Approvals in ServiceCatalog
Hi,
We use SD+ v8017 and we configured our Service Catalog and are testing it.
When we use extra Resources in a service containing different questions, there is no possibility to set these fields as mandatory. Is this possible in next versions or in the new release of 8.1?
Also when the user doesn't fill in all extra resourcefields and the approval is done, the status of the approval is reset to pending when a technician fills in the empty fields. This is unusable because approvers gets multiple times a question for approval for the same issue. This should be at least configurable.
Thanx for your answer.
Best regards,
Mark Flothmann
We use SD+ v8017 and we configured our Service Catalog and are testing it.
When we use extra Resources in a service containing different questions, there is no possibility to set these fields as mandatory. Is this possible in next versions or in the new release of 8.1?
Also when the user doesn't fill in all extra resourcefields and the approval is done, the status of the approval is reset to pending when a technician fills in the empty fields. This is unusable because approvers gets multiple times a question for approval for the same issue. This should be at least configurable.
Thanx for your answer.
Best regards,
Mark Flothmann