Hello,

I'm trying to update asset details using the ServiceDesk Plus CMDB API (v3), specifically to assign assets to users. However, I'm encountering issues with the update operation.

Environment:

- ServiceDesk Plus version: [your version]

- Using Python with requests library

- Have valid TECHNICIAN_KEY with admin access

What I've tried:

1. Using XML format:

xml

<API version="1.0">

<update>

<where>

<parameter>

<name>CI Name</name>

<value>505875</value>

</parameter>

</where>

<set>

<parameter>

<name>CI Type</name>

<value>IP Phone</value>

</parameter>

<parameter>

<name>Site</name>

<value>User Name</value>

</parameter>

<parameter>

<name>Description</name>

<value>Asset description</value>

</parameter>

</set>

</update>

</API>

2. Tried different XML structures including:

   - Using `<operation name="update">`

   - Using `<input-data>`

   - Using `<citype>` with `<update-fields>`

The API consistently returns:

json

{

"message": "No field(s) specified to update.",

"status": "Mandatory input is empty or not found.",

"statuscode": 3021

}

Questions:

1. What is the correct XML structure for updating asset details?

2. Are there specific permissions needed for asset updates?

3. Could you provide a working example of updating an asset's Site/Owner?

Any help or documentation would be greatly appreciated.

Thank you!