Removing other Device Category that we don't need.
Hi there, I have some questions regarding modifying the device category in OpManager. we just want to let the servers, routers and switches only present in the infrastructure view and Infrastructure snapshots. is it possible to omit some device category that we don't interested to view in the OpManager web-client? please tell us how to do it if possible. thank you in advance! ar
Monitoring IBM as400 resources
Hi I have an IBM as400 server with OS/400 V5R3M0. I want to be monitored by OpManager. I have the idea that i can achieve this with a telnet monitor, to open the server CLI, execute a command and then OpManager parses the result of the command and saves it to the OpManager Database just to be presented in the application. Also i think i must update the hostresource.xml file where i need to write this commands, and the parsing method. But i have not found these commands for doing this. Do you know
cant load Opmanager on 2003 sr1 server
I am trying to load OpManager on a 2003 server. I have loaded on 2000 and XP machines with out problem. I run the install and when the installer gets to the point where it states it is starting the service it hangs for 4-5 minutes. It then states it failed to start. I checked and the Opmanager and apache for Opmanager are running. If I try to connect to OpManager I get a 500 error in the browser. So then I run \bin\StartOpmanagerServer.bat and the first thing I get is the license screen. I accept
MSP Edition Price question
Hello, the price of the actual version for the msp edition is 4995 Dollar, with no aditional costs, just the 995 Dollar for maintenance, the Servicedesk and MSSQL Monitoring is included in that price????...sometimes i dont really unterstand...the price list says just 4995 $ and in the text you talk about some smart addons...but do they cost something???? Yours Oliver
Generating an alarm if threshold is violated n times
I configured a server to generate the alarm if threshold is violated 3 times to minimize false positive. The threshold was surely to be violated, however it's been days now and haven't receive anything but if I manually test 3 times, I receive a notification regarding the alarm. Please help. Thanks
Failed to establish connection with web server.
Failed to establish connection with web server. Gracefully shutting down OpManager I almost verify user group on httpd.conf and permissions, but i have the same problem, i also try to execute OpManagerDir]/apache/StartWebSvr.sh but i don�t have that script, can you help me. My OS version CentOS 4 thanks
Status doesn't update!
Hi all, For a few moths we are using OpManager and sometimes the status doesn't update on a device until i manually update status or rediscover. In some rare cases i have to go to the alarms section and clear the alarm! And another thing: When I Rediscover a device all the historic status is clear, including the "Today's Availability" that changes to 100% available! Any ideas? Tanks, Manuel Pereira.
Guide to how the security features work
Hi, Trying to find some documentation on how the security features work but the user guide doesn't mention them at all. I would like to know where the updates brought down for updating one pc are held after the update is applied. Is there a repository held on the central server or on each probe so that the same update is downloaded over and over again for each PC? If so, where? Also, how do you schedule when the updates are applied? Is it the "schedule settings" tab on the left? 3rdly, when I tested
editing the device category
hi, we are now using OpManver.6 and the reason why we used OpMan is because we wanted to monitor all our critical servers. is it possible? and if possible, how? thank you in advance for your help! ar
Migrating OpManager to a New Sever
Is there a procedure for migrating a fully customized OpManager (MySQL) application to another sever (hardware) in a way that the customizations are not lost? Thanks, Patti
can't get switch port mapper working properly on Cisco 4507R
I try to use the swich port mapper feature on our cisco 4507 R L3 switch, but can't get any IP address, but if I use solarwinds, I don't have any problem. What should I do to fix this? I'm using OpUtils 4 4300 build eva version. Thanks Thomas
basic SNMP QUERY,How agent gets the value of the mib object.
HI All I am sending a request for getting the sysLocation.Agent will recv the Request and will process the request.where the value of the mib object sysLocation is stored or How agent gets the value of sysLocation. Thanks and Regards Rajesh
Removing DBEntries
Hello all, i m having problem with removing 1 devise entry as i m trying to rediscover its ports it does not rediscover , op support sugessted me to use..RemoveDBEntries.bat script to remove the device totally and discover it again . i have extract the RemoveDBEntries.bat in /bin folder and i m trying to remove my device wiht ip / name gives me this error : Exception in thread "main" java.lang.NoClassDefFoundError: RemoveDBEntries i dont have knowledge of scripts can anyone guide me plz. my script
Coudn't start client
First time installing OpManager. All settings are default. After start webclient I receive HTTP - 400 error.
