Desktop Central MSP 10 issues
Hello I have issues Desktop CentralMSP Server Just installed Desktop Central on a server for the first time. The System tray icon constantly states "Starting. Find attached file i need help
Client Certificate Authentication
When enabling the Security Function "Client Certificate Authentication" do we need to configure Endpoint Central with an Subordinate Certification Authority of our Root or Sub CA? Or will the Endpoint Central Server build its own CA to provide the Client
Custom Module Refer Lookup Field
Hi, I want to use User and Department and Asset fields in Custom Module that I created in SDP. What should I do? Thanks
Bookmarks in Chrome not working - Edge works great
Has something changed with Chrome and already managed bookmarks through GPO? I am able to use ManageEngine Endpoint management to push bookmarks to Edge but Chrome doesn't work. Both Edge and Chrome have bookmarks deployed through a GPO, ManageEngine
Patch Tuesday updates - July 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins KB5041024, 2024-07 Security and Quality Rollup for .NET Framework 2.0, 3.0 for Windows Server 2008 SP2 (KB5039911) (ESU) KB5041024, 2024-07
EndPoint Central Cloud down?
Getting this message on multiple devices:
How do I overcome the error: Please provide a valid input for field Model?
How do I overcome the error: Please provide a valid input for field Model? Any suggestions?
Can we add informational popups/alerts to users on the forgot password page or login screen?
I'd like to tell my users that it may take up to 30 minutes for their password is replicated to the helpdesk? our AD Sync tool runs every 5 minutes i believe, so its just when users are trying to get back into the helpdesk before the delta sync runs to
[Webinar] Zero Trust Security: Integrating IAM into Your Strategy
Zero Trust Security: Integrating IAM into Your Strategy Register now August 13 at 2 PM AEST | 2 PM GST | 3:30 PM IST | 2 PM EDT | 11 AM PDT Zero Trust and IAM are two advanced security principles in today's landscape and their integration offers powerful
[Webinar] 3 most overlooked Active Directory vulnerabilities and how to detect them
| FREE WEBINAR 3 most overlooked Active Directory vulnerabilities and how to detect them Register now August 14 at 2 PM AEST | 2 PM GST | 3:30 PM IST | 2 PM EDT 11 AM PDT Active Directory is the core of any organization. It connects the entire ecosystem
javascript
I am told that your product, PAM360, is using javascript that ws deprecated in 2015 and the submodules are distributed by npm, a distribution technique that has been used to install malware. jsquery rev2 was patched to prevent xss attachks. PAM is using
[Live Webinar] July turned blue: Has the world woken up to a new dimension of impending supply chain risks?
🔴 Live Webinar July turned blue: Has the world woken up to a new dimension of impending supply chain risks? August 14 at 2 PM AEST | 2 PM GST & August 15 at 11 AM EDT Hello there, On July 19th, a significant global disruption occurred when an erroneous
Assigning a request to a change (Deluge)
Hi, Team, I'm trying to assign a request to a change using deluge. I've checked the URL and the input_data values but it still returns an error while running it on deluge. However, using the same data on API documentation works without any errors. The
Checklist items don't display info when excluded
When I mark a checklist item as done, an Info icon appears on it, and it shows who updated it and when. See sample screenshot. When I mark an item as excluded, it doesn't show this icon. It would be useful to be able to see who had excluded an item and
What are Resource Sections and Resource Questions
Hello, What are the usage scenarios for Resource Sections and Resource Questions? And what are the effects of using or not using it?
Support recurrency schedule or task?
Dear All, May I know if SDP supports recurrency task for technical ? Like the task is monthly reset password for specific system Best regards, Issac Chan
Google fixes a critical and several high severity vulnerabilities in its Chrome 127.0.6533.99/.100 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.99/.100 for Windows and Mac and 127.0.6533.99 for Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Auto Assign Technician to request with pending approval
Is there a way to configure auto assign to assign the technician while a request is in a pending approval state?
Can delete AD Group added to workflow
How do I delete an AD group that has been added to a workflow? I see no option to delete it. I can delete "direct users", which are ME accounts, but no the AD groups. Thank you
Install Key Manager Plus as Service
Hello, during installation, I am presented with an option to Install KMP as a Service. It allows me to uncheck this option. What is the difference between checking and unchecking this option? There is no mention of this in the documentation.
