Can I create a dynamic field that pulls from already-existing sdp fields?
I often have regional presidents requesting services on behalf of their sites, so when they submit a ticket, the site of the request may be (Corporate Office), but I'd like for them to specify which site they are requesting service for one of the sites
How to auto. populate selected asset details on the request additional fields?
Dear All, We've created a Service Template namely "Request for Smart Phone" which will populate only specific asset type (i.e., Smart Phone) if the Status of the asset is "In-Store" using the attached FAFR Script. If the specific smart phone is selected
How can we populate Request ID's and get auto. linked to the Request?
Dear All, We have built a Service Template with five (5) Fields namely: a) Previous Request ID (Text Field) b) Previous Request Requester (Text Field) c) Previous Request Subject (Text Field) d) Previous Request Description (Multi-line Text Field) e)
What is a Media Converter
What is a media converter?It is a networking device that connects two different types of media through converting Ethernet or other communication protocols to different cable type. Its principle is through transforming data signals from electrical signals
QoS DSCP section show only Default DSCP (000000) and little bit Other
Dear experts, QoS DSCP section show only Default DSCP (000000) and little bit Other I created addition DSCP 2, 4, 8 in Settings, but still only Default In parallel we have another CA Network Flow Analysis app and it show that Top of QoS is CS1 and dscp4
Integration with Microsoft Approvals
We have not historically made use of Approvals for Requests. I did just have a moment where it would have made sense to use, but since our end users are not familiar with receiving approvals from ServiceDesk Plus, I decided to just send an email. This
Issue renewing SSL certificate
Hi, our SSL certificate for on-prem expires 13/09/2024. I tried the commands that we used last time. 1. keytool -genkey -alias desgnas152.hgroup.intra -keyalg RSA -keysize 2048 -keystore sdp.keystore -ext san=dns:desgnas152.hgroup.intra,dns:dsgnas152
Patching Linux System ( Ubuntu )
Hello I have a problem with patching Linux on ManageEngine Endpoint Central , when I deploy missing patches on Ubuntu , I see this error : Deployment failed due to missing Linux package manager files. How can I fix this problem ? P.S : I currently use
Creating an Action Button in a Request from a Workflow
Hi everyone, I hope you're all doing well. I have a question regarding workflows in ServiceDesk Plus Cloud. I'm wondering if it's possible to create an action button directly from a workflow that can then be used within a request. This functionality would
Workflow: Check interface & service/port
Hello Team. Could you add some features to Workflow module: 1) Add checking interface status (more details https://pitstop.manageengine.com/portal/en/community/topic/workflow-for-interface ) 2) Add checking Service Monitors (TCP port) status
snmpv3 for aruba switch
what is the proper what to enable snmpv3 on aruba 2930F switch? i have this on my switch but Opmanager says snmp credential failed. snmp-server community "groupname" operator snmpv3 enable snmpv3 only snmpv3 restricted-access snmpv3 group operatorauth
Allow users to view requests from their direct reports
Several managers in our organization have asked for the ability to view requests submitted by their direct reports. The current options under "Requester allowed to view" do not allow for this. The closest option "View all department requests" is too broad.
encounter SSL Handshake Error ManageEngine Application Manager After Upgrade to build #170004
hello I am using application manager 17 and build number 16423. I have no problem with this version. But when I upgrade to build #170004, I encounter SSL Handshake Error in all https services. I followed the instructions on the site, but the problem was
What does the cbs_cleanup.exe file do specifically?
Hello, I have been reading that several times they indicate that the cbs_cleanup.exe file should be run on servers with patching problems. What does that file specifically do? Is it safe to distribute and install on any server or Windows PC? Please explain
Check for version update.
Hello, I wanted to ask a question I have regarding the Patch Manager update. As shown in the image, for example if I have version 10.1.2119.10, should I only install version 11.2.2300.27? Or can I, after installing that version, start installing version
Agents not communicating via Proxy
Hello, We recently installed PMP on server 2019 and Secure Gateway sitting on a dmz server 2019 for the roaming agents to communicate. As far as I understand, Secure gateway installs nginx and configures to listen on port 8383 and 8027. I can telnet to
sysLocation & System Location
How does this actualy works on OPM? Is the sysLocation used anywhere in OPM? How do I get "System Location" field filled in my OPM? Is it SNMP or Custom variable that I need to put in Manualy? Is there a possibility to create a custom monitor for sysLocation
report or alert for users added to groups
is there a way I can make an alert email or report that shows users added to groups. a group report that shows users recently added? ie, group: Domain Admins users added: someRandomUser thanks
Update history not showing MS update name, only brief description
When I push updates from Endpoint Central to my MS devices the updates show as "Update for Windows (KB_number). Is there a way to get the full update name to show in update history?
ServiceDesk Plus Cloud and PowerBI
Hi, Can we integrate PowerBI with ServiceDesk Plus Cloud for creating custom reports and dashboards? I am looking to create customized dashboards and wondering whether we can use PowerBI with SDP cloud for the same. Any help/ suggestions appreciate
invalid OTP!
