Integration with SD+
Hello, Does anyone know if/whether the agent used by desktop central is the same/compatible with the agent used by service desk plus? I have some agents and asset data in SD+ already, and I'd like to add desktop central into this (specifically for patch management) but I don't want to redeploy the agents or have to regenerate all of the asset data already configured in SD+.
Sync License Inventory with Sharepoint 2010 List?
Or is it possible to import data from an Excel spreadsheet directly into DTC 8? We're implementing software compliance policies and it's a bit easier to set everything up in Excel, then import. Thanks,
Un-Declining a patch
Once a patch has been declined, is there a way to re-enable it, or is it gone for good?
Problem with Custom Reports in DC 8
I have several customs reports created with SQL. Last week I upgraded to version DC8 Now I want to modify a custom report, but I get error with any browser. No solution? Regards.
User Credential not Specified alert
Been using DC for a couple months now without issue, but this morning I have an alert in the Scope of Management section that reads: User Credential not Specified You need to specify an User Credential to run the Desktop Central Service in Microsoft Windows Server 2008 R2 Standard computer. Specify a credential and restart the Desktop Central Server to proceed further. Learn More No idea why I am gettnig this. The service already has my user credentials . My username was previously set to: chawkins-admin@mylocaldoman.ad,
Source and Dest IP Address showing as 0.0.0.0/24
Hi All, I have just started using Manage Engine Netflow reporting, netflow packets successfully get to the collector. However, IP addresses on the reports show up as 0.0.0.0/24 (correct subnet mask). Is anyone able to help me with this issue? Regards, Sarah
Package creation doesn't finish
I'm testing Desktop Central 8 in our organization. Yesterday I was trying to deploy some software from the available templates. I choose to bulk create Adobe flash media, Adobe reader 10, Ms Security Essentials, and some other... The flash media packages were created with no problem, but the adobe reader 10 package creation is "in progress" form more them 12 hours! I tried to download the file from the link that is provided in the package description and it downloaded with no problem... What can
Dell Warranty status not updating correctly
Hi, I am currently running DC8 ans while most of the warranty details have been scanned correctly, there are some which are currently showing as expired even though they have been purchased this tear. When I look at the machine info it shows the correct purchase date but the expiry date is the same date. When I then perform a scan for the information it used to bring up a dialog box saying the details supplied were incorrect and when I clicked on the tag link it took me to the Dell warranty page
ask from New version 8.014
I've seen in the new features: "Option to automatically remove computers that do not contact the Desktop Central Server for specified number of days has been included" I have installed the new version, but i dont find it. Can you help me , thanks .
How to import Desktop Central 7 backup to new version 8
I am upgrading Desktop Central 7 to 8. But after new installation of Desktop Central 8. I am Getting Error when trying to restore backup in desktop Central 8 Error : "Invalid backup format" If you have any suggestion please let me know.
Shutdown Computers tool
Hi, I tried to use this software tool to replace our current limited solution, however during testing I couldn't get the app to find the computer. The app wants me to enter a domain address, but there is no such environment here, only workgroups and even putting the work group name didn't let the software find the computer. Is there anyway to use his tool to shut down computers that aren't on domains? Thanks
[Solved ]Problems with wake on lan after patch 014
Hello, after installing the 014 patch the wol function don't work anymore. Restore to the build 80000 everything is fine. Is there a known issue, or something new to configure? [UPDATE!] With the latest Patch 018 the WOL-function is still working again . Greetings Ulrich
Free EC2 Health Monitor Tool - Error while connecting
Hi, I've installed Free EC2 Health Monitor Tool in my system. After entering Amazon Cloud Provider Credentials and on clicking Connect, I could see a dialog showing Fetching..., but after few seconds I'm getting an error that reads as shown below: cloudproviderimage has encountered a problem and needs to close. We are sorry for the inconvenience. I've also attached the screenshot of the same. Can somebody help me out in making this work for me. NOTE: I'm having Windows XP Professional and
Reclassifying products issue
Hi, I'm having an issue reclassifying some of our servers. When we first installed Service Desk we imported Servers from a CSV file and classified them as non IT Assets with a Product Type: Servers Imported, we did this because we lacked the node licenses to properly import the servers under the IT Assets server. Since then I've purchased more nodes and I'm trying to change the non IT Assets Servers Imported into IT Assets servers. I've had success with most Product Names by changing the Product
HA server failover
We currently have PMP setup in an HA, with server 02 being primary and 01 being secondary. Is there a way to swap those around, and make 01 primary and 02 secondary?
