Alarm Fake
Good morning, My OpManager 9011, is showing a yellow alarm, but when I access the group to get what equipment is the alarm, everyone is green (normal). Taking this false alarm or update all the monitoring tests? thank you
Suppressing alarms, including SNMP Traps not working
Hi, I am testing the suppress alarm function in OpManager, so we dont get spammed when a server gets maintenance. The server is monitored by SNMP, CLI and is sending traps for various events. When i select Suppress all alarms, i still get notification mails on SNMP traps send by the server. I also tried to create a maintenance program, including the server and/or businessview, but that does not fix te problem. How can i suppress ALL notifications of a selected server for a periode of time? Kinds
Technican rights for edit requests.
Hello. How can I do to technican can resolve requests, but cant modify description and subject. If i check only one right "Resolving Request", technicans can automaticaly modify subject and description. I think it's not quite correct. For example. I have approved requsets for change anythink. This request can resolve one technican, but he can change the description and change conditions of approved request.
Sorting resources in personal area
Since version 6404 it not possible anymore to sort you entries in your personal area in PMP. I have some questions reagrding this issues 1. When will this be resolved? 2. Is a workaround available? A lot of my users have a large number of entries in their personal area and now they have to search for their resource because the list is no longer sorted. Please advise on my 2 questions.
[INSTAL] OPMANAGER 7 into ubuntu 7.10 [Problems]
I have downloaded ManageEngine_OpManager_7_linux.bin I did: sudo chmod 777 ManageEngine_OpManager_7_linux.bin and then: sudo ./ManageEngine_OpManager_7_linux.bin I followed the wizard until the end. All thinks ok. When I try to start opmanger: :/opt/AdventNet/ME/OpManager/bin$ sudo ./StartOpManagerServer.sh I receive the follow errors: Java Home /opt/AdventNet/ME/OpManager/jre cp: cannot stat `/opt/AdventNet/ME/OpManager/apache/ssl/backup/ssl.conf': No such file or directory The File: /opt/AdventNet/ME/OpManager/apache/ssl/ssl.conf
Migrating SupportCenter Plus from MySQL to SQL 2005
I'm planning to migrate my existing SupportCenter Plus server running with MySQL to MS SQL 2005. Do we have a procedure out there to do so? Thank you for help
Exchange & DAG monitoring
Hello, I have OPmanager set up but I'm looking to get some monitoring for our Exchange (2010 SP1) DAG's, I want to be alerted when the databases switch sites - i.e when one moves to active on another site. Is that possible? I was going to check and see if there is an Event ID relating to it, but I thought OPManager might handle this within a plugin feature or such?
Failure while collecting event log data - ADAudit Plus
I got this following errormessage every day, Failure while collecting event log data - ADAudit Plus Error while collecting event log data from : AD-Server Error : 1
Configuration Management Intermittent Backup Failures - "Device Response Not Available"
Version - 9011 I've setup 3 Cisco devices that I am trying to perform configuration backups through a scheduled process. These backups work when I test the credentials and they even work sometimes through the scheduled process. However, I have received "Backup Failed" errors on 2 of the devices that I know are up and running (no DNS issues, no network issues), but the plugin seems to fail. Is this plugin-in just buggy, are there known issues/workarounds? It definitely seems like to me that the intermittent
Disable Business Units action not logged
Hi, We had the surprise these days that by accident someone disabled the Business Units. This in itself would have been nothing since it took 5 minutes to enable them back and bring back the Business Units from archive. The shock came from the fact that this operation is not logged in the system log... we tried to figure out what happen but there was really no clue about it. Can you please consider including this in the application log since this operation is by far not a trivial one... Thanks, Andrei
ServiceDesk approvel change status
Hello everyone, I've got the version of Service Desk 7.6.0 Build 7605. 1) Is it possible to configure it in the following way that if you send a request for approvel it automatically changes in to "on hold" stauts? 2) Is it possible to configure Service Desk that if we've get an approvel or deny the color changes in to black so we can see that we can deal with it. Thank you.
using blackberry mobile site with custom login page
hi guys, i changed the default login page of service desk plus to a custom html file and its working fine with desktops, but now when i open the site through a blackberry device the login page is fine because i created another css for mobile devices but the site is going to a normal desktop website after login (not the default blackberry website) so how can i bring the default site only for blackberry devices keeping the custom login page please help me
How many assets and users are too much?
