Can I generate this specific report using resources from a request?
I have a Service Catalog template called Employee Onboarding/Transfer that contains resources for the user to input the employee's name. I would like to generate a report that shows the following: Employee First Name Employee Last Name Requester RequestID
Relashionships API
SDP 14.7 has API for add relashionships? api/cmdb/cirelationships return error 3010 module name is not supported. [ cirelationships ] Apidoc has nothing information with relationships.
Problem Integration - Service Desk MSP x Endpoint Central MSP
We are running some tests to validate the Endpoint Central MSP and Service Desk Plus MSP solution. Endpoint Central MSP is in the TRIAL period, that is, with the full version temporarily. Service Desk Plus MSP has a free version for up to 5 users. However,
is there a way to add a post deployment command
Hi, I need to do a command as part of a post deployment process. is there a way of doing this?
Disaster Recovery Drill for Zoho JP(Japan) Service on 21st September 2024 and 28th September 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Japan(JP) Service on 21st September 2024 and 28th September 2024 to ensure our DR Readiness in JP Deployment. This will help us support our expanding server far
RemoteAPP
Microsoft App Remote Session opens a new app each time you connect and disconnect (RDS) Example: Google Chrome 1. I published Chrome and the user connects to it and starts browsing websites and… 2. When the session is terminated and logged back in, it
Logged in user as a variable for Requester in Filters
Alot of my technicians are asking for how to keep track of their own tickets. They wan't to have a "My requests" filter that shows them when they are the Requester but I'm unable to do so since I can't select "Logged in user" as a Requester.
Request filter question
Hi, Is it possible to create a dynamic custom filter for requests where the logged in user is the requester? As a technician it is difficult to keep track of requests where you are the requester. Basically, make the default filter used for requesters
What happened to the Support Center Plus Knowledge Base?
Support Center Plus Knowledge Base has disappeared. What happened?
Patch Tuesday Updates: September 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New Security Bulletins 2024-09 Security Monthly Quality Rollup for Windows Server 2008 for x64-based Systems (KB5043135) (ESU) (CVE-2024-38217) (CVE-2024-38014) 2024-09
Service Desk Plus cloud - total tickets chart
Provide a bar or line chart showing a rolling total Open vs. Closed tickets over the past month. i.e. is the desk keeping on top of the volume of tickets arriving, by closing equal or more than arrive over a period. Having it over a few weeks allows you
ManageEngine Service Desk app for Android issues
I am currently running version 14.8 b 14820 and I am trying to reconnect the app on my phone to the site. I have the correct site address in the configuration, and we use domain login. It will not show the domain list, and therefor will not allow login.
Quick Dashboard View/Filter
Hi, It would be nice having a filter to quickly change the view of dashboard. Lets say, i'm on multiple groups, so sometimes, in a quick way i wanna know everything from that group. Filter by site it's nice but not enough, having more options it would be nice. Regards.
How Can Pitstop Manageengine Atlas and AI Laptops Improve Business Intelligence and Data Visualization?
Hey everyone, I’ve been exploring how AI-powered laptops can be utilized to optimize business intelligence and data visualization processes. With the advanced capabilities of Pitstop ManageEngine Analytics Plus 5.0 and AI laptop, there seems to be significant
EC latest version
Hello, Our on-premise Endpoint Central version is 11.3.2416.26. According to https://www.manageengine.com/products/desktop-central/service-packs.html, 11.3.2416.26 is the latest version. The login screen however shows a notification that there is a version
Passing error text from script to configuration
Is it possible to pass custom error text from a script to the "Remarks" field in the Execution Status tab of a configuration? Specifically, I want a powershell script with multiple error codes to tell the technician, in words, which specific process
listServiceAccount Results : Exception The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) Trace at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCod
I'm trying to use an RDP sesion on a windows resource with a domain account and it is not working. When I review the logs I found this: listServiceAccount Results : Exception The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) Trace at
How DDI solutions optimize retail network infrastructures - DDI Central webinar on 17th October
Discover how integrating DNS, DHCP, and IPAM (DDI) enhances network security and efficiency, creating a safer environment for both retailers and customers. Join us for an insightful webinar on the advantages of implementing a DDI solution, including how
14830 Report Issues
after upgrading to 14830 from 14720 we were not able to generate any reports and the scheduled reports did not generate. Each time any technician tried to generate a report we received the following error message: Sorry, unable to execute the report,
Upgrade information in the postgres DB
I have a failed patch that cannot be rolled back for some reason. I am looking through the DB to see if there is a switch that can be flipped to allow rollback or disable it so I can perform a full backup and restore as it is failing to backup.