Growing Apache Logs
Hi, not long ago our hard disk filled up to 100% due to the Apache logs growing bigger and bigger. Does Opmanager supply some way of controlling/rotating the Apache logs? I'm afraid that when I tamper with the apache config to set piped logging or something these changes will be lost with an Opmanager upgrade. Or does someone provide a script to move the logs and restart Apache or something? I don't want to reinvent the wheel :) Any help would be appreciated. P.s I couldn't find a good answer by
Exchange monitors not working but other WMI are
Hi. We have a problem with our MSP server, in that the last two customer probes we've added and installed on their networks, have a dedicated domain admin account to log on as, but the exchange section only shows used disk space, it doesn't show all the other information such as message delivery etc. We have several other customer servers that show all exchange monitors properly, but the last few don't have any last polled values. WMI is working for all other areas such as active directory and WMI
Can't uninstall probe?
I try to uninstall probe, but failed, who can give some advive?
Problem after upgrade to build 4300
After upgrading to build 4300 I can no longer see my rogue devices. I had about 30 entries and they all disappeared. Also I see new rogues under alerts but when I go to the rogue page I see nothing. I tried calling tech support but they were busy and they said they will return my call, that was yesterday morning. Help!
Unable to monitor APC UPS
Hi, I am trying to monitor my APC UPS but without succes. The only information that I able to get is the load of the UPS. Furthermore I have double checked my SNMP configration and they are OK. Anyone knows what can be causing this? Regards, Urvin
Problem with Vendor Monitor IBM xSeries
Hello! I'm having problems getting the Vendor Spesific Monitor: IBMPSGTemperatureSensorCurrentReading to work at all. Have gotten cpu, memory and disk monitors working, and got snmp working ok. It is an IBM X346 with Windows 2003 Server SP1. Pls. assist, don't know what I'm doing wrong, but that is not strange considering I'm a newbie at this.
Problems accesin via SNMP to Itanium HP-UX (11.23) servers
Hello all, we use net-snmp to collect info from from our HP-UX servers, but the new Itanium servers doesn't answer. Can any of you give me a clue? Many thanks. Dlopez.
Monitoring an untrusted/one-way trust domain
Our firewall is sitting in a domain with a one-way forest trust to our office domain. Is there any guidelines on how to monitor a machine which is not in a trusted domain? I have opened the DCOM ports and service discovery is still failing (RPC server is unavailable). Thanks, Colin
Devices behind a PIX 515
I have 3 Cisco devices that are in DMZs behind a pix firewall. All 3 switches have the same correct community string, and they all point to opmanager which resides on the internal side of the firewall. All cisco devices on the internal network were discovered fine, and give accurate alarms. The 3 cisco devices that are in the dmz's however will not stay green. I have the firewall opened to all 3 dmzs from the internal network with static acls allowing udp and tcp 161, and tcp 162, and udp snmptraps
OpManager and Ticketing
I am currently an evaluator of the Opmanager MSP application: In the latest release Opmanager MSP has integrated the SupportCenter Plus ticketing application. That is great ! One of the nice features I liked from the SupportCenter is that customer could log issues directly via a webinterface. Within the Opmanager only ticket generation via email seems to be supported. Am I missing something ? Looking forward Sijbren
Custom monitor
Hi, I want to execute a batch file at every one hour which executes a sql script which contains five statements. Now i want to be informed by mail if any one value of these statement is zero, How can i use custom monitor?? Any help will be appreciated, Thatnks in advance
MSSQL Application Monitor
Running build 6015 I have two SQL servers Server A Server B Added mssql application monitor to server A, checks fine. Works like a charm. Added mssql application monitor to server B, says added but never shows. The DB shows under Server B. Can it run on both servers? How do I remove it from server A? There is no option to REMOVE the application monitor once added. I've even deleted both servers and added in server B, hoping to get the mssql monitor but it never shows.
Hot Fix 6014 Released!
We are happy to announce the release yet another hotfix 6014. Users on build no 6010 or higher can apply this hotfix. The details of the fixes available in this Hot Fix 6014 are listed below: 1. At times, error page was displayed when creating a Notification Profile. This is fixed 2. Alarm not generated for CLI or WMI based resource monitors (Disk Utilization) after a threshold violation alarm is cleared/deleted, is now fixed. 3. Option to choose MSSQL as the database is provided during installation.