I enabled TFA and I can login with TFA code several time, but I cannot now! and when I add TFA code, shows invalid OTP! I use Google Authenticator
Host name changing in Opmanager pro
I had migrated few of our server to another domain so after doing that the FQDN of server has changed (from: devicename.ugamsolutions.co.in to devicename.ugamsolutions.com) Need an option through which we can directly change the IPadress & FQDN(Host name) for the devices Regards, Muzafar
default postgres password for servicedesk 11
Hey, I tried every password like: sdp@123, SDP!123, postgres but still no success. Can anyone help me?
Application Whitelist in ME
Is there a way in ME to create and import a whitelist group of applications. In this case, any application not on the whitelist would be prohibited. This is much easier than to configure all prohibited applications.
Adding technicians through an AD Group
Hi , Currently trying to add technicians through an AD group with the users already part of it ,however when they try to do login .. they all getting : Your Account is not configured either as help desk technician or as workflow technician. Please note
AgentCleanupTool
Hi. I had problem with unistallation program and now i'm trying to use AgentCleanupTool. But i have error in logs: Uninstall Restriction Enabled! Security Error Validation failed! Uninstallation of Agent wont occur I tried to unistall it with local admin
Application whitelist
Hi team, Just an idea, how about putting a configuration where user unable to run application (EXE or MSI) that is not listed in inventory (which I refer as whitelist). thank you
Disabling notifications on login page
we have a request from our organization management to disable product notifications on the login page shown on the attached screen is there any way to disable it?
Laptop MDM Enrollment
I am having issues enrolling laptops to MDM using the following steps: Enroll Windows Laptops, Desktops and Surface Pro tablets | ManageEngine Mobile Device Manager Plus. I keep getting Script time out errors. I am able to manually run it on the laptop(s)
Enrolled devices in Apple business manager can easily just remove themself from organization during factory reset
I thought I had everything done correctly but I cannot seem to activation lock our corporate ios devices. They are registered in apple business manager. During a factory reset they correctly come up to the Remote Management page but under the "enroll
retry in automatic patch deployment
Hi, I have the following issue: It has been happening to me that frequently, there are patches that are uninstalled when rebooting (rollback when reboot). Which implies that I must do a manual task to patch that server again with the patch in question,
Unable to login
This morning none of our technicians appear to be able to log in. We attempt to login but the login page redirects to a page with /j_security_check on the end. The serverout.txt has the follwoing around user logins: [11:00:13:976]|[02-21-2017]|[com.adventnet.authentication.internal.WebClientAuthenticationManager]|[WARNING]|[171]|: PAM Exception caught while validating in WebClientAuthenticationManager : null| [11:00:13:976]|[02-21-2017]|[SYSOUT]|[INFO]|[171]|: [JBOSS] JBossSecurityMgrRealm: User:
[Zero-day] Microsoft's August 2024 Patch Tuesday fixes 10 zero-day vulnerabilities
Hello folks, This is to notify you that 10 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Ancillary Function Driver for WinSock Elevation
[Zero-day] Microsoft's August 2024 Patch Tuesday fixes 10 zero-day vulnerabilities
Hello folks, This is to notify you that 10 zero-day vulnerabilities have been fixed in this month's Patch Tuesday. Below, you can find the CVE and Patch ID details. Vulnerable Component Impact CVE ID Windows Ancillary Function Driver for WinSock Elevation
Tickets deleted and falsely marked as "Resolved"
I am customer of ManageEngine and use their ServiceDesk Plus Cloud product to handle our IT helpdesk. I have a ManageEngine PitStop account but noticed that the ManageEngine technicians consistently will mark my tickets as "Resolved" without actually
Patch Tuesday Updates - August 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-08 Servicing Stack Update for Windows 10 Version 1607 Systems (KB5041576) 2024-08 Servicing Stack Update for Windows Server 2016 Systems
Patch Tuesday Updates - August 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-08 Servicing Stack Update for Windows 10 Version 1607 Systems (KB5041576) 2024-08 Servicing Stack Update for Windows Server 2016 Systems
SDP integration: SSL import on Endpoint Central side after expiration
Hi, Team, my customer has Endpoint Central UEM integration to have EC agents on their assets. When it was installed, it was running on a trial version and as it runs on https, an SSL certificate was imported to it. Everything was running until the certificate
Adding a Group to CC When Replying to Requests
Hello everyone, I have a quick question regarding email functionality. Currently, when I reply to a request, I have to manually add each email address of my IT team members to the CC field. This process is quite time-consuming and prone to errors. Is
Can't Get Patch Manager to Update Missing Patches
Hello All, Started working at a company that uses Patch Manager Plus for an airgapped network. Am going through the steps to update the vulnerability db and the missing patches so I can push them; however, no matter what I've tried I am running into the
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