Windows 10 hardware inventory not working
Hello, I've deployed DC in customer's environment. AD 2016 with couple of Windows 7 and Windows 10 desktops. Deployment went well. Patch inventory works well on both Windows 7 and Windows 10 computers, but hardware inventory does not work on Windows 10. Troubleshooting on Windows 10 computers shows only warning regarding Defender AV. But Defender was disabled in GPO. I have no idea how to make the hardware inventory to work.... Any suggestions? regards, Wojtek
Failed to initiate scan task for [some machine]. Scanning Failed
Hi, I have created support ticket #5111680 yesterday, but nobody answered me yet On some clients when I perform an asset scan I get an error Failed to initiate scan task for [some machine]. Scanning Failed . On another machines everything is fine. When I checked invsummarylog - I found this error Data storage error occured while populating asset data. Scanning failed How to solve this problem? Thanks in advance
Date Time picker
Is it possible to add secs in date time picker. In the format HH:MM:SS, so that we can calculate time in secs Using personalise option we can change the time but we cannot set the same from date picker. There is a requirement to capture when the incident started and ended in format HH:MM:SS
Cannot self scan workstations
Tried to self scan workstations but I am not able to generate api key. I cannot find the option to generate the API key in scan script page. Is it available somewhere else. Can i download the executable files into the workstations ( Windows & Mac ) and scan without the key. Thanks.
[SOLVED] Can't update from 9200 to 10003
Hi, i'm trying to update my free version from 9200 to the newest. I try to load the first service pack (from 9200 to 9300) the process is regular but at the end, if I look at the release I see that it has not changed. I tried several times with the same result. I also tried to go to the next service pack and the result is the same I attach the log file
Enhanced APD. We have tried it, and we hate it. How is this working for others?
Formerly I had "one" patch deployment schedule working for weekends. Machines which were not reachable, due to being shut down, or mobile workstations, would patch as soon as they were turned on, or connected via VPN, as soon as they connected to our DTC server. That worked well for us for a matter of years. I kept the old deployments until they would have been automatically deleted, before recreating them with the new "enhanced APD. Now what I have found, is we have no way to achieve patching to
Self Reset Password not working
When a user tries to reset his password whitout the need of his old one, it does not work. Changing the password with the need of the old one does work.
Lack of functionality in Problem Management module.
I've noticed a lack of functionality in the Problem area of Service Desk+ I've only started looking into the Problem Module recently and we're using version 9.3 Build 9335. I'm interested to know if any of this has changed in subsequent versions, and if so which version 1) While Problem has a site field, there is no way of reporting on 'Region' that is linked to that site. We have several Service Desks around the world which each have a list of sites associated to a region (eg: EU, APAC, etc). Under
se congela la aplicacion al iniciarla
envió esta solicitud para ver si me pueden ayudar ya que tengo una versión de manage engine service desk plus pero al momento de correr se congela y ya no corre el servicio, que puedo hacer segui esta documentacion pero no me funciono, https://videlcloud.wordpress.com/2017/07/12/correccion-del-problema-de-freezing-al-iniciar-el-servicio-de-service-desk-plus/ de antemano agradezco su ayuda, saludos, gracias.
[SOLVED] Error upgrading/migrating from 9414 to 9426 or 10
Hello, Whenever I attempt to upgrade ServiceDesk from 9414, I receive the attached error: “One or More Status notifications’ subject and content are empty. Please find those status names in updatemgrlog0.txt, update the same in Admin Configuration and restart migration.” I am unable to locate the status names in the attached updatemgrlog0.txt, and it is unclear what my next steps are. Any assistance is appreciated. Thank you, Joe
Display timeout in Kiosk mode
I deploy a lot of Samsung Galaxy Tab A devices to our environment. All of them are enrolled in ME MDM and they all use Kiosk mode to control the applications our users can access. Different areas in our facility receive different groups/profiles, based on what applications apply to them, but always using Kiosk mode. The latest Android OS version these tablets install is 8.1. I was tasked with creating another profile for a new type of job function, and proceeded to create the group/profile as
Error occured. Check the fileds
When saving resolution appears message: 'Error occured. Check the fields.' Second try updates request with message 'Request updated' ServiceDesk Plus 10008
Asset explorer agent not communicating with the server
Hi, I have upgraded the Servicedesk from version 9202 to 9309 and deployed the latest agent through the domain. Unfortunately the agent is not communicating with the server after that. Tried installing the agent manually also. Server side Asset History shows as follows, Servicedesk Details are as follows Edition = Professional, Ver 9309 DB = MSSQL 2014 Asset side Appreciate if you could help me on this. Regards Murali
Empty value found for mandatory fields(s) - udf_date1
Getting this error when adding a resolution and clicking save. "Empty value found for mandatory fields(s) - udf_date1" I can't see any field identified as such.