I have about 5000 assets and about to reach 11,000 users in Service desk with 60,000 tickets. I was wondering if anyone else have a large number of users on Service Desk and how are they configured to help performance.
non windows server monitoring
dear team, I want to know that can we monitor non windows servers in opmanager? if yes then via snmp or cli? Which one is more reliable?
Report Tickets which had status changes
Hi There Wondering if someone can help devise a report which would show which tickets have come into the system, had their status changed and then closed. So ticket comes in and is: (1) open (2) Esclated to Level 2 (3) closed and another example might be: (1) open (2) closed I need to be able to differentiate between the different status and also count the number of tickets which have gone to a particular status type - over a period of time. Cheers
LSASS over 600%
One of our Domain Controllers reports LSASS CPU usage of 612% and more. How could I fix that? Build 9011 DC on Windows 2003 R2 Virtual Machine on ESX host.
How to put different time resolution in ServicesDesk Plus 7.6.0 Build 7604
Hello to Everyone!! I need to know how to put differents times for each Subcategory and display in the notifications sent to customers. thanks in advance
IT360 / Fail over covers Service Desk Plus ?
IT360 can support failover Is it cover servicedesk ? Using same db I think, Am I right ?
Correct request workflow
Hi I have an urgent request! It seems by now there is no chance to have Request Approval before task assignment. So I have to handle my flow in another way. For example, I want a flow for request "Creating Username" .... My flow is like this (step by step): 1. Create username in Active Directory ---------> being done by technician X 2. Associate an account in Intranet website for the newly created username ---------> being done by technician Y 3. Activate account for service request
Table descriptions for OPManager data
Hi, I saw that for App Manager there's a good ER Diagram describing all relationship between tables for various objects it monitor. https://forums.manageengine.com/topic/raw-data-export There's anything similar for OpManager? We would like to try to integrate in some way vcenter operations from vmware so that we can get some alerting information and data into it and one of the way to do this without a already done connector is to directly query tables and get the data. Francesco
Temperature format.
Is it possible to have a temperture alert be set to monitor/report in fahrenheit vs celsius? If so, how. If not, do you have a suggested script to alter that setting/output?
Disable iPhone / Mobile version
Is there any way to disable the mobile version of SDP? The iPhone version when loaded in Safari is far too limited to be useful for our techs and they would like to be able to access the full site. Thank You!
appmanager v6 and asset explorer v4
looking for these versions of the software as we have license for them. the server crashed and there is not CD with the installation kit. Thanks
EventLog Monitoring exceptions
Greetings, We are using Applications Manager to monitor some Windows hosts. Microsoft has introduced a new bug into their Operating Systems with the download of CRL files from microsoft not working and it constantly spits out a crypt32 error. We want to ignore this error but still receive other application errors from the EventLog in Applications Manager. How do we do this?
Filter request -All my requset-
HI How do I do to to put a filter request for all technicans (not private) that show "All my request but not closed ones"?
Business Rules, better way to organize?
At the company where I work we are using SD+ version 8.0 build 8012. I have just received admin rights and have been working on the Business rules. We had roughly 50 rules before and now we have 90 and I try to name them so that you can get a quick overview of where they belong. Ex Hardware - San, Windows - WMI, Windows - Services. In order to get a better overview I reorder the rules but its kinda hard to move a rule they way you can now from the business rules page. Is there any other way you can
Propose different Ideas
Configure the color of tickets by priority or when the ticket have time of SLA, for example: If ticket is in time the color of ticket in green. If ticket is over limit of time the color of ticket in yellow. If ticket is out limit of time the color of ticket in red. Include Worflows in different proccess. Thank you.