LDAP imports to bring over 'display name' not just the userid
Is it possible when importing users with ldap that it brings over the 'display name' as well as the userid? I'm finding that our users imported from AD come over like this username loginname jsmith jsmith tjones32 tjones32 raj12 raj12 where as I was hoping to see username loginname John Smith jsmith Tom Jjones tjones32 Raj Patel raj12 Is this the expected result?
Sorting Resources on Copy Accounts
When copying an account from one resource to another, the Copy Accounts box pops up and the resources are listed but in no order in which I can make sense of. Is there a way to sort these devices as to easily find the one you are looking for? We have close to 1,000 resources and copying accounts can be time consuming.
where to place the Firewall Analyzer?
Silly question: where does the Firewall Analyzer need to be on the network to operate correctly? does it need to be directly connected to our ASA? Thoughts? thanks, Gary
Support center doe's not install
I tried to upgrade SCP on my test server, but something went wrong. Then every time I try to install SCP, the installer asked if I want to remove SCP and all it's components. Eventually I managed to install SCP 7801, but now it does not start at all. I see the following in the log file [18:07:09:296]|[03-02-2012]|[SYSOUT]|[INFO]|[17]|: [JBOSS] DeploymentInfo: Could not delete file:/D:/ManageEngine/SupportCenter/server/default/tmp/deploy/tmp15184commons-httpclient-3.0-rc1.jar restart will delete it|
Tracking passwords?
Hi there, Upper Management would like me to maintain a list of all AD passwords. Is there a way to see what password is set if our employees were to use ADSelfService? Perhaps an email to admin showing what the new password is? Thanks
Unablr to Generate Report
Hi Support when we try to generate report we are not able to do. it gives below errors. Please help me on this. MessageDear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: javax.imageio.IIOException: Unsupported Image Type at net.sf.jasperreports.engine.util.JRJdk14ImageReader.readImage(JRJdk14ImageReader.java:62)
Show linkstatus in business view
Hi When I do one business view with my routers and switches, I put in links beetwin devices. The link status show trafic load arrows, and I only wish to see links status (gren or red), where do I change this?
Clen unistall desktop central agent
How to unistall a client agent of dektop central, i have enable un agent setting uninstall from control panel, but it dosn´t work, do you have any utility for this
predeterminate priority
hi. I need help to establish predeterminate priority to low. how i can it? THKS!
ManageEngine Webinar: "NetFlow - The De Facto Standard for Traffic Analytics" - Recording and Presentation
For those who missed ManageEngine's last webinar, "NetFlow - The De Facto Standard for Traffic Analytics", the recording is now available online. Check out the youtube link below: You can download a copy of the presentation used during the webinar from the below link: http://www.manageengine.com/products/netflow/netflow-webinar.pdf Questions? Feel free to post them and our TAC team will respond. Regards, Don Thomas Jacob
What can requester see in webportal?
Hi What can requester see for information in webbportal? it seems that a requester can not see worklog, only solution. Can I change setings for this so that requester can see worklog in webportal?
Firefox 4 cannot edit solutions
I have updated my FF to version 4.0 Now when I'm trying to edit solution of request - if it was already filled in with smth - it apears blank with no solution... The problem was on 7.6.x version of SD and on 8.0.0 Build 8009 I have purged my cache with no luck...
