self service login. I would like to reset these users passwords in bulk which would generate the welcome/password change email so they have it/reminded of it. The only way i can see to do this is by going into each user and reseting the password which is too time consuming and not viable. Is there an external utility we can reset all password and generate the username/password email to all? Thanks Dan
Service Desk MSP Bulk Password Change
Dear All We have 500 requestors and not all are using the self service login. I would like to reset these users passwords in bulk which would generate the welcome/password change email so they have it/reminded of it. The only way i can see to do this is by going into each user and reseting the password which is too time consuming and not viable. Is there an external utility we can reset all password and generate the username/password email to all? Thanks Dan
CPU Alarms and Multi-CPU Servers
With multi-CPU servers, if CPU utilization goes above our set threshold, we get multiple alarms - one per CPU/core (using the WMI CPU monitor). Is it possible to configure the CPU threshold or alerts to use the total CPU utilization on the server, not one per CPU or core? Thanks, Dan
Sub Account Limit
Is there any limit in adding sub-accounts under a singe account? Or is it restricted to our license type?
make a report on opmanager and send this e mail to multiple users on the same time
hi i want to make a report on opmanager and send this e mail to multiple users on the same time thanks and best regards
Central OPM & Probe OPM
Hi Support Team, Here are my questions: 1、 When we migrated from standalone OPM to probe OPM and registered with Central OPM successfully, I found that the Central OPM couldn’t get the business view from the probe OPM. According to the link https://opmanageree.wiki.zoho.com/Standalone-to-Probe-Migration.html , I think I didn’t miss any steps. "100% data integrity, even when there is a connection loss between the central & probe servers using local database support" 2、 If we set some setting about
cost handling
Is there any possibility to hide the "Costs" tab from technicians and only show it to administrators? Thanks
Scan Issues with Solaris/Linux/HPUX servers
I've been having problems getting a successful scan on all our Unix Servers. Most of our Solaris servers are scanned successfully...some Linux and none of our Hpux servers are scanning successfully. I've looked at various posts regarding rpc, dcom firewall, etc. If the scans are working for some of our unix servers (and windows too), then it can not be an issue with the Windows 2003 server that ServiceDeskPlus runs on...has to be the target server. Can you tell me what processes, ports, configuration
ManageEngine ServiceDesk Plus app for iPad & iPhone
Hi, I just downloaded the two ME ServiceDesk Plus apps. ME SDP and ServiceDesk+ I assume that ME SDP is dedicated for technichian and ServiceDesk+(the one with the clound in the background) is for end-users. I was able to set up ME SDP by generating the key for each technicians who are using it. However, I wasn't able to set up the ServiceDesk+. I got the "Request Failed. Status: 404" error. I checked the Server, Port, and Protocol and they all are exactly the same as the other app. Any thoughts/ideas?
Assests Scanning Problem
Hi When i scanned windows workstation for inventory (Assets) in SD Plus 8.0 , and my windows firewall is on , SD Plus unable to scan the workstation. But when i off the windows firewall it is easy for him to scan complete inventory and records. What ports or exception should i define in windows firewall so that it would work for me. I cannot off windows firewall permanently because its not possible. well i have tried alot to resolve. i define 5001,5002,5000,135,145 ports but still the problem is
SLA Support Hours per month
Hello All, Our SLA's run for a period of 1 year but the hours allocated to customer renew monthly. So e.g. the customer signs the SLA on 01/3/2011 and the contract will be renewed again on 29/02/2012, each month the customer is allocated 10 hours, unused hours, up 60% of the contract, are carried over for a maximum of 3 months. I need to know Is there away to see how many hours the SLA customer has used in a month and how much the customer has left for the month. ATM I have set up
New release
When the 8.1 release is officially scheduled?
New Installation of ServiceDesk ver 8022
Hello, I have just installed SD Version 8022. I can log in through the web interface and I have added my users, clients and a couple of technicians. I have tried emailing into it and it doesn’t seem to be fetching the email into its self. any advice would be fab. Thanks
IP address field for IT assets?
I created a new product type of IT assets called Copiers--we want to track the name, model, IP address, etc. The only problem there is not a field for IP address. There's an IP address field for workstations and servers--just not for this new category. Is it possible to add this field? I don't even see an IP address field for the routers and switches categories either. Thanks!
