In a perfect world my users would go to the solutions and first search for a possible solution for their given problem. 

Off course, in the real world, it ain't happening. We receive requests, for problems we already added a solution for.

So if i may suggest a "function"

I would like to have a auto-suggested solutions function.

This means that when one types in his/her problem in the "subject" (which is mandatory by default), the program automatically calls an ajax-function that looks for solutions that might be useful for this problem. Each time the user types in a character you make a call to the DB.

I would then show them on the top of the page (above the form) in a bright color. If you then make the target_url in a new window the user can see "is this what i need or not?" if not he/she can just continue to work on his/her request-form without having to retype everything.

So would this be possible? Other persons who might think this is useful?

Kind regards,

zztemp