Report Tickets which had status changes
Hi There
Wondering if someone can help devise a report which would show which tickets have come into the system, had their status changed and then closed.
So ticket comes in and is:
(1) open
(2) Esclated to Level 2
(3) closed
and another example might be:
(1) open
(2) closed
I need to be able to differentiate between the different status and also count the number of tickets which have gone to a particular status type - over a period of time.
Cheers
Wondering if someone can help devise a report which would show which tickets have come into the system, had their status changed and then closed.
So ticket comes in and is:
(1) open
(2) Esclated to Level 2
(3) closed
and another example might be:
(1) open
(2) closed
I need to be able to differentiate between the different status and also count the number of tickets which have gone to a particular status type - over a period of time.
Cheers
Topic Participants
infinitylabs
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