ServiceDesk Plus Admin passwrod
I was in the ServiceDesk Plus yesterday morning/afternoon and then last night I couldn't get in. I tried following the instructions here https://www.youtube.com/watch?v=e1bxMbcuEww but they didn't help. Any kick in the right direction would be great. Thanks,
Unable to answer a survey
Dear Team, We have a scenario where employees wants to answer unanswered surveys at the time it was sent. They get the following:
Multiple Views - My pending and Unassigned Queues
Hi I'm just wondering how everyone else views multiple queues. Our technicians need to be able to view Unassigned queues and their own pending queues at the same time. Previously we used to be able to do this by opening ServiceDesk in different browsers. Now if we change the filter in one browser it updates in the other when it refreshes. Does anyone else get this issue and have any advice on how to get around it thanks
Password Reminder Notification has sending errors
I send email password expiration warnings every morning. Recently I have been getting error "432 4.3.2 STOREDRV.Storage; mailbox server is too busy; STOREDRV.Submisson.Exception:StorageTransientException.MapiExceptionRpcServerTooBusy; Failed to process message due to a transient exception with message Cannot open mailbox." randomly in my report. Has anyone else ran into this? I am using Office365 to send notification. Thanks,
DC Large Deployment Read Me
Please change the way you publish the "Read Me" for Service Packs. For example the latest Service Pack for Large Deployments is 10.0.328 but the "Read Me" states: Enhancements and Bug Fixes between 10.0.279 and 10.0.328 The previous build was .314 not .279 So for those of us that have Large deployments are unable to determine what features and enhancements apply to us. It would be nice to have a Read Me that can be viewed prior to installation of the service pack that applies, and shows individual
Analyzing Logon Failures with missing Client Information
Trying again because my first post with question still sits "Awaiting moderation" after nine days ... Our ADAuditPlus Server reports for one of our users more than 80k logon failures per day with reason "bad password". The failures occur very regularly, twice every two minutes except for a daily gap from 22:45 to 23:00. The user himself is noticing nothing out of the ordinary. All of his accesses work. Also, the account is not being locked even though we have automatic lockout configured after three
Solutions 'Content' is still hard to see.
Just playing with the Demo in V10 and in solutions you can expand fields like Title, Keywords etc but not the actual content. This is the one that needs to be expanded the most to try and see how the solution is formatted etc.. when you add a picture you can't get a feel for the layout having to scroll top down and left right..
iOS App and LDAP authentification not work
Hi, Does not work authorization via LDAP while trying to log in through ServiceDesk Plus MSP for iOS, informs that the username or password is not correct, although if you go under the same user account via a browser, then everything is OK. Login and password specified are correct. Domain entered one that is registered in the Domain Name in the LDAP settings. At the same time if you enter the credentials of a local user "administrator" in iOS App, there is no problem. For LDAP account techncian
ServiceDesk Cloud - Unbearably Slow!!!
I have raised this issue 3 days ago with Dandy and have had no resolution or update, today its taking up to 22sec to click a request from open to resolved! This is ridiculously slow and seriously affecting the productivity for all of our technicians. I have been on hold trying to get through to support for the last 46 mins I have been sent 2 reference Id's 5094613 and 5094621 and no call back no email please advise urgently.
Java Patch (JRE 1.8.201): system cannot find the file specified
Latest java patch fails to install on all systems with error message: system cannot find the file specified. Any ideas? Thanks, Juergen
Python Script for Auto Close
Hi, I recently tested and was able to get the script to work in the test environment. Auto Close Script Upon deploying to production, i just changed the URL and Technician Key and expect it to work. However i am getting the below error now when the script runs. Schedule : Auto Close Resolved Tickets executed, Result: Traceback (most recent call last): File "AutoClose.py", line 40, in <module> RequestID = request_Obj["Request ID"] KeyError: 'Request ID' The only difference i can think of is that
[OpManager] user with administrator role but unable to see settings icon and cannot add new device
Hi, I'm having this issue with the Opmanager Build 12200 for user (local or Domain) account which was granted the Administrator role but could not see the settings icon or add new device. If in the user management section for the user's scope i grant it "All Devices", the user is able to see the settings and able to add new devices. But if I set the user's scope to "Selected Business Views" and select the appropriate business views, then I will see the problem where user cannot see the settings icon
[SOLVED] Update manager not working
I'm trying to update to version 10 and when I run the update manager the dos windows pops up and disappears but never gives me the update windows to install the patch. How do I fix this.
