How can we populate Server's IP Addresses and auto. set Server Name on Request Additional Fields?
Dear All, How can we Populate Server's IP Addresses and auto. set its respective Server Name based on the IP Address selection on the Request Additional Field's (as shown below)?. Regards, Wajahath Farooq
Why does patching work sometimes quickly and sometimes it doesn't?
Hello, we have a problem or doubt that has us very worried. Sometimes we need to send security patches to a particular server, for them we do a manual task and select the "fastest" options for this. The problem is that sometimes it works smoothly and
Browser Security Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Browser Security Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
Device Control Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Device Control Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
SDP Release Notes Page Performance
Is there something that can be done for the performance of the ServiceDesk Plus readme / release notes page? I cannot possibly be the only one experiencing issues with it. When I visit the page it causes my entire computer to bog down for the ~40 seconds
Orchestration - Do Orchestration Templates accept user input?
Question about Orchestration templates: I have an Orchestration template created that does everything I want right now except for one thing: I cannot get it to accept user input on a Modify User task and take that input and populate an AD field (for example,
Aruba WLC
Hello i wanted to ask about why is my Aruba WLC doesn't display any data after input the WLC to the netflow? the snmp connection is success i've also had the IPFIX configuration set everything is ok but it seems after the device is recognize by netflow
[ERROR] Change CreateTime when change status to ONHOLD
Hi team, I have a problem that somes of my request change CreateTime by users. But I have a rule to Disable CreateTime by users. and this usually happens when they change the ticket status to ONHOLD. I think this is a Bug. Please check and fix this for
[ERROR] ORGANIZE SLA ERROR
Hi team, I have a problem with SLA in Service desk plus MSP. My old version was 14.305. I have upgraded to 14.810 recently. But after upgrade I can organize SLA in my app. Specifically, when I press save, I get this error.
Masterclass 2024: Episode 5—Explore the latest features in ServiceDesk Plus Cloud [Jun 26]
Hi there, We are excited to invite you and your team to the fifth episode of this year's ServiceDesk Plus Masterclass series. In the upcoming episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last
ServiceDesk Plus (Cloud) and Azure DevOps Integration
Hi everyone, I'd like to start a discussion about some strategies on integrating SDP with ADO using Zoho Flow. I'm very new to all of this as, I am a Desktop Support Technician, and my company does not have a Sys Admin. I'd like to see if anyone has a
Installing Office 365
I'm creating a package to install Office 365. I created a package with the following options. But it's not installing. Any tips? We just purchased the Endpoint Central license so I'm at the very beginning of figuring things out. I also have to figure
How to remove custom Device Template
How I can remove custom Device Template from NCM? I found folder with templates, but my template isn't there /opt/ManageEngine/OpManagerProbe/conf/ncm/deviceconfig/devicetemplates Best regards
REST API
Hello, Where I can find documentations for REST API? https://www.manageengine.com/network-configuration-manager/help/rest-api-ncm.html - API requests don't work from this website Best regards
AssetScan via QR-Code for SD+ OnPrem
When will asset scanning by QR-code be available for Servicedesk PLUS OnPremise? Aware that is is already available OnDemand, so it should be relatively easy to implement in OnPrem as well.
Router Credentials
I just installed Netflow Analyzer to test with one Cisco 2811 router. If I try to add a service policy it says No_Credential in red. I tried adding a credential but it say I already have one for that IP. What do I need to do to set up the credentials for accessing the router properly?
Assests, Proxmox as a Virtual Host
The asset scanner only sees Hyper-V and VMWare as Virtual Hosts. I would ask that Proxmox be added as a Virtual Host as well. This shouldn't be too difficult. Proxmox not only has command line tools to list QEMU VMs and LXC containers, as well as pull
Associating SNMP credentials in NetFlow Analyzer
Patching Support for AlmaLinux or Rocky Linux?
With CentOS as we have known it coming to an end, many have been flocking to either AlmaLinux or RockyLinux as a replacement for CentOS. It however doesn't look like either are recognized or supported by the patching module within Desktop Central. Are
Allow Users to Modify Groups
We have many teams that use PMP for password storage and our administrators are currently required to fix any issues regarding improperly created resources. As an example: Company -Team 1 node --Team 1 Servers --Team 1 Passwords If a user in team 1 created
How to force users to use PMP's crypt key for the personal passwords?
