Error Code: MFA-041
Hello, What could be the issue on Endpoint MFA Error code: MFA-041 ?
Not able to change Mail Server Settings
Hello i have a problem regarding smtp Server settings. It dont send a testmail. And i dont can save the settings. If i test in powershell it works perfect.
SD-115664 : The size of inline images in incoming emails is limited to 3MB.
Hi I see in the release notes : SD-115664 : The size of inline images in incoming emails is limited to 3MB. Note : If the inline image size exceeds 3MB, the image will be dropped from the email and the sender will be notified. Is there a way to adjust
Is there any way to backup HP 1910 Switch configuration
Hello. I have some troubles to make DeviceExpert backup configuration of hp 1910 switch. No matter what vendor I've choosed it doesn't work. To backup running config manually I should login to switch via telnet or ssh, then type command "_cmdline-mode on", type "y" to confirm that and after type password "512900". And only after that manipulations I allowed to run "backup startup-configuration to A.B.C.D <filename>.cfg" I've tried different combinaion, when added ssh\telnet credentials. When I added
Upcoming enhancements in integration, setup, Asset ,CMDB , and changes in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in integration, setup,Asset ,CMDB , and changes in ServiceDesk Plus Cloud. ChatGPT Integration Enhancements Acknowledge asset receipts by responding directly to asset acknowledgment/reminder
Missing Rapid7 InsightVM settings in newest release?
I was happy to see The InsightVM integration mentioned in the Release noted for 11.3.2416.18 (Remote Windows Desktop Management and Administration Software - README for Hotfix to Desktop Central 10 (manageengine.com)) Now discover, prioritize, and mitigate
Trigger Automation Based on an Email?
Is it possible to have an email sent to AD Manager or picked up by AD Manager and it perform a task (such as adding to a Distribution Group) based on the email? Use Case: HR e-mails team to add user to Group XYZ on Date xx/xx/xxxx AD Manager receives
Automatic User move OU by department
We create our newly created users in a certain OU via the ad manager create user template and then we move these user accounts to different OUs according to their departments. How can we automatically move a user account to its own OU according to its
Notification template add macros
Hİ we are using new user created sen welcome to mail but in macros configuration not first name and last name in template using username Is it possible to add these macros here?
Need an option for end-user to schedule the reboot
Team, I need an option that would allow end users to schedule the reboot when ManageEngine requires a restart after installing the patches/softwares. At present, our policy permits users to postpone the restart for a maximum of 24 hours, after which the
How to add multiple certificates into a MDM group
Hello, We have multiple locations and our goal is to automatically connect company phones to the Wi-Fi via MDM. The connection is established using a valid certificate, which is included in the profile of the respective MDM group. However, we've encountered
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here You can find out more about the enhancements made in the build update (90109) on this readme
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Patch Manager Plus' Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90109) on this readme page.
Email commands - need for a complete email for changing the support request status by a support rep.
Hello, We use SupportCenter Plus Professional 14.6 . After reading patiently the documentation, I made many tests for using email commands for updating the status of the support requests by the support representatives. I used plain text emails. I searched
Translating Templates?
So we are a multi-language institution. We have a primary language as well as English. When we do Incident Requests Templates or Service Request Templates we mostly do them in English since we have to pick one. But then I noticed that on the Requester
Critical error when running an Advanced Search
Hi, Last week, we migrated our database. The new database server was set up with the same name and IP as the old one, and all the databases, tables and data was all correctly migrated. Doing other searches and running reports still run fine. When any
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90109) on this readme page.
Machine Image Copy of SDPlus Server in New Domain
hey all, we are migrating to a new domain. i've taken a machine-level image back up of my SD Plus server and spun up a copy in the new domain. the server name has changed in the new domain. what do i need to do to get this working in the new domain? the
Deluge: Getting an Requester/User additional field and populate an UDF-field in a request/incident
On Ticket creation I want to run a business rule to get the data from a Requester/User Additional field "Ort" (Location) and populate the UDF-field Campus. When I dump a request to json there is no data under the requester for these additional fields.
