request deletion problem
Hi, i am using ManageEngine ServiceDesk Plus 8.0.0, what happened is that by mistake i deleted few requests which i was not suppose to is there a way they can be restored ? or they are completely removed from database? Thanks, NEHA
Delete multiple monitors and Apply/Overwrite does not remove from device
Created new device with zero monitors. Added bulk monitors to a device template. Deleted ALL monitors. Clicked Apply and then Apply and Overwrite to the device with said device template. Go back to Home and select specific device and custom monitors are still associated with device (had to select them and delete them from each device in category).
Deleting accounts/contracts
Hi I have some account and contract that I want to delete, the system says that they have been removed but when I check the list they are still there. Is there another way to remove them. Also can I forcefully delete contracts etc as sometimes the system states they are in use but I really want them to be removed. V:7.9.0 Bld: 7906 Regards Johan
How can I add multiple bcc email adresses
Hi Is it possible to add more bcc adressen to the emails that go out to customers when you reply to their emails? V:7.9.0 Bld: 7906 Regards Johan
Mail Sending Failed
When I'm trying to forward request I'm getting an error: Exception while trying to send notification for Request ID : 31 Mail sending failed. But trying to do it with another Request with the same e-mail is succesful... Whar can be wrong? Where are no Firewalls or antivirus protection that can cause it Here is serverout.log [14:02:56:223]|[03-03-2010]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[25]|: Exception while trying to send notification for Request ID : 31|com.adventnet.servicedesk.ServiceDeskException:
Historic
Hi Can I chose to "do not show historic for the requester" in the web form?
Moving opmanager to new server
I moved opmanager to a new server yesterday and lost the NetFlow plug in. Do I need to reinstall the NetFlow plug in for OpManager since its been moved? If so, is there anything that needs to be done with the license file?
Incident templates not assigning to site/group
Hi, we have a few webforms which are set to go to a site: 'IT Ops' and also a Tech Group 'IT Ops'. When users use certain forms, these don't assign automatically. Has anyone come across this before? And if so how to fix? Thanks Neil
Forefront Client Security not detected by a system scan?
We are running Microsoft Forefront Client Security; the asset scan does not detect the installation of it. The system does however detect the Forefront Client Security Beta "Stirling" that were installed on some systems. Microsoft Forefront Client Security is pushed via the network along with Microsoft Operations Manager, Operations manager does get detected via the scan. 1. Is this a known issue? 2. Is there something I can do to get it to include it in a scan? (Your SDP Version : 7.5.0 Build 7506)
Inventory on iPad
Hello, I am trying to log on ondemand.manageengine.com and then add inventory by going to ServiceDesk Plus. But ServiceDesk Plus uses the mobile web browser and once I sign in it doesn't allow me to go to inventory. I have tried other browers and disguised them as a desktop browser, but then it says I can't sign in due to cookies are not enabled. Consequently, I can enable cookies on any of the browsers except for Safari.
Categories of servers
Help with such situation. We have 4 Hyper-V servers. On these servers there are 3 servers Exchanage. On a bookmark Virtualizations we add servers Hyper-v. On what bookmark I need to add servers Exchanage that they have appeared in section Servers and in section Exchanage?
Web based rack management product
I would love to see a shelf product that would show physical representation of the datacenter down to the rack level and each peice of equipment in the physical rack. Each rack could be setup with custom U sizing and each piece of equipment type defined to how many U's it is, vendor, and etc. then each item placed in the rack would be selected from the type, fill in a serial number, server name, IP address, notes and etc. With this visual representation of the datacenter and housed server racks
OpManager 9011 have Restrictions on quantity CPU ?
Greetings. It was found out that Opmanager 9011 for servers Cisco UCS B200 M2 (2 x Intel Xeon E5649 6core) shows only 10 kernels, but them there physically 12. It is observed both on Hyper-V Server 2008 R2 Core and on VmWare Esxi 5.0. How it to correct?
SDP Service Crashed!!
Dear Sir, Recently my SDP(8.0.0 build 8013) become very unstable, it already crashed 4 times in the past 2 days. Stop/Start the "ManageEngine ServiceDesk Plus" service can't bring it back on, I need to restart the Windows server to make it work. The msg in the System Event Viewer is "The ManageEngine ServiceDesk Plus service terminated unexpectedly..." Do you know what can I do to troubleshoot this issue? Thanks. Regards, Alan
Conversation responses not recieved by requester
We currently have email fetching and sending enabled. When a request responds (using MS Outlook) to a helpdesk request the conversation is updated and the assigned technician recieves an email (in MS Outlook) containing the contents of the requester's email. However, if the assigned technician responds (using MS Outlook), their email is added to the ticket Conversation, but the requester DOES NOT receive a copy of the response via email from helpdesk. Is there some way to enable this functionality.
SD Plus report scheduling emails
We brought up our DR SD Plus app for the first time in many months and it sent out report emails (with outdated reports) that had met the scheduling requirements. The only way I can see to stop these outgoing email reports is to change Mail Server Settings\Outgoing - Server Name / IP Address details. Is this the best option or is there any other means that could easily achieve this result. Thanks Brenton
Asset from Desktop Central are not being forwarded to Servicedesk Plus
What am I doing wrong? Please advise. Desktop Central Server settings in Servicedesk Plus is properly configured.... and ..... Servicedesk Plus Settings in Desktop Central is properly configured. Please help. Thank you!
