Servicedesk integrated with Provide Support live chat?
Hi all & Servicedesk Plus team,
Has anyone any experience of integrating Provide Support Live chat into Servicedesk? If so, please share how you did this, how you manage request history, chat history together etc etc? Obstacles? Recommendations?
Anyone with experience of integrating other Live Chat solutions please also feel free to share your experiences.
Since there is no confirmed time line for the Servicedesk Plus Live Chat solution I need to seriously consider other solutions and integrate them as far as Servicedesk Plus will allow.
Any info greatly appreciated.
Many thanks, Angela
Has anyone any experience of integrating Provide Support Live chat into Servicedesk? If so, please share how you did this, how you manage request history, chat history together etc etc? Obstacles? Recommendations?
Anyone with experience of integrating other Live Chat solutions please also feel free to share your experiences.
Since there is no confirmed time line for the Servicedesk Plus Live Chat solution I need to seriously consider other solutions and integrate them as far as Servicedesk Plus will allow.
Any info greatly appreciated.
Many thanks, Angela