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Hi,
I'm fairly new to ME and I'm trying to find a way to do a few things with the same goal in mind.
I'm fairly new to ME and I'm trying to find a way to do a few things with the same goal in mind.
I want to have a ticket chased twice and then have the technician notified to call the customer.
How do I add a note to a ticket based on criteria.
I was trying to create a Custom Function to send a mail but I can't figure out how to reference the owner of the ticket.
If there is an easier way to do this, please let me know.
Thanks
Thanks