API - Get an error in POSTMAN
Hi I'm introducing to use API and I'm testing across Postman and when I put the URL + Technician_key I receive this error: URLhttps://myurl.com/api/v3/contacts?TECHNICIAN_KEY=158BA194-0EEB-48A7-A369-A02F94A0A3D5&format=json used: { "response_status":
Problem with migrate to MSSQL
Good afternoon. I encountered the following problem: When I try to transfer a database, an error pops up when I select MSSQL (screenshot). I launch ChangeDB from PowerShell as Administrator. All necessary software is installed (even several versions).
DesktopCentral MSP Agent trying to reach Notification Server on the wrong port
Hello, I am trying to install a Desktop Central MSP Agent on my computer, so I downloaded it from the Web interface while selecting the appropriate client Then I ran the setup.bat installation, and everything went great However, I couldn't find my computer
Servicepack Installation Error - 11.3.2416.25
We are trying to install the latest service pack (11.3.2416.25) to resolve the Bug Fix: #1 issue. When I begin installation I shortly receive the following message: Installation Error: Upgrade Details:
How to deal with the ScheduledAutomation list not displaying?
How to deal with the ScheduledAutomation list not displaying?
IP address reports?
Hello, Is there a way to have the IP address included in the AD Reports module of ADManager plus? Am trying to report on all of the servers (all OS's including ESXi) in my domain but also would like the IP address reported as well as the OS, DNS Name, Computer Name, etc. Thank you, KBeauchaine
[Webinar Alert] 6 smart ways to spot login attacks
| FREE WEBINAR 6 smart ways to spot login attacks Register now September 11 at 2 PM AEST | 2 PM GST | 3:30 PM IST 2 PM EDT | 11 AM PDT Cybercriminals use login attacks to steal users' credentials and impersonate legitimate users, leading to identity theft,
[Free webinar] ITSM and ITOM: Ensuring high availability and business continuity with ManageEngine
In today’s dynamic business landscape, IT infrastructure must be more than just reliable; it must be capable of evolving alongside the rapid pace of technological advancements. However, many organizations still grapple with critical issues like fragmented
Automatic Computer Account Create
Hi, If special create user template using my template first name and last name giving user account created firsname.lastname after how can i create automatic firstname-lastname computer account
APM Plugin not functioning when accessing OpManager through Proxy
Hi, We're trying to use Entra Application Proxy to allow users to access OpManager off-network. We're able to to present the application and use the Opmanager features, however; when attempting to access the applications tab (APM Plugin), we're getting
Problem with AD-group with dash in alerts
Hi! I have a problem with groups in alerts. When I have an AD-group with dash then nothing happends. OK: ServerAdmins Server Admins But not OK: Server - Admins Anyone know why? Is it a bug? Product Name ManageEngine ADAudit Plus Product Version 7.2.0
End of Support Announcement for Windows XP, Vista, Windows Server 2003 and Windows Server 2008
Dear Customers, We want to inform you about an important update regarding our support for legacy operating systems. Effective December 31, 2024, OS Deployer will officially discontinue support for Windows XP, Windows Vista, Windows Server 2003, and Windows
Field & Form Rules on Changes
Hi, Team, Although there is the possibility of choosing which users the rules will apply to, using "All Users" only applies to technicians. If you have an end user who has permission to edit the change, F&FR won't be applied to the fields where they are
Contract API with error after upgrading to v. 14.830 (from 14.740)
Hi, Team, After upgrading to version 14.830, one of my scripts returns an error. The same error occurs when using directly the REST API Documentation URL. I'm trying to update a contract additional field (date) with a value: {"contract":{"udf_fields":{"udf_date_17145":{"value":1726614000000}}}}
Lookup Field for assets per site
Is there a way to get a lookup field, similar to the Assets field, but instead of for a single user, it would lookup assets for a site, or even a region? Would that need to be something custom, or a set of criteria?
bring @mentions from On prem version to cloud
In the onprem version of SDP, you can @mention a technician in notes which would notify them in the SDP website and by email, this was very useful when another technician was required to assist in a ticket, but the ticket didnt need to be assigned to
[Announcement] Launching Analytics Plus 6.0
Hello folks, Introducing the first-ever decision intelligence platform for IT packed with groundbreaking analytical capabilities: Analytics Plus 6.0! Explore the latest release to: Deploy contextual decision intelligence for operational bottlenecks. Run
Expired SDP license
Hi, My SerciveDesk Plus 13.0 license is expired and I am unable to start Managengine SDP 13.0 I requested a new license file today and tried to install it via the run.bat command Unfortunately I get the error theat the license file is invalid. See error
Rapid7 Mac Install
Manage Engine, trying to deploy Rapid7 through software deployment and keep getting failures. Anybody ever been able to install successfully?
