Report for specific Server System Groups
Hi, We hope to get the report. specific Server for System Groups Administrators and Remote Desktop Users scheduler plan. We are giving Inventory Reports > System Group Users and filtering for specific Server. But How can i scheduler this report., Thanks for all
upgrade to 5120 failed
Hi I'm traying to upgrade from 5100 to 5120, it say that it update the PostgreSQL first from 9.7 to 10.3 but it failed. any idea? Thanks, Shlomi
Call a SQL Stored Procedure from a user creation template?
I would like to call a SQL stored procedure at the end of my user creation based on if a particular field has an entry. It would go something like this Add custom field called "TargetUser" in template Add custom field called "SourceUser" in template I would then like to write a VBS or powershell script that connects to my sql database to run a stored procedure with those two fields used as parameters for the stored proc. If the target user and source user fields are blank, i don't want that script
Access problem with port 8443 oder 8080 because of security reasons
With the ADManager Plus app on iPhone X, I only have the possibility to Access our AD with port 8443 ore 8080. It is not possible the Access it with port 636 oder 389. Can that be changed?
Adding users to "Accept messages from" field in Exchange Tab
Hi. I am new to AD Manager so just starting to learn its usefulness. I am trying to modify a Distribution Group by adding USERS to the Accept Messages from field but I two issues. 1) I can only add one at a time which is quite slow. Any options for bulk adding? 2) When I search for a User I get no results. I think it's only listing groups. Thanks Alex
Reports
Is possible to setup the reports for more 15.000 lines?
Enable-CsUser
Hi, I have created a user object with a mailbox in O365 - so the O365 box is ticked. I have also tried to create the SfB account at the same time (Our SfB environment is on-prem and not cloud based) but it fails with the following error: Error while enabling Lync services for the user The term 'Enable-CsUser' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
Help Me Understand
We use auto assign to round robin some of our tickets, which sounds like a great idea. However, we've noticed some extreme irregularities with it. Let me start by showing you the settings that relate. Here are the auto assign settings: Here are the group settings for one of the groups in question: And finally . . . here are the rather bizarre results (just from today for example): So, six people in the group, and their ticket count: Brian - 4 Andrew - 2 Joe - 3 Mark - 3 Daniel - 1 Michael - 1 Consider
OnDemand afternoon (CDT) slow downs
I've noticed for quite sometime now, that SDP OnDemand will slow down quite a bit in the afternoons. I come in around 6:30 AM CDT and everything is clicking and flying - no issues. Then around 12 (noon) CDT I start to notice SDP slowing down. I have to be patient when clicking on drop downs - 10-15 second delays Sometimes you have to wait for tickets to be created when selecting Add. This has been fairly consistent, so I just wanted to report it, and see if others notice it as well during these time
Request advanced search criteria
With version 10006 (don't know the last that worked) we don't have criterias to create an adavanced search. Is just us? Will version 10007 correct this? Thanks
SNMP engine Id matches with the existing engine Id
We recently moved all of our systems from a 172.xxx.xxx.xxx subnet to a 10.xxx.xxx.xxx subnet. After the IP address change I attempted to add our firewall back into monitoring but when I add the firewall I receive an error "The host (10.xxx.xxx.xxx) is added as a non-SNMP device, since its engine Id matches with the existing engine Id of 172.xxx.xxx.xxx" I cannot change the firewall SNMP engineID, how do I remove the existing engine ID of 172.xxx.xxx.xxx
Email notification to Team leads when a ticket is assigned to a Tech.
Hello,I'm trying to figure out if it's possible to send an email notification to our Team leads when a ticket is assigned to a Technician. I checked the notification rules and found some thing that may work the option "Send notification to group technician(s) when a request in this group is updated." However, I do need some clarification as to what constitutes as "Updated" would this be every little thing done to the ticket or just major points like assignment of the request or closing of the ticket.
