For Requests - > Technician Auto Assign:

Question is about the checkbox for "Auto-assign requests based on technician availability."  

Suppose on the Tech Availability Chart, a technician is shown as "away," for all day today. 

Yet, that technician still accesses the help desk during the day, and as a result, within the help desk, it appears that the technician is "Online," and has a green icon next to their name. 

 

And, we have the box checked for "Auto-assign requests based on technician availability," based on Created date. 

Does Auto Assign look only at the Tech Availability Chart to assign tickets?  

Or, will it also look to see who's currently online (even if the technician online is shown as Away on the Tech Availabilty Chart)?

Thanks, Andrew