Home Dashboard Issue
Hi, In the My Requests Summary - All Business Units clicking on the link doesn't do anything. Can you please check and fix this. Thanks, Andrei
Seeking on Logon name
Hi Why cant I seek on requseters Logon name in incident view?
Request inactivity notification/reminder
Hi all, we are evaluating the ServiceDesk solution for our company. We already set-up SLA in order to avoid late reply to the customer. We can't find a way to be notified if a request is inactive for too much long (like inactivity timeout). I mean, our need is to have notification if a requests has been taken in charge by a technician, the first reply has been done, but at one point the technician (or the customer) is not giving replies anymore. We need this in order to avoid to have requests that
Have a field toggle a task request
I would like to be able to see a feature where a particular field can toggle a task request. For instance, when creating a new user account we have multiple accounts that the manager needs to be able to select from. I would like to have it be setup so that if they select the field "Email Account" and select "Yes" that it would create a Task to create an email account or if the select "No" it will not do anything. Do you think this is something that could be incorperated in? Thanks, William
Request Approval History
Hi There are 2 issues: 1. How can I see Approver Name in request history instead of his email? we generally don't use emails. 2. How can i have a view of all my past approvals (history) in my home page? Thank you Amir
PaloAlto 5050 firewall device expert backup
Device expert is not backuping a Palo Alto firewall we have version 4.1.3, Is it supported?
SD+ To MySQL 5
Ok, So after reading through all of the previous post I still cant get SD+ to run on my instance of MySQL 5 on our db server. Based on the previous posts I have changed the mysql-ds.xml file to point to my DB server with the appropriate user name and password, I have tried with root privileges also with the same issue. When i launch SD+ It gets about half way through then crashes, there are no error reported in any of the logs the application just seems to shut down. I'm running SD+ 5.5.0.7 mysql-ds.xml
Citrix servers report 100% when it is not
Hi there, I am new to Opmanager. Does anyone know why Opmanager would be reporting 100% CPU on one or two of my 30 Citrix servers. Server is happy at under 10% Where can I start with this one? Thanks
sofware report help
I'd like to create a report that allows me to see what computers have a particular software intalled. ex: all computers that have adobe software installed. thanks
Netflow Network Storm
Ok... so this is a weird issue... we have about 43 routers reporting to our netflow server. When we take the server offline for a time frame of about 10 minutes we start to experience a MAJOR Network storm. Looking at PRTG and (setting up a secondary netflow) it appears that when the server goes offline ALL the devices immediatley start KILLING the network like utilization goes up 500% and its all focused on traffic trying to go to the netflow device. Has anyone seen this? This is our
Dynamic auto-suggest solutions when making a request
Hello, In a perfect world my users would go to the solutions and first search for a possible solution for their given problem. Off course, in the real world, it ain't happening. We receive requests, for problems we already added a solution for. So if i may suggest a "function" I would like to have a auto-suggested solutions function. This means that when one types in his/her problem in the "subject" (which is mandatory by default), the program automatically calls an ajax-function that looks for
Opmanager + Netflow
Good afternoon. I use MS SQL as a database for Opmanager 9011. I ask to answer such questions: 1. How it is possible to connect NetFlow that it too used database MS SQL? (By default it uses mysql) 2. NetFlow uses the same database as Opmanager? 3. How to archive and restore Opmanager + NetFlow?
OpManager Hyper-V monitoring not working in Build 9100
Just upgraded to build 9100 and am trying out the Hyper-V monitoring feature. Hyper-V host is running Windows Server 2008 R2 w/Hyper-V. It has 5 Guest VMs and WMI is enabled an working. When I discover the host, it adds all the VMs properly and all seems well. However, many metrics inside the VM do not work, such as: - Memory usage - CPU usage - vNIC usage ..which makes the monitoring somewhat pointless. Also, the CPU core IDs for the host monitoring are out of order -- that is, there is Core
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