How to copy file to appdata
Hello, for our company I need to copy an File to an Folder in appdata. I tried it with powershell, but it wont work, I tried this: Copy-Item "SAPUILandscape.xml" -Destination "C:\Users\%username%\AppData\Roaming\SAP\Common\" The install argument is then
Advance Search Returning Error
User's are randomly getting an error when using the advanced search feature. There has been no changes made to service desk.
SSL certificate renewal for PatchManager website
Hello, I need to renew the SSL certificate to access the Patch Manager Plus website. Within the application there is a section called "Import SSL Certificate", but I am not sure if that is where the certificate is renewed, since I do not want to touch
Endpoint Central Patch Deployment Error codes
Hi guys, My company uses ManageEngine Endpoint Central to deploy missing patches, Windows updates etc. Every day or so I get a report telling me what the status of the deployment job is, and I've just taken a look at it. I'm seeing things in the remarks
Query
I am seeking assistance with locating the relevant data within a PostgreSQL database to broadcast the number of open tickets on my site’s support section. Specifically, I need to identify the database schema or table that contains the information about
Report to show usage of Templates
Hello, Could you please provide a New Query Report sql script that will show how many times each of the templates have been used? Version : 9.0 Build 9032 Many thanks, Lisa
SMS Notification to FR Due By Time
Hello ! I would like to ask whether anyone has ever considered a feature that would inform technician by SMS of unassigned requests for e.g. every 30 minutes during working hours? Of course, the SMS would come if there were indeed such tickets not taken
Recover PST Password
Hello Everyone, There are lots of users searching for a PST Password Recovery method to recover their PST Password quickly in a few steps without using MS Outlook. If You have any Standalone application like MailsDaddy PST Password Recovery Tool then
Optimize your request template to enhance user experience and service delivery
Are you tired of generic forms that fail to capture the essence of your service requests? Tailor your request template to suit your needs with custom sections, prefilled and dynamic fields, tasks, approvals, and SLAs in ServiceDesk Plus. Empower your
How do I edit an existing ticket?
I am a new user to Service Desk Plus. I recently submitted a SD ticket for my company's help desk and realized that I had gotten some details wrong and had accidentally omitted some details. No problem, I thought. I'll just go in and edit my ticket. No
Masterclass 2024: Episode 8 - Bringing ServiceDesk Plus into the Microsoft ecosystem for seamless ITSM operations [Sept 26]
Hi there, We are excited to invite you and your team to the eighth episode of this year's ServiceDesk Plus Masterclass series. In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus with Microsoft applications.
Masterclass 2024: Episode 8 - Bringing ServiceDesk Plus Cloud into the Microsoft ecosystem for seamless ITSM operations [Sept 25]
Hi there, We are excited to invite you and your team to the eighth episode of this year's ServiceDesk Plus Cloud Masterclass series. In the eighth episode of the Masterclass 2024, we will cover how to integrate ServiceDesk Plus Cloud with Microsoft applications.
Remote Access Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Remote Access Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
RMM Central now supports macOS 15 Sequoia
We’re excited to announce that RMM Central now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading their
Can I generate a report on the number of tasks generated by tickets
Hi, I am able to get a report each day / month for the number of requests that come in. Some tickets have say 10 tasks assigned. I need to report on how many tasks were generated each day / month. How can that be done in SDP?
Unable to Sync Azure Entra users in Manage Engine SDP Professional MSP Onprem
Hi All, We're facing challenges syncing Azure Entra users to our ManageEngine SDP Professional MSP On-Prem environment after enabling SAML. This is preventing users from logging tickets and accessing technician roles. Specific Issues: Incomplete User
Patch Manager Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Patch Manager Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
Vulnerability Manager Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Vulnerability Manager Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by
no push notifications on android
i just setup a new server with Trial Version. i login on my android phone. create a request but no notification on phone. do i need to configure anything else. i plan to install free version with 5 technicians. thanks for help
Servicedesk plus recognises asset but not user and assumes state is in In Store
Hi, Servicedesk plus is recognising our workstation assets but when it reads the Last Logged in User it is not assigning the asset and the state is shown as In Store. The Last Logged In User is shown as Companyname/First.Surname We have set Asset Auto
Endpoint Central MSP Now Supports macOS 15 Sequoia
We’re excited to announce that Endpoint Central MSP now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
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