Ability to select one of switches/routers devices.
Dear All, Ability to monitor for selecting only major ports in the several devices(Switches/Routers) in Widget. - Table or Graph in realtime. For example, Thank you in advance.
Prevent assigning requests to technician on Leave
Hi, we tested setting technicians on leave and see if we can assign requests to that technician during this period. Seems the system allows this or I could not find a way to prevent it. is it possible to block assigning requests to a technician that is currently on leave? Tks
Unable to save technician : Login with same name already exists.
I'm trying to add a technician but it's giving me the error above. I don't see the technician under the "technician list" How do I check duplicates? or How to resolve this issue? Please help
Self Update Layout
Hi, I was just wondering if it is possible to create a fully populated drop down box for the Office and address boxes, to show and choose only values that are valid and used uniformily throughout the Enterprise? TIA
Disable requests tab in user view
I would like to disable requests tab from Support Center for users. The only tab which I need is Solutions tab. How can I achieve this? Thanks Britto Sidhan
Logging/Reporting Error since upgrade to 7020
I've found that since I upgraded to build 7020, when I search for an IP address and view the information about it (like Initiated Top Conversations) it no longer shows the user name. As you can see in the attached img-1, this was the result on the old build, img-2 is the day after I applied the new build. When I look at the raw logs (img-3) I can see username info there. Please advise... Thanks, --rob
Super Admin restrictions
From what I can see, both Administrators and Password Administrators can assign Super Admin (SA) rights to another account. Is it possible to lock down the Super admin right to one or two specific accounts. If that's not possible, is it possible to lock it down so the ability to assign the SA right or the ability to receive the SA right is limited to the Administrator accounts? We want to push the password management down to team lead level by giving them the Password Administrator right, but
Cisco FWSM with SNMP v 2c
Dear Sirs We have installed firewall Analyzer 7.2. We configured a Cisco Firewall Module with SNMP version 2c configuration.We have more than 6 interfaces and I can get the traffic of 4 interfaces but I can't get for the other 2 in the firewall analyzer. Thanks,
OpManager and VMware
How can I disable alarms on ESX Servers when a VM is powered off? Thanks in advance Fabio
Crystal Reports with OpManager
Hi ! We're researching the use of Crystal Reports to generate reports from the OpManager database. But there are so much tables in the database, that we're wondering if there is some overview where is outlined what information is stored in which table and how. This would make the process mich easier.. I hope somebody has this outline. With kind regards, Martijn Janssen
who can share the service package of 9010
Now I am testing the Enterprise version of OPM, and want to have the service package of 9010 to upgrade my OPM standalone v8812, then migrate it to probe. I have submited the form and waited some times. My customers has urged me all the time. So I want to know where the download link is or who can offer and hope you can share with me Thanks and Regards, Tira
Open requests
Once you have closed a request, does the request automatically open again when someone forwards an email using the I.D number? If so is there a way stopping this from happening?
Unable to start ManageEngine
I have just installed my Free version in my Windows 7 machine and when the start service got erro 7030. Aftergoogling I have started the service Interactive Services detection and now I am getting the error "OpenSCManager failed - Access is denied. (0x5)"
Upgrade Netflow plug-in to 9000
My Opmanager build is 8812 and when upgrading the plug-in with UpdateManager (.\NetFlow\bin) it starts the upgrade, but there is now progress. I have encountered this problem before (I had to reinstall a previous build from opmanger to restore our latest back-up and upgrade again) and the support engineer (Tim Woods) stated the following: ".... It seems that the RAW data stored is very huge, it will take time to delete all the raw data entry. So, please allow the updatemanager to run, once it complete
Software names
Is there anyway to rename software; trying to get licensing configured, but for a few instances there are duplicate s of the same software due to naming issues. For example I have : Adobe Acrobat X Standard - English, Fran軋is, Deutsch Adobe Acrobat X Standard - English, Français, Deutsch Is there anyway to rename or merge?
my devices are in the maintentance mode !! how to change its mode to normal?
Availability How to change the mode to let us monitor this device ? Thanks!! //Oyster Liu oysterliu@gmail.com
Add an extra field to registration page?
Is is possible to add an extra field to the registration page (sd/SolutionsHome.sd?register=register) on the portal? Our customers have unique ID's for security reasons and we would like to add this to the registration form. Regards, Kees
Notification for unassigned call
Hi All, Im fairly new to Manage Engine ServiceDesk Plus and I need to be able to create a notification that emails certain staff members if a new service call in the Helpdesk has been sat as 'unassigned' for a certain amount of time. Any ideas if this is possible and how to do it?
Device Groups contains old entries
Good afternoon, We have device groups in our installation for different areas of IT so they view only what they need. When I go into Device Groups and modify a group, the list of Available Routers still shows routers that are no longer in our environment. Is there a way to refresh this information? If it helps, we are running Professional 9.1 Build 9100. thanks.
OPMANAGER - Mail server settings.