Context: People like to store their various work-related personal accounts on post-its, excel spreadsheet and notepades, this is not good, as I am sure we are all aware. Our users are now used to using our corporative PMP for all their work-related non-personal
Consultation on Limiting Fields to 50
Hello This field is limited to 50. How can I expand it or solve it
Method for Non-Admins to Request Adding a Resource
Hello, we have a lot of non-admins who request adding resources to PMP. Is there any way for users to submit a secure request to add resources to PMP? How are others managing this? It would be nice to have a portal that users could use to send a request
Password Manager Pro Audit Question
How do we change the time period the audit covers to see who accessed a password in the Standard Edition of PMP? There is a need to see who retrieved a password in the last 6-9 months.
Activate KPE
Where do I activate my KPE license? I got the license from Knox and they say to activate it through my EMM. In ME MDM I created a new OEMConfig Profile and entered it in the Knox license space. I installed the KSP app on all the managed devices, built
Store One Time Password (OTP)
Use Case Many websites offer the ability to add an additional factor to protect the security of an account. Often times, one of the additional factors is one time passwords (OTP). Requirement PMP should allow storing these OTP values similar to the way
read-only server in PostgreSQL database externally
Is it possible to use read-only server in PostgreSQL database externally?
PostgreSQL Database to an External
Migrating Data from Local PostgreSQL Database to an External PostgreSQL Database When running the following script, a password is required. Where can I get the password?
Retaining Original Email Subject in Replies
Hi, Is there a way to include the original email subject when replying to emails in ServiceDesk Pro? We’ve noticed an issue when forwarding requests to external partners who also use a ticketing system. When they respond, the email subject might look
I lost the Two Factor Authentication on my device
Hi, I have configured the server of Patch Manager to use Two Factor Authentication. but I lost the app and I dont know the way to recovery. And now I can't enter to admin the server.. Any solution? Thanks
M365 Security Plus build 4613 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4613. Enhancement: As Microsoft has deprecated the Search-AdminAuditLog cmdlet, audit profiles and their associated reports that previously used it will now switch
M365 Manager Plus build 4613 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build-4613. Enhancement: As Microsoft has deprecated the Search-AdminAuditLog cmdlet, audit profiles and their associated reports that previously used it will now switch
Deleting printers using the Windows - IP Printer - Computer configuration - Access is Denied
Hello, I created a Windows configuration to remove IP Printers from computers and it's failing with a "Retry in Progress" status with Remark \\printserver\printername-Access is denied". The same does not occur if I create an IP Printers - User configuration,
Service additional fields in reply template
Hi, Is there a plan to include service additional fields so they can be used in reply templates? As of right now I can only use incident additional fields. /Robin
Access API documentation
Hi, I wonder if there is a way to access the built-in API documentation as a non-admin technician? I have found some publicly available documentation here, but it doesn't cover all modules.
SLAs and break hours
Hi, We have configured a standard working day as 8-17 with lunch break at 12-13. We have also set up several SLAs connected to different support groups. Some support groups are completely outsourced to subcontractors with differing working hours. Some
Marked Owners or Groups in 14.8 14810
Hello, I have a question about new "feature" in update 14810 that also include tasks with marked owner/group. We used this solution in our servicedesk and it worked very well, the problem is that currently, when a task is not ‘triggered’, it is shown
Change field label when site is different
Hi, Is there anyone who can help maybe to create a script that will change a 'field_name' when site contains "something" ? I just wondering if it will work when I will put FAFR on load and execute script that will setText for example: Field Name: GUDF_CHAR666
How to view End User Information (Account name & Location)
Hi guys, Im trying to get a license quote for my ManageEngine SDP and they are asking me for End User Information (Account name & Location). Can someone tell me how to find this information? Im not sure whether to send them my username that i used to
View Only Role for REQUESTER
HI All - I know I can make a View Only Role for a Technician, but is there ability to make a User View Only? Thank you.
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