Free Disk Space (WMI) - different Threshold Values for each partition
Hello, We're currently monitoring multiple servers over WMI to get information about low disk space. So far, I have used the function via the device templates to assign the "Free Disk Space" monitor to specific device groups. But now I have the problem that some devices have several partitions in different sizes. Unfortunately, I can only set ONE value for the threshold, and this affects ALL hard disk partitions. But I want to set a separate threshold for each partition, without setting it up manually
Webhooks do not translate variables
Hi All, I am trying to use webhooks in our SDPondemand instance, to update a table in Zoho analytics. It almost works except for one critical thing: the variables in the webhook do not translate. I attached snapshots of my webhook and of the way the data appears in the table in Zoho Analytics. ( I made several tests and hence the somewhat different data ) So am I missing something? I suspect that the variables notation is wrong somehow... Many thanks, Oren
Domain Verification
Domain verified but still users are required to accept invite.
Upgrading from 10.0 Build 10000
If anyone has come across this problem and has managed to upgrade, please let me know how. I recently upgraded to 10.0 Build 10000. Help and about has the following information: Your Version : 10.0 Build 10000 Latest Version : 10.0 Build 10005 I downloaded the latest version 10.0 Build 10005 with the file name as ManageEngine_ServiceDesk_Plus_10_0_0_SP-0_5_0.ppm On running update manager I get the following error: 02-Jan-2019 08:23:56 [com.adventnet.tools.update.installer.UpdateManager] [INFO] :
Field and form rules
I am one of those who is trying to build a better onboarding request, and am struggling to make it work the way that I think it should. My current question is about field and form rules. I would like it if the Job Title field is hidden until a selection is made in the Department field, and then for the Job Title field to only contain titles that are relevant to that Department. I have created a field called Information Technology that has a dropdown of various job titles I have created an On Form
How can a technician specify a Request Closure Code when closing a request?
I have not found a way to specify a closure code when setting a request to closed. How can I do this, e.g. add a closure code "can not be reproduced"? (I have defined them in the Settings -> Helpdesk -> Request Closure Code.) Thank you for enlightening me ;-) PS: Sorry, I posted this in the wrong category. If someone with sufficient rights moves this away from Announcements, I'll be happy. I just don't want to delete it, in case someone else wonders about the same issue.
Documentation for Migration from MySQL to MS SQL - including data migration
Is there any documentation that includes migrating the data? ADM is down right now and our Help Desk depends heavily on this app. Manage Engine support said that I need to migrate from MySQL>PostgreSQL>MS SQL. Our DBA wants this migrated from MySQL to MS SQL - not to include PGSQL. My previous ticket number was 2336987. Thank You
Deleting multiple requests at once does not work (using 10.0 Build 10003)
When I select multiple requests and try to delete them... nothing happens... (besides the checkboxes being cleared). Is this a bug (and if so, will it be fixed) or is it a feature? Thank you for your support, Thomas
Domain for Apple updates not connectable
Hi, since today our DC notifies me that it can't connect to the domain for Apple updates. When I navigate to https://secure-appldnld.apple.com:443 with my browser I get an "access denied" message.
Desktop Central Web console doesn't open on port 8020.
Hi, Since I have updated Manage Engine Desktop Central to 10.0.275.I cannot open web console on port 8020. I tried installing Windows Server 2012 patches, but the issue is still there. Any solution for this issue. I can open web console on port 8383 but I cannot communicate with any of my workstations on the network. Any solution for this issue as well. Thanks You, Regards Muzz Ahmed System Engineer Zakiant LLC.
Not pop up the comment's windows when change stage status changed.
Could the comment's windows not pop up when change any status with change stage, how can set it?
Unapproved patches with dc in auto-approve mode?
Hi, today I got a strange phenomen: Patches for firefox (32 and 64 bit) are unapproved but testing mode is automatic so all patches should be automaticly approved. How can I approve these 2 patches?
No Data Available
Looking for some help. I imported Nessus output and Vul Reports state no data available. Any ideas?
Custom Dial for Free Disk Space on C: wrong color
I updated my device template to show the WMI free disk space for the C drive. It shows correctly but the gauge color is wrong. It's showing RED for 95% free space. I assumed it would use the monitor thresholds but those don't seem to change it. Is there a way to fix this?
