One of my users has requested the ability to create expandable grouping in the Requests Lists view, similar to the Group By feature in the Kanban view. This was a view our last ticketing system supported that was well-liked. For example, if the grouping was by Technician, there would be expandable collapsible rows with each technician name + Unassigned. Sorting would sort results within the groups, rather than the list as a whole.