Can the Auto Suggestion functionality and/or Zia be trained to reply to tickets created via emails? Almost all of our tickets are created via emails from the user community.

It would be great if we can train the system to analyze these requests and reply with suggestions. The user can review the suggestions (i.e. Solutions) and then respond either email or a hyperlink to the application informing us whether or not the recommended solution worked.

Manually setting up business rules is not feasible. We need something that is dynamic and ideally AI driven as it would continuously learn and could be trained.