[SOLVED] Problem Picking up Tickets
Hi, We are having an issue picking up tickets. If we select the checkbox from the main tickets view, and then select 'Pickup' this works fine. However, if we go into a ticket and go 'Assign' > 'Pickup' we are presented with the following error. "Failure: Request ID(s) 26837 cannot be picked as the technician is not associated to the site." However, all of our technicians are set to 'Not associated to any site' as seen below: This has only happened since we upgrade to version 10.0 Build 10000 Any
Service Request second name for approvers
I want to duplicate the requester's name field to use to for a 2nd approval via a trigger. The idea is that the Requester can select from a list of other requesters as a second mandatory approver. I have a trigger that will set the approval if I can get the info/e-mail. The Name field is perfect but it doesn't look like I can add this a second time. Any possibilities here? I can't use the "roles" as it's not dynamic enough. "E-mails to notify" field doesn't validate for requesters. Options? Thanks
No Description Field on Change Template FAFR
[SOLVED] English hint in Self-Service Portal, although everything else is in German
The requester's Self-Service Portal is nicely in German, except for the hint (see attached screenshot). Is there a way that I can have that in German, too? (I'm using 10.0 Build 10003)
ServiceDesk Plus Service Request Workflow Automation
Hello, We are running build 10004. We have imported the manager to the "Reporting To" field of our users. What can we do with it now? 1. "Reporting To" doesn't seem to display on the ticket 2. Under the Service Templates "Workflow Automation" tab it doesn't seem to automatically spring approvals. (Even though the configuration appears to be set to send approvals automatically.) There doesn't seem to be any documentation for Workflow on Service Requests.
[SOLVED] Report showing not assigned in certain category
Hi, I'm facing for problem in generating report where some results show not assigned. Kindly advice on this matter.
Mail Fetch Crashes when Multiple site related emails are added to original email
We have a number of customers who email multiple group/site emails when they submit tickets to us. This has never been an issue, but we upgraded to 10008 this weekend and now its causing mail fetch to crash. I have to clean the original email from the email box and restart mail collection. We were previously on 9425. This has never been an issue in our system prior and other than upgrading to 10008, we have had no changes to the installation.
[SOLVED] Cannot login to the web console
Hi, I have a SDP ver 10.0.7 Linux version and now noone of my users include administrator cannot login to the web console. I dont understand what happend. I can send logs if needed.
Email help
I'm trying to setup the inbound and outbound email for Service Desk Plus. It doesn't matter which user account and password combination I use or which protocol...POP or IMAP, it always fails. One side note...We use a Hybrid Office 365 solution. Thank you
"Preparing Index. Please wait!!" message
I have Eventlog Analyzer 11066 build. Now for a long time there is a message: "Preparing Index. Please wait!!" Since the appearance of the message, I have no data from the monitored hosts Any recommendations what I can do in this situation?
Correlation Engine hang
Hey everyone Couple days ago I upgrade EventLog Analyzer from version 11041 to 11100. Now I observe problem with Correlation Engine - when I start service everythink works good, but after about two hours logs do not correlate until restart ELA service and over and over. Others functions seem work fine. Environment: EventLog Analyzer 11.10 (11100) Windows Server 2008 R2 SP1 x64 MSSQL 9.00.5292.00
Using EventLog Analyzer to analyze Linux message logs
Hi everyone, I'm trying to use EventLog Analyzer to make read Linux message logs easier by importing message files to EA. How can we extract field in message file? How should we organize those logs for better information? Please share some advices? Thanks
The folder ES\CachedRecord has crossed its threshold limit
Hi. I have a question. When I install trial version of ELA and sends the logs from our devices I received this message on my mail. The folder ES\CachedRecord has crossed its threshold limit. This is not favorable for real-time log processing and alerts. What does it mean? And how this error can be corrected (maybe configured more cash records)
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