New case When people reply
Hi, We have a strange problem, When we close a ticket and people reply on it it sometimes create a new ticket instead of re-opening the closed one. Then you get this ID : 20851 - RE: [Ticket: 19405]: So it does not happen with every ticket but it is a random problem. Is there a way to check what is going wrong en solve this ? We use SupportCenter Plus Version 7.8.0 Build 7801 Thanks in advance. Peter
OpManager vs. Orion competitive review.
Dear all, In those days I'm reviewing both products mentioned in the subject to be implemented in my company,and looking for a comparison information for myself and my management. Thanks in advance for any relevant information on the subject, Brgds, Alex U. P.S.I came across a similar topic in the forum,but it was locked...
SMS Alert on Opmanager Free version
I have a question : Do Free version have SMS alert feature ? Thanks and Best Regards
Free Sharepoint monitor integration with OpManager v9
Hi Can you please advise how I can integrate the free Sharepoint Health Monitor in with OpManager? Or how do I get the same information in OpManager? I'm sure it's there, but I can't find it and a search of the userguide provided no help either. Cheers James Gander Gander Service Management IT Operations and Service Management Consultancy
Disk Utilization - Windows 2008
Hi. When OpManager raice an alarm for a Virtual Windows 2008 server I often increase the disk size for the server. But OpManager does not see that the disk has been increased. Even if I rediscover the server, remove the disk utilization monitor and add it again, it still have an alarm on the utilization. Only removing the server in OpManager and add it again helps. Running both SNMP and WMI. Any other solution to that? Thanks Torsten
Check and Fix your DNS before FBI Shuts Down the Stand-in DNS Servers with Desktop Central
Hope you are aware that FBI will shutdown the stand-in DNS Servers that are replaced with the fraudulent ones on March 8, 2012 (the article) In short, the computers affected by the DNSChanger Trojan will not be able to connect to the internet after March 8 until the DNS Settings have been fixed. Desktop Central users can now make use of a script to check whether the systems in their network is affected and can fix them automatically using Desktop Central. Refer to here for more details and the steps
SNMP : The Monitor did not respond to the test request
Hello, I want to monitor a Eaton ups (Evolution S 3000) on OPManager but I receive an error: When I try to run a test from a performance monitor, I receive a popup with a error message (The Monitor did not respond to the test request). When I try to run the same test (same OID and same device) with the "Mib Browser", I receive a correct value. Can you help me to fix this issue? Regards, PYM
How to monitor when a service is turned ON
We typically do not utilize the FTP process. I need to see if I can find a way to monitor the process for when it gets turned ON as it should be in an OFF status. Any help is much appreciated.
Cannot add device. This free edition of OpManager does not..
I get "Cannot add device. This free edition of OpManager does not support adding more than 10 devices". I have only 7 devices in my list... I have deleted a device too, because there is a device I want too try out, but I still get the same error-code. Are there still deleted devices in some kind of config-file so the program think it is 10? I would need some help here, please .....
Approvals in ServiceCatalog
Hi, We use SD+ v8017 and we configured our Service Catalog and are testing it. When we use extra Resources in a service containing different questions, there is no possibility to set these fields as mandatory. Is this possible in next versions or in the new release of 8.1? Also when the user doesn't fill in all extra resourcefields and the approval is done, the status of the approval is reset to pending when a technician fills in the empty fields. This is unusable because approvers gets multiple
un-archive requests
hi please i want to ask if there is anyway to retrieve some of archived requests to active requests and thanks in advance
How secure is changing a password?
Can someone explain how DesktopCentral changes user account passwords on machines? How does it transmit and set the password to prevent someone monitoring the computer and cracking it when it's set? ---------------------------------------------------------- Visit me at http://explanoit.com (Note: I do not work for ManageEngine.)
Programs deleted from DesktopCentral store
I am in the process of clearing out old applications. I deleted them from Desktop Central but when I look at the store, they are still there. Is this behavior by design? To give you an example: I deleted the itunes application that resides in swrepository\swuploads\... I then went into the swuploads (store) directory and see 300271-iTunesSetup 300271-iTunesSetup_10.5.1.42 I can see the same for java, flash and acrobat. Thanks Charles
Next Page