Hello,

We would like to run reports, sorted by technician, of open tickets (incidents and requests)  that a technician has had assigned to them for over  3, 7, and 14 days.  Three separate reports would be fine. 

Is there an existing report template in ServiceDesk Plus that I could utilize to generate these type of reports? If not, could you please supply the code to do this.

We are running ServiceDesk Plus version 14.9 Build 14930    Database: MS SQL