Servicedesk integrated with Provide Support live chat?
Hi all & Servicedesk Plus team, Has anyone any experience of integrating Provide Support Live chat into Servicedesk? If so, please share how you did this, how you manage request history, chat history together etc etc? Obstacles? Recommendations? Anyone with experience of integrating other Live Chat solutions please also feel free to share your experiences. Since there is no confirmed time line for the Servicedesk Plus Live Chat solution I need to seriously consider other solutions and integrate
Business Rules,.
i'm running into little issue, I created an Incident Field labelled "Deferred Reason" which contains 10 different options. Technicians would select one option and a Business rule would then be applied and change the status to hold. My problem is: 1. If a technician updates the ticket with anything, a alert gets sent out everytime, as any change causes the Business Rule to go off 2. If a techician goes into the ticket after and changes the status back to open, when they hit save the business rule
Technician does not appear in global view.
I have a new technician and cannot get him to appear in the Global View tab on the Home page of ServiceDesk Plus. I also cannot seem to remove the older technicians from this list.
OPManager 9 performance monitor stops unexpectedly
Hello there, I have performance monitor defined for windows server 2003, for instance Disk Utilization. Interval in minutes = 5. monitoring interval for that device is 5 minutes also. that is Disk Utilization measurment history for today: Feb-27-12 10:35 69.0 Feb-27-12 9:55 69.0 Feb-27-12 8:55 69.0 Feb-27-12 8:00 69.0 Feb-27-12 7:55 69.0 Feb-27-12 7:35 69.0 Feb-27-12 5:35 69.0 Feb-27-12 4:30 69.0 Why could it be that I have these diffrent
Request For Approval
When i send and request to an approver, i provide them with the "Approval" link, as well as a link to the origional request. How can i configure, so that the approver is able to see the origional request? Thanks!
Error when parsing input XML elements - null - null
Hi, I am trying to add/edit request using REST API from .net application. I could able to Add/Edit requests by passing plain text in the description field. but I have a requirement such as the Description field should receive an HTML content from the.net application, so it would render in the Service Desk application's description area.When I am trying to pass the HTML content in the description field I am getting following error "Error when parsing input XML elements - null - null" Request Is
Email template
Hi I are doing email template for forwarding. I need to get in requesters logon name (CN) in the email form, but do not find the command for that ($Logonname, $CN...) Whats command can i use?
Linux Agent install fails : libssl.so.2
I've tried to run the agent on linux (debian, fedora, ubuntu) but they all came up with the same error when i want to start it : ./PMPAgent: error while loading shared libraries: libssl.so.2: cannot open shared object file: No such file or directory Does anybody can help on this ? Btw, libssl.so.2 is not available in any package as it's a deprecated library. Thanks
SD-Home Page-Change task to complete - Radio Button
Hi, On the Home page (tab) in SD under the Tasks section, there is a radio button beside each task belonging to you labelled "Change task to complete" I have a few users who don't like that option...anyway to change the button to something else or remove it? Thanks
No business view in Web Client with Firefox and Win 7 64Bit
We are trying to use business view of our monitors under Firefox (9 and 10 alike) and Win 7 64Bit but no monitor nor group icons are displayed. A test under IE 9 and Chrome worked, all icons are displayed correctly. It also works with Firefox under Win 7 32Bit. Is there a special option to use business view in Firefox?
License question
Hi! I'm evaluating FWA on a Windows and Linux (both VMware VMs in separate environments). I haven't decided yet which plattform FWA will run in production. If I buy and install the license on Windows, can I move it to a Linux afterwards? Shall I to ask a new license? Kind regards, Daniel S. Rozenzon
How to access primary metric
Where can I access our PRIMARY METRIC like ISLEM5 ? Where can I find out ?
Technician notification on status change
Is it possible to notify a technician when the status changes on a request? I can't see an option in the notification rules.
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