A way for task technician to email the requester from a task in a ticket and get notification when requester has replied
A ticket with many tasks assigned to various technicians. The task assigned technician needs to email the requester and doesn't know when the requester responded because they are only assigned to a task in the ticket not the ticket.
Windows 10 IOT LTSB support
We have been told that Windows 10 IoT Enterprise LTSB is not supported - although the link support send us says Windows 10 is supported, if they are going to exclude Windows 10 IOT they should say that in the documentation. Has anyone got the agent working?
Expiration Notification to Wrong user
Hello, we have Expiration Notification service setup monitoring two domains. In each domain we two separate users / UPNs / email addresses but both have the same SAM account name. I.E. Kids\simpsonm = maggie.simpson@kids.int Adults\simpsonm - marge.simpson@adults.int
NTLM authentication logs
Good afternoon. I want to enable NTLM authentication logging in ADAudit v8.0.0.8003. But I can’t find this parameter where it was before. Tell me, where is this enabled now?
Power Automate to utilize V3 API
We are using power automate to perform some tasks which include generating tickets, and then attaching files onto those tickets. But currently I'm struggling to get files attached using power automate. I am able to do basic curls as well as a python versions
ServiceDesk Plus Cloud - Internal Error Update
Dear Customers, We sincerely apologize for the inconvenience caused by the current issue resulting in an Internal Error. Our team is actively working to resolve this as quickly as possible. We understand the impact this may have had on you, and we assure
[ServiceDesk Plus API] How to use the input_data param and the filtering in general
Hello, recently I started researching of the ServiceDesk Plus API documentation and I got stuck when I try to use the available filtering. As per the documentation - a URL param 'input_data' is expected to be sent - but when I send it - I got the "400
AnalyticsPlus report is missing data that the SD+ Report module is not
I have been running reports against Change Management - Change records. Over the last couple of weeks I've noticed that the Analytics report was actually missing some change records, even though we are well over the sync time between data input & report
Purchase Order
1. Technician should be able to copy the Purchase request details into the Purchase Order instead of re-entering all the information. 2. Purchase Order Template to be modifiable (currently the purchase order item is not modifiable, we should be able to
Detecting Microsoft Office Spoofing Vulnerability (CVE-2024-38200) with ManageEngine Vulnerability Manager Plus!
Hello everyone! *This forum post will be updated periodically based on the data updated by Microsoft. The recently identified Microsoft Office (CVE-2024-38200) vulnerability is classified as a zero-day vulnerability. Microsoft has disclosed a critical
Upcoming enhancements in Requests, Problems and Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Problems and Setup in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Requests Request and Solution Association Technicians can associate solutions with requests
API function http://localhost:8080/api/v3/requests/<requestId>/move still available?
Hi Is the API function move still available? I get a an error when I try to use it. I a PUT request.
Error Modifying Existing User
We are moving our distrbution lists to M365. If I modify an existing user, go to Microsoft 365 tab and add the DL under Group Membership I get the following after Update User.
Adding a Category in OpManager v12.1
Hi, Is there a way to add a new category in OpManager v12 as most of my devices are categorized as unknown. These devices includes cameras, access control panels, Moxa Switches etc. for which there is no category. Regards, Mohsin
Lenovo P5 boot media driver DMA violation
I'm trying to create bootable media for Lenovo P5 workstation. I've tried several different drivers in the boot media creation process but every time I boot off the USB, the computer does BSOD with driver DMA violation as the status code. Has anyone figured
Eventlog Analyzer stopped showing Windows events
Our Eventlog Analyzer Server stopped displaying windows event logs. It stopped on the 15th last month, but we did not make any changes. We have agents installed on new windows domain attached system I created today, existing windows workstations/windows
Move device to another user
How do I move a device that is assigned to a user to a new user
not able to add a second Technicians
ServiceDesk Plus Standard edition - I am not able to add a second Technicians. If I do "Change a Technicians" choose a name and try "Save" I got error "Your license type does not allow you to add more than 1 technician." But if I look into this page https://www.manageengine.com/products/service-desk/sdp-editions.html
Requesters unable to see resource product descriptions
Since upgrading to 14700 from 145XX i've noticed that requesters can no longer see the product descriptions on the resource products. When clicking on 'View Details' instead of the description showing it now throws an error 'User does not have this permission'
[Analytics Plus webinar] 4 ways you're draining IT resources
Hello there, Stop letting performance issues drag down your service desk. Tackle inefficient IT practices head-on and end resource-draining inefficiencies once and for all! Join our upcoming webinar to discover data-driven strategies that uncover and
Computer Actions > Get Agent Logs
Please provide an option for administrators to download agents logs directly from the Desktop Central console (Actions > Get Agent Logs). The whole process is difficult (remotely connect to user's computer, navigate to directory, compress files, use the
[Exclusive industry research] The state of AI in ITSM: 2024 and beyond
Hello there, ITSM practitioners, There has been intense hype and speculation about AI in the last couple of years. However, there is a need to discern valuable insights from the noise surrounding the applications of AI in enterprise operations, specifically
Masterclass 2024: Episode 7—Designing and implementing minimal-risk changes with ServiceDesk Plus [Aug 29]
Hi there, We are excited to invite you and your team to the seventh episode of this year's ServiceDesk Plus Masterclass series. In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in
Masterclass 2024: Episode 7—Designing and implementing minimal-risk changes with ServiceDesk Plus Cloud [Aug 28]
Hi there, We are excited to invite you and your team to the seventh episode of this year's ServiceDesk Plus Cloud Masterclass series. In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement
Shared devices with Mobile Device Manager Plus
Hello all, I have the Mobile Device Management Plus web version and I am stuck on how to setup shared devices. Here is what I have done so far. I have all my devices add already and monitored. Under App Repository I have added ME Shared Devices for Android.