Hi Friends, I'm using the latest Opmanager version (Free Account) and I'd like to know how to configure the maisl server settings for a google (gmail) account. I'm receiveing the following error: "530 5.7.0. Must issue a STARTTLS command first. b4sm55998828and.18" Observation: I've have checked the option SSL ENABLED but didn't work. What I'm doing wrong? Thanks a lot! Att, André Mascarenhas
ServiceDeskPLUS MSP , group notification doesn't work
Hi, We recently purchase Service Desk plus MSP, we found notification doesn't send to group technichians after a new ticket created what we have done is 1) configured support group for the accounts. ( see attach two screen copy) 2) enable the notification in the notification rules for the accounts ( see attach two screen copy) The problem is 1) when the technician doen't pick up the request, notification never send out 2) when a new ticket assign to the group, notification doesn't send to group
Enrolled user being asked to enroll
When I try to unlock my account and enter in my enrolled domain username I'm being asked to enroll. The error message I get is "Invalid User Name or You are require to enroll to use this service. Please click "Cancel" to exit. Log in and enroll."
Gina /CP free setup
I'm at a loss on how to get this setup in our environment. I went thru the admin guide front and back in on different venues that I've found on the Internet and couldn't get a clear description on how this is setup in ADSelfService Plus. I have submitted a email to the support team but have yet to hear back from them. Can anyone give me some details as to how this should be setup? Again, it's the Gina /CP free mode NOT the Gina /CP mode. Thanks!!
Change Management Process?
Just wondering how people are handling change requests. We're thinking that when a requesters make a developement request via the servicedesk web form incident (since they can't start a change request) , and comes into the incident queue we'll change the ticket into a change request and close the incident ticket so i just does not sit in the incident queue. Also does anyone know of a way for a requester to initiate the change request? How is everyone else handling this? do you leave the ticket
AppManager doesn't run on Linux (OpenVZ)
Hello. I successfully installed a trial version of AppManager on OpenVZ container. But when I tried to run a startApplicationsManager.sh script, application doesn't run. Every time I received the following information: This evaluation copy is valid for 29 days Log handler name : com.adventnet.management.log.Log4jHandler XML File name : log4j_conf.xml Starting Applications Manager "Primary" Server Modules, please wait ... Process : AMScriptProcess [ Started ] Process : AMServerFramework
Errors Deleting Users
Getting the following errors when deleting users. I have a domain admin as the account in the domain settings. Successfully Deleted user.Unable to Delete thehomeFolder-The handle is invalid - Error Code : 6 Unable to Delete theTerminal HomeFolder-The handle is invalid - Error Code : 6 Successfully deleted the Terminal Profile. TroubleShoot
Can't install the enterprise netflow analyzer plugin
Hi support team, I want to test the netflow analyzer plugin with the OPM Enterprise central edition in one server , but when installing the plugin, it said i have to upgrade the opm to the lastest version and then install the plugin. But my OPM enterprise edition is the latest version 9011 64bit and the plugin is 9000 64bit why? Thanks and Regards, Tira
server monitor (performance monitor)
i cannot monitor 05 monitors in server monitor Bytes Received Bytes Total Bytes Transmitted Traffic received Traffic transmitted
Report Logon Duration
Hi All Would it be possible to create a Report, to see the logon duration for specific users? Thanks SergioB
Uninstall of ADManager Plus
I had admgr plus v4.1.0, I installed patch 4.1.0 sp1.1.0.ppm, I then installed v4.1.0 sp2.0.ppm. I now cannot run admanager plus at all. infact the entire application is gone from the start menu yet the folder and files are located on c:. I have attempted to uninstall from add remove programs but get the folling message: "Setup has detected an earlier version of ADManager Plus which must be uninstalled before this version can be installed. How can I uninstall and reinstall a fresh copy ?
Multiple Groups
Hi, I cannot seem to find away to select multiple groups for the "Users in a Group" report. Am I missing something? Thanks, -Ron
Need GPO report to find Restricted Groups
GPO report to find GPOs with restricted Group. Also can we be able to get a summery of what the GPO changes or does when we click on it in the report. Vancestone Hall
Export live data
Hello, is it possible to export live data graphs without all the data tables? Thanks.
Viewing the "To" Field
Is there anyway to view what address an emailed request came in on? I have built a business rule that sorts on the "To" field but it does not appear to be functioning correctly and I cannot find anyway to view that field without calling each user to ask. My attempted setup is to have a general helpdesk@mydomain catch-all which is the mail account that is fetched but redirect mail from application1@mydomain and application2@mydomain to that catch-all to generate tickets that auto assign to the Application1
Sharing Requests between locations
Hi I have three customers that are each assigned to a location. Some of the requests we would like to make visible to all three customers. Is there any easy way of doing this? Best regards Falle1234
Adding a Security Group to a remote pc
Is it possible to add a security group to the domain workstations wtih this application? I see where i can add a user to the workstation, but not sure if i can add a new security group to the local administrators group on multiple pc's.
Adding a Security Group to a remote pc
Hello all, I am wondering if it is possible to use this application and have it assign a domain security group to the local administrators group on domain pc's?
auto mail generator
After creating a ID, the programme should send ID detailed mail to particular ID which will be provided in csv file. Deepak
DC's with {servers not operational error}
Dear support; thanks for your help and support, i have an urgently and great problem with ADmanager, i have 4 DC's with single domain, 2 in my location and the other 2 in diffrent location. and alwayes when i add the 2 dcs that in the other location i rec. the error {servers not operational error} which mean that the servers not correctly connected. kindly note that i can ping the other servers correctly with names and IPs. and no ports and closed... please advice ASAP thx
incorrect time
Dear support; thanks for your help and support, i have an urgently and great problem with ADmanager time sync. with AD{DC}. it alwayes shows users with last logon time diffrent than the real time on the system. please advice since i rec. wrong reports... which make my manager to re-evaluate your product... thx
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