Remove 'administrator' as Technician
We have 6 Technician licenses, which we want to assign to Domain Users. This means we need to remove the default 'administrator' as a Technician because it will not be handling incidents but should be used to configure the system. How is this acheivable. Regards Mark
Swedish holidays
Hi Is it eany way to import a ready list for Sweidsh holidays to SD?
Access is Denied Error Code: 5 when adding a domain controller
When I add a domain controller and I click Run Row to fetch data, in the status I have "Error - Access is Denied - Error Code: 5" I am running Windows Server 2003. All my other domain controllers are able to pull data without any problems. The username and password are correct and the user I am using is a domain admin. Any Ideas?
upgrading to 10.1 V Fail, uninstall crush
starting application manager shows error "object required : ServiceSet1"
Date change and Monitor data wrong
Hi. My PC where is the AppManager, change the date to July 2012, and today is February 2012. Therefore statistics are displayed wrongly. There is a way to delete data or restart??. Aside from uninstall and install??
ADSelfService Plus 4.5 Build 4530 Released!
Hello Everybody! With great pleasure, we announce the business availability of ADSelfService Plus 4.5 Build 4530, an improvement upon all its previous versions. HIGHLIGHT: Online SMS Dispatcher for Identity Verification & SMS Notifications! Now, ADSelfService Plus also engages an online SMS gateway to allow you to text “identity verification codes” or notifications to end-user mobile phones (in addition to its modem-based methods). Issues Fixed: The new version has also fixed the following issues:
Migrate to Sql Server 2008
I was told that there is a document to indicate how to migrate from mysql to SQL Server 2008. Please let me know where I can find this. Thanks
Clearing Windows Event Logs
Does EventLog Analyzer have the ability to clear the Windows Event Logs. One of our Security logs filled up and halted the server. Thanks.
Agent Administration
I've just applied service pack 7001 to my 6020 intallation and see that agent administration is disabled. Can this be enabled or to I have to upgrade to a different version? Many Thanks, Stuart.
FWSM Intranet Settings
Dear Sirs 1- If I didn't configure the Intranet settings for the FWSM, does it affaect the live report total traffic amount for the FWSM? 2- The FWSM is a datacenter firewall not a perimeter firewall, How can I configure the intranet settings? outside: 192.168.50.0, 192.168.60.0, 192.168.70.0,192.168.90.0 dmz1:192.168.12.0 dmz2:192.168.13.0 dmz3:192.168.14.0 The outside is the users. the dmzs are the servers. Thanks,
Implement with exist script by script manager.
I have some shell script on server . At everyday , script will run to daily checking . Result of script from oracle database and unix . please suggest example " How to implement script monitor feature ? " Regards, Ratchakrid B.
Incident report to user
Hi, I'm not sure that can we send report to user about SLA, Response time, resolution time, etc.? To provide summary for user in timely basis and also to show them for technician response.
SQL report on a changed field
Good afternoon, In an effort to help train our helpdesk about the correct way to escalate tickets we have added a custom field "Marked for Review" so that we can run a report and look at tickets that escalated in-correctly. However, in the event the technician later goes back and un-checks this field it doesn't show in the report. So, what we are looking for is a SQL query report that checks to see if that value has ever been changed (UDF_CHAR23) so that if it ever does become unselected it will
Hotfix 7906 released
Dear Customers, Today we have released our new Hotfix 7906 , please upgrade your application to 7906. Features included and issues fixed list is available from the following link https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7906 Here you can download our Hotfix 7906 http://www.manageengine.com/products/support-center/service-packs.html Thank You. Regards, Arun SupportCenter Plus
Can not remove web alarm
Consistently we are not able to dismiss web alarms. The issue is that everytime a screen refresh occurs the alarm sounds. It is making it a pretty useless tool as we just end up keeping the sound off. We have seen a post that gives a work around to go to the server itself and delete the alarm there. This does work but is not always practical as not all users have admin rights to delete alarms. Is there a permanent fix to this issue? Regards, Nathan
monitoring oracle DB
Hi How do I put up a Oracle DB monitorering in OPmanager?
When will the products be on the market?
Dear OPM Team, When will the Map 2.0 version be on the market? Thanks in advance. YSKO
Upgrade the Option "Scan Configuration" for Printers, Switches, etc.
I would really enjoy having more available options on your Network Scan, i.e. scan printers: Search for Asset on port: *selective* (i.e. 9100 for HP printer) and do a SNMP request on this IP scan routers: Search for Asset on port: *selective* and do a SNMP request on this IP Therefore the network scan can be minimized as needed. What do you think about this?
Free Ads
Post your ads... middaily
Add item to my summary
Hello how can i add a new item to "my summary" - Awaiting approval? (request in status pending approval, not on hold) Or can you include this feature in next release. Thank you.
Deleting a site
I am trying to tidy up the helpdesk so it is more enduser friendly. I require deleting two sites from the list but when I try to do this I get an error message stating that the site is being used by another module and hence cannot be deleted. Any help on rectifying this would be much appreciated. I have already searched all the tickets ever created and none of them have this site listed.
No Survey Link In Email
That's pretty much it: A nice survey email goes out, but with no link to no survey nowhere. Ideas?
problem monitoring localhost (where opmanager is installed)
I got this error: User credentials cannot be used for local connections Following this tip doesn't work: http://www.manageengine.com/network-monitoring/help/troubleshoot_opmanager/troubleshoot_wmi.html#80041064 There are 2 problems: 1. After I removed the windows credential, I can no longer add any new wmi monitors. I get error message saying I need to supply username and password. 2. I cannot use device template I found a work around by specifying a dummy username/password. However, it doesn't
Next Page