Bulk Fetch email sent date
Hi Service Desk Forum, I have a question regarding importing old ticket emails into service desk. When I fetch these emails, I notice that the creation date of the tickets is automatically set to the time of fetch rather than the original email sent date.
Resource Creation Day / Time
Hello, where do you actually see when a resource was created? Strangely I cannot find this information in Resource Details or simply when clicking on a resource.
Exploring Ecommerce SEO Audit Challenges in the Context of Cloud Security Plus
Hey, I'm currently knee-deep in conducting an e-commerce SEO audit for my website, and I've stumbled upon a fascinating intersection with cloud security, particularly with the integration of "Cloud Security Plus." I'm reaching out to this knowledgeable
Introducing the Cloud version of AssetExplorer - Try it now
Dear Customers , We have some great news for you ! The cloud version of AssetExplorer is here. The AssetExplorer Cloud packs in everything you have come to love in the on-premise version, while offering the cloud advantage of low overheads, easy scalability
Enable users based on changed attribute?
Hi, This might be more complex than necessary, but let's move forward. I have a daily report identifying accounts in AD that are past their expiration dates. These accounts are then disabled in AD using an automation task in ADMP. Now, I want to automate
Where is Asset Owner Set?
Is Asset Owner set any place in SDP? All I can find there is the User and Contact Person. If a change request approval is sent to the Asset Owner, how do I set the Asset Owner?
Updated licensing model and cost from SupportCenter Plus build 14700 onwards
Hi there, We are constantly striving to improve our services and make them more efficient and cost-effective for our customers. As a result, effective March 22, 2024, we have updated the pricing for all editions of SupportCenter Plus. This update is effective
Building Request Life Cycles in ServiceDesk Plus to streamline major incident management
Major incidents can occur unexpectedly, disrupting productivity and customer satisfaction. Safeguard your operations and foster a culture of recovery and resilience by leveraging the Request Life Cycle in ServiceDesk Plus. Get started and begin driving
Direct Download of patches to simplify WFH patching - Don't let bandwidth constraints hinder patching for remote machines
Hello everyone, Downloading and deploying patches to remote machines is one of the significant problems faced by IT administrators during the transit to remote work. Remote agents connecting to the server and downloading patches cause significant consumption
Introducing the Cloud version of AssetExplorer - Try it now
Dear Customers , We have some great news for you ! The cloud version of AssetExplorer is here. The AssetExplorer Cloud packs in everything you have come to love in the on-premise version, while offering the cloud advantage of low overheads, easy scalability
[Webinar] Elevate your IT service management with the OpManager and ServiceDesk Plus integration. Join our webinar to learn how!
Hello there, Are you facing challenges in maintaining an accurate CMDB or visualizing your Layer 2 devices and virtual machines to resolve issues quickly? If reducing mean time to resolution (MTTR) and ensuring business continuity are priorities for you,
Does not put in the reply to address
Hi I'm testing latest version and noticed that the reply to address is not being auto populated. Unsure if its a new version issue or a database value/setting I may have changed. When I send the same test email to my prod server it auto populates the
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Mexico 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Mexico on October 24. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Colombia 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Bogotá, Colombia on October 30. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
Agent Scan on timeout
Good morning, I have this persistent problem. Any scan from agent results in this message: "OPTION FAILED: The scan request has been received and acknowledged by the agent. The agent is taking longer than usual to complete the process. The scan data will
Notify User's to reboot based on uptime?
Part of my job is to check uptime on our users and message them to reboot their systems if they have an uptime greater than 14 days. Is there a way I can get endpoint central to do this?
support file
support file
Super Admin not seeing the full Help Desk technician list
Hello , i recently added a new technician as super admin and he is not able to see the full list with the Help Desk Technicians. Only 2 groups with their respective technicians showing when he is in ADMP in the Delegation Tab. I also tried to remove it
Alarm if no new files in SMB-share
Hi ALL. We have some SMB-share with simply structure (based by Windows Server) This share has folders per days (f.e. \\server\smb-share\2024-09-23 , \\server\smb-share\2024-09-22) with some files. We need monitoring creating new files in this share and
Third party applications for RHEL
Hello all, I have a question regarding addition of third party software repos to Endpoint Central. I know that the native RHEL patches will need to have the active subscription to scan / patch. But how about third party ones? For example, K8, Google Chrome
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