OpManager MSP 6003 Bugs and Future Enhancements ideas
Before getting into the bugs, I want to say, the enhancements to the "Custom Reports" found on the "Reports" tab (i.e. ability to report on custom monitors) are greatly appreciated and will be very useful for our organization. The ability to save/recall/schedule these report definitions would be cool too That said, I have found the following bugs in MSP 6003... 1) On the Alarms tab, I cannot get to the second page of a customer alarms. Try this to recreate, select a customer from the drop down list
Problem with OPManager-MSP on VMWare Server
Hi, We are evaluating the OPManager-MSP platform and installed it on a w2k3 as a quest on VMware Server. The OPManager-MPS collects data from remote probes via https. During our evaluation we do not get a stable connection between the probes and the central OPManager MSP server. The OPM-MSP server sends a regular stream of email messages that probes are up and down. UP / Down messages from both probes have the same timestamp. So we assume that it has something to do with the server. We are testing
disk monitoring
Helo, I am trying to monitor SAN disk drives attached to my 2003 server. The only drives I can see to monitor is C or A drives. How can I monitor this drives using opmanager? I tried different things but I just can't see this drive letters to monitor the disk usage. I need your help. mdereje
Devices Behind a Firewall
Hello, I have just downloaded and installed OpManager and started adding devices to be monitored by it. I however have run into a problem, I can not seam to add individual devices behind a firewall/router. When I add the device it sees it just fine, but instead of making a separate device for it, it just adds the interfaces to the router. I am access the devices through port forwarding since the only piece of equipment on the network that has a public IP is the router/firewall. Is there a way around
How to configure Central and Probe to connect via internet?
How to configure central and probe to connect via internet.
Can't monitor URL
http://<;ip address>/callcenter/start.swe?SWECmd=Start This is an internal email that is used for one application we have. However, when i tried testing the url in OPMANAGER it says host unavailable. Is there a way to support this? and what may be the possible reason it can't support the URL? Thanks
Newbie question - Problem loading traps from MIB
I try to load traps from several MIBS who refer to another MIB (NCR-CORESST-MIB) I get this error message: IMPORTS failed: Could not open file C:/Program Files/AdventNet/ME/OpManager/./mibs/NCR-CORESST-MIB When I tried to browse MIBS earlier, I got a similar message when loading the MIBS, but after I loaded the file referred to, I could browse the MIBS, but it does not seem to apply for loading traps. Anyone who has any ideas on how I can solve this problem?
i detect the device but i dont see values
hi, i have installed Opmaneger on my computer and i connected the computer to a SNMP capable device. on the browser, i can see that that 2 devices are actived but i dont see any values (Menory utilisation, Disk space .............) nothing. i use the free version of the software and i dont have a license. please help me i don�t know what to do
Itegno 3000 and SMS
Just a quick one - I'm looking at the list of GSM supported modems - specifically the Itegno 3000. According to Itegno's web-page this modem connects via USB.... however Opmanager insists that GSM modems be connected up via serial port. I would actually like to hook up a GSM modem via USB so can the Itegno 3000 be used via USB or not? Anyone with any experience of this? Cheers JtBS
Newbie question: No info visible
Hi. First time poster. I just downloaded and installed OP, the freebie 20 version one. I'm at a store that is the size of Home Depot. It has a T1, a Dlink router supplying DHCP, 2 switches, 15 PCs, one IBM POS server, some printers, and me, connected through a Linksys router set to AP and a laptop with the OP software on it. I launched it and ran the Discovery process and selected ALL. But, nothing shows up at all. And, if I go to the Admin section to Add a network, it says I can't do it with the
Clearing Unsolicited Traps
Is there a way to delete old unsolicited traps? like in email that if it is still there for 5 days delete it automatically? Also is it possible to suppress same traps receive? Thanks
Radius Support for Web authentication
Hi, I have just the following suggestion for OpManager MSP 6.0. It would be very nice to have an option to do some dynamical authentication like Radius for the external web acces Actually just only static password is proposed. Does this option would be in a next fetaure. Best Regards Albatros
Good Info Site Thanks
Hi! Nice design on manageengine.adventnet.com, good info, thank you.
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