Workflow to rename MS mailbox before converting to shared mailbox (via AD Manager)
Hi I haven't been able to find a solution for the following workflow we would like to implement, so if anyone has an idea, please let me know; We're running AD manager with MS 365 integration, but with our AD as the primary source (so the automation can
Roll back to a previous app version - Android
Hi guys, Does anybody knows if and how it is possible to roll back/downgrade an app via MDM? Even better if that can de done to a single device? That would be an app available via Google Play Store... We are facing some issues with a specific app, coincidently
Printer Status
Hi ALL I have test instance with 12.7.257 and it has some info - d0 a0 d0 b5 d0 b6 d0 b8 d0 bc 20 d0 be d0 b6 d0 b8 d0 b4 d0 b0 d0 bd d0 b8 d1 8f 2e 2e 2e 2e 20 20 What is it?
Google fixes a critical and several high severity vulnerabilities in its Chrome 127.0.6533.99/.100 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.99/.100 for Windows and Mac and 127.0.6533.99 for Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 127.0.6533.99/.100 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.99/.100 for Windows and Mac and 127.0.6533.99 for Linux. This update comes with 6 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
SD Plus Report to include date but not time?
Hello We are using ME SD Plus version 14750 and are looking at producing reports using columns such as created date/time and completed date/time but not having the actual time, just the date. We are moving from a very old Support center version that when
Create a Applications Group to patch
Hello, I wanted to ask if it is possible to make a group of "base" applications so that they are updated on all the servers I have. Something like PC groups, but with applications, so I make a group of applications to patch and apply it to all my automatic
mark tickets as unread
Hello, is there a way to mark already read requests as unread? Thanks
Sind outgoing email from many mails.
Hi, I have many groups with different users, each group has different types of requests. When they replay on a request. I want change sender mail to different mail depends on group or rules.
Checklists are hard to work with
Are there any upcoming enhancements to checklists? I'm just trying them out, and find them very frustrating to work with. When creating them, having to drag the new item into place is very fiddly and tedious. Can we have the option of, say, double clicking
SAP Integration with ServiceDesk Plus
Hello, Does ServiceDesk Plus provide integration with SAP HANA S4? Thanks & Regards, Ramesh
Can't log in on mobile
Please help me, when I update to the latest version 6.0 I get the error: Technican key in the request is invalid. unable to authentiicate
Add SAML User to EndPoint Central
Hi All, I am probably overlooking something really simple, I have followed the instructions to add SAML integration (Azure) but see no obvious way to add a SAML user? When I go to add user my two options are active directory and local. I have tried adding
Script for Bitlocker pause / Reboot / Bitlocker resume
We're migrating from PDQ Deploy and I have a number of packaged in PDQ that are just scripts. There are times that I need to restart a laptop on the network but if I don't pause Bitlocker then I'll have to wait for the user to return to log in. How can
Patch Folder Cleanup
The "Patch" folder in our installation directory has become quite large (nearly 20GB). Is it possible to manually delete files from this directory? What do we need to keep in here?
Monitoring EventLog Analyzer
How would you recommend that EventLog Analyzer be monitored to check it is functioning without errors? We want to put in place automated monitoring with our monitoring system to be alerted if EventLog analyzer is not functioning normally.
Accept emails from unknown users checkbox
Hi there, Please can somebody explain what this checkbox does? I was hoping it would allow our instance to receive emails from outside our domain and create tickets from this but that doesn't seem to work. We want people from outside out organisation
Is there a Bulk add option in Assets?
In the "On Prem" version we had the option to upload a csv file of multiple assets to add to Assets in ME but there doesn't seem to be an option in the Cloud version. Is this locked behind some sort of permission? Or could it be there and I'm just not
Easy way to view System Uptime
Hi Guys, I’m an Desktop Central user now for almost 3 months. I love everything about it and can’t work without anymore. Bud something isn’t that useful as I like it to be. It has everything to do with System Uptime Report. In this report you can view
NEW FEATURE Update! Monitoring is now enabled for Amazon CloudFront and Amazon Elastic File System
We are excited to announce that Applications Manager now supports monitoring of Amazon CloudFront and Amazon Elastic File System(EFS). This enhancement underscores our commitment to providing expansive visibility into your AWS environments. Optimizing
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