Hi,

 

I'm having an issue reclassifying some of our servers.  When we first installed Service Desk we imported Servers from a CSV file and classified them as non IT Assets with a Product Type: Servers Imported, we did this because we lacked the node licenses to properly import the servers under the IT Assets server.  Since then I've purchased more nodes and I'm trying to change the non IT Assets Servers Imported into IT Assets servers.  I've had success with most Product Names by changing the Product Type, however some Products Names refuse to have there Product Types changed, instead they produce the following error:

FAILURE :Product with same name already exists. Please provide different value for Product Name.

However, there are no other Products or Models with the same name.  Can anyone suggest anything that might help?

 

Thanks

Jonny