API to get all open or on hold requests for an account
Hello is there any way to get all open or on hold requests for an account? for open i found this API request to get the list of open Requests in a particular group (manageengine.com) and it works if i simply change the search field { "list_info": { "row_count":
SAP integration with SDP
Dear Team, Kindly share me the details for SAP integration with SDP uses cases did for exiting ME customers.
[Free Webinar] 4 ways you're draining IT resources
Hello there, Stop letting performance issues drag down your service desk. Tackle inefficient IT practices head-on and end resource-draining inefficiencies once and for all! Join our upcoming webinar to discover data-driven strategies that uncover and
The ManageEngine User Conference is heading to San Diego
Hello folks, Soak in some sun as you learn, network, and celebrate with fellow IT leaders through a power-packed conference! Place: Marriott Marquis San Diego Marina, San Diego Date: Sep 19 – 20, 2024 Here are some of things you stand to gain from this
Priority set by email importance
Hi All, Would love to be able to set the priority of a SDP request based on the email "importance" field. Our SDP Priorities are: 1. Emergency 2. High 3. Normal 4. Low All new requests are set as "3. Normal" until they are reviewed. I'd like to be able to set SDP so that any email with the red ! flag goes straight to "2. High" and any with the blue down-arrow are set to "4. Low". Thanks... and keep up the good work. Brad
Endpoint Central 11 Mail Configuration Error
Hello Good day For Every One i need help to configuration Gmail mail server setting i do every steps in this list https://www.manageengine.com/products/desktop-central/configure-mail-server-using-gmail.html but still i have problem i cant sent test massage
Windows 10 IoT Enterprise LTSB Support
Hi DC Team, Please confirm if the Windows 10 IoT Enterprise LTSB patching is currently supported using DC or not. We are going use desktop central tool as our PC/Asset management tool and our environment has Windows 10 IoT Enterprise Computers. if it is currently not supported request you to add it under support. Thank You
Upgrade to Windows 11 version 23H2 with Endpoint Central!
Hello everyone! As you all must be aware, Microsoft has recently rolled out the new 2023 update (version 23H2) for Windows 11. This is the second major update for Windows 11, encompassing all the features and fixes from previous cumulative updates in
O365 software package
We are running Managed Engine Desktop Central and have not been able to successfully create a software package for 0365. Any of the KB articles are for Office 2016. Has any one been able to create a package to deploy O365 to their users?
[Tips & Tricks] Updating cached credentials in ADSelfService Plus without a VPN
ADSelfService Plus adds a Reset Password/Unlock Account link to the Windows login screen, enabling remote users to reset their passwords after verifying their identity via modern MFA methods like FIDO Passkeys or biometric authentication. Once their identity
[Free e-book] 5 hidden pitfalls in your hybrid infrastructure management strategy
Hello there, To unlock the full potential of your hybrid infrastructure, you must address inefficient IT practices that can result in unexpected cost spikes, wasted licenses, and underutilized assets. Our latest e-book outlines the common asset management
Uniqueness of scanned assets (SNMP)
Hi, Team, Workstations have "Service Tag" and "Computer Name" as criteria that help to identify their uniqueness. How does it work on SNMP-discovered assets, such as printers or switches? It seems that they don't have the "Service Tag" field. Does SDP
Auto-Generate Code for "Org Serial Number" when creating an Asset
Hi all, I would like to use the field "Org Serial Number" in the Assets to assign a secuencial number that identifies the asset, this sequential number would varies depending on the type of product. For example: laptops ==> 1001XXXX desktops ==> 1002XXXX
Department Roles based on jobtitle
Hi, Team, it would be nice to configure department roles based on job titles (just as you have on User Groups). This way, you wouldn't need to manage these roles whenever people change their organisational functions. On the other hand, it could be useful
Desktop Central MSP 10 issues
Hello I have issues Desktop CentralMSP Server Just installed Desktop Central on a server for the first time. The System tray icon constantly states "Starting. Find attached file i need help
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