While working with the ESM catalog in the ServiceDesk system, I encountered an issue: the “Enterprise” field is displayed on one instance of the system but is missing on another.

Steps taken to resolve the issue:

1.
Checked the catalog settings and related API. No visible configuration errors were found on the instance where the “Enterprise” field is missing.

2. Tried writing a script to fetch the data via API. However, when attempting to retrieve the “Enterprise” field, it returns undefined
. The same script works successfully on the instance where the field is displayed.

3. Verified access rights and ensured they are identical on both instances.

4.
Restarted the system and checked the interface using different accounts, but the field remains missing on one of the instances.

Additional details:

• Server logs do not contain any errors related to this field.

• All other fields are displayed correctly on both instances.

• The “Enterprise” field is global and was expected to be available across all instances.

Question:

Could you help identify the problem? What are the possible ways to correctly retrieve this field via the interface or API?

Any advice or recommendations would be greatly appreciated!