Why is it taking 2-4 hours to run a service pack update?
Why is it taking 2-4 hours to run a service pack update? It seems every service pack takes longer and longer to install. I dread even running them because I lose a whole day.
Manually Generate Active Directory Scan Report
I receive monthly Active Directory Scan Reports. I want to know, how can I manually run this report to give me information for a specific period?
EU Data Center Slowness - SDP Cloud
Dear Customers, We sincerely apologize for the recent slowness you've experienced with our application. We've identified that this issue is affecting users specifically from the EU data center and our development team is actively working to resolve this.
Patching EndpointCentral server
Hi, Wondering on if someone can direct me to the best practice on how to patch the endpoint central server itself? Do I add an agent the server or will it show up in SoM without an agent? Regards, Bryden
Task Advanced Matrix monthly summary report
We are able to create a great Advanced Matrix report for Requests that shows the count of the number of requests closed per support group per month and would now like to create an identical report but for Tasks. When we select Matrix Reports the Tasks
Alarm profiles in Firewall Analyzer
Reporting Query
Hi Guys, We are trying to generate a report so we can look at tickets logged monthly + time spent on the ticket. The attached is a great start showing our monthly tickets and which category they are in as a bar chart. How would I: 1 – Include time spent
Tickets opened by hour by site query
I'd like to change the following query to do by site instead of by group. Is that possible? I am running ManageEngine ServiceDesk 14.5 with sql database. SELECT qd.QUEUENAME AS "Group", YEAR(dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (workorder.CREATEDTIME/1000),'1970-01-01
Project Use Question
I have a use scenario and I'm curious if the Project module will satisfy it. All of our IT equipment runs off of a rotating 4 year lease schedule. Our organization has about 2000+ devices so there is always Schedule reaching its end of life and needing
Unable to upload Certificate files for monitornig
There is an issue I am facing with uploading certificate files for monitoring. Unfortunately, I cannot add the necessary files, and I would appreciate your guidance on how to proceed. Additionally, I would like to clarify that the certificates I work
Approved to use Samsung Knox services. Where to go from here?
Hi all, I'm a complete new-beginner in this field. My goal in this project is to learn how to manage mobile devices. What I have done so far: - Did a lot of reading on Knox KPE. From what I understand this service is now free? - Created an account in
Problem with targets since update 11.3.2428.10
Hello Patch Manager Plus Team, today my patch manager plus server said i have to to an update to 11.3.2428.10 After that i have a problem with manual distribution. Befor this update, the targets were automaticaly in the list for the targets. After this
Service Pack Installation - 11.3.2416.25
We are receiving an error message when trying to apply service pack 11.3.2416.25. Upgrade Details: I see the value (unique_id=d6082) in the fixes_id.properties file. I'm not wanting to remove the entry until the service pack can be checked to confirm
Service Pack 11.3.2428.10
For the past week I've been having issues with PC's going offline, no idea why, So yesterday I installed service pack 11.3.2428.10,, same issue but now I have no local office etc, can't do nothing. This morning I went to see if a fix is avail and low
Check for field change in Custom Trigger
Hi, Is there a way to check for field change (as in FAFR) as a criteria in Custom Triggers? We have a Custom Trigger set up to send a notification to a group email when a request is assigned a specific group. We want to send the notification everytime
Introducing the Zia Code Generator for Custom Functions in ServiceDesk Plus [Cloud]
We are thrilled to announce the latest GenAI capability in the cloud version of ServiceDesk Plus: Zia Code Generator for Custom Functions, powered by ChatGPT. With this latest feature, service desk administrators can accelerate their work by simply prompting
mobile client
大家好，想知道网页版是不是自动适配移动设备，因为移动设备打开后，显示页面还是电脑的布局，怎么不下载app就能自动适配手机网页
Upgrade manage engine
Hi Everyone, i want to ask, my client have application manager 11 and now they want to upgrade to application manager latest, do you guys have some documentation or some guide step by step how to upgrade application manager?
Inventory registry value via Desktop Central?
Is it possible to get an inventory on what computers have a specific value in a registry key via Desktop Central?
Bulk Updating
I have 620 systems that I need to update multiple fields on. Is there a way to use a CSV file to bulk update existing records? I see the option to select a few systems and hit bulk update, but in my case, I have a value that is different for each system
automated patch deployment for network drivers only
Hi, I'm currently looking for a way to filter automated patch deployment for network drivers only. I want to create a separate deployment and policy just for network drivers but I cant seem to find a way to do it. Is there a way to filter or configure
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