ServiceDesk Cloud - Unbearably Slow!!!

ServiceDesk Cloud - Unbearably Slow!!!

I have raised this issue 3 days ago with Dandy and have had no resolution or update, today its taking up to 22sec to click a request from open to resolved! This is ridiculously slow and seriously affecting the productivity for all of our technicians. I have been on hold trying to get through to support for the last 46 mins I have been sent 2 reference Id's 5094613 and 5094621 and no call back no email please advise urgently.

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