Servicedesk Plus Purchase Order module - multiple payments
We have started using the purchase orders part of the servicdesk, when adding a payment to an approved purchase order its possible to pay it twice or eg if the item was £100, I can put a payment of £100 in but then can also add a second of £50, or any amount under £100 Currently on version 9.4 Build 9426
Query to display all templates that have the Description field marked as mandatory
Hi folks, I have an issue with upgrade 10.0.10001 whereby the description field, when marked as mandatory, doesn't recognize that someone has typed text into the field and so they can't submit a request. I've submitted a ticket, and I've found that if I remove the mandatory requirement, save, re-add, and save again, the issue no longer occurs. Since I need to get through this quickly, can you provide me with a query that will show me all of my templates that have a mandatory Description field? Thanks,
Update Rollup 24 For Exchange 2010 SP3 (KB4458321)
I do not see this one listed in patch management. You are also not detecting the KB4458321 as being installed. But you do list the superseded Update Rollup 23 For Exchange 2010 SP3 (KB4340733) and indicated that it is a missing patch. When in fact i have superseded RU23 and went straight to RU24. I am a large deployment on build 10.0.279. Last Successful Vulnerability DB Update : Oct 5, 2018 05:23 PM
Time Based Ticket Auto Assignment
Dear all, We have deployed Manage Engine service Desk Plus Version 9.0 Build 9023. We want to auto assign tickets to specific members with time based configurations. For e.g. the tickets received between 8:00AM to 4:00PM should be assigned auto assign to couple of peoples only and the tickets assigned between 4:00PM to 12:00PM should be assigned to another group of people. Any help would be much appreciated. Thank you.!
Python script - creating child requests from information contained in parent request (Part 2)
Hello! I originally posted this https://pitstop.manageengine.com/portal/community/topic/python-script-create-multiple-requests-from-parent-request-6-3-2018 a few months ago where I was having troubles with resource section fields. When populating child request descriptions with the contents of these fields, it wasn't recognising them as a string. I solved that with a ".join". Now, after having upgraded, the scripts are no longer working as the fields are now seen as "dictionaries", not "lists" and
Query Exception Occurred in background Database Issue
Hi, Could you please advise i want to load archived data to generate a report for last 6 months ago but i cannot i got the error below: Query Exception Occurred in background Database Issue
Issue With Opening Drop-downs in CMDB
Hello, when we go to the drop-down to add a new asset in CMDB the menu doesn't drop down. We figured out a workaround to do this by changing the "Show _ per page" value to a different value than it is currently set, refreshing the page, and going back into the page. However, this is obviously not ideal if we're loading multiple assets everyday. This behavior is experienced with both Google Chrome and Internet Explorer. We are on version ServiceDesk version 9425 with MSSQL as the database. Please
Email Delimiter symbol change in build 10000
Hi Guys, Previously we used a query to change the default delimiter symbol from ## on email correspondence to/from Service Desk Plus; For example if we wanted to change it to + signs we would use; update GlobalConfig set Paramvalue='++' where Parameter='Title_Delimiter'; This row doesn't seem to exist in the DB a newer version of SD+ we are trialling. Is anyone able to advise on a new query to use so we can change the delimiter? We are trialling build 10000 using MS SQL Thanks
Sorting notes
Hi,After upgrading to version 10, sorting notes "before updating" and "after updating" does not work correctly. Thanks!
SMS not working
My company has changed Exchange servers. Once we moved over to the new exchange server, sms stopped working. I have added the new exchange server ip in the mail server settings and shut off the firewall on the new exchange server but I'm still not able to get SMS messaging when a ticket is created. Any ideas on why it stopped working?
Opmanager NCM - Backup
Hi So i have around 10-15 Switches (Cisco IOS) that i can not back up. I have around 100+ that are working. and when i try nothing happens. I trace a working one in the firewall logs, and see the server 10.0.0.1 go to the device 10.1.1.10 and its working fine. But when i trigger one of the ones that is not working i get nothing in the Firewall logs.
Allow all users to see all requests for a specifc template
We have security set up where users can pretty much see their own tickets. We are bringing a new function (template) into ServiceDesk and the users want anyone in the company to be able to view all requests for that specific template. We don't want to change our overall security. Is there a way to allow users to see all tickets for just one template? I tried creating a user group and associating it to the template, it didn't work the way I'd hoped.
java.lang.StringIndexOutOfBoundsException: String index out of range: -1
When I take a query from SSMS (SQL Server) into a New Query in Service Desk, I almost always get this error: 'java.lang.StringIndexOutOfBoundsException: String index out of range: -1' I frequently see posts like this, where a replacement query is provided. I'm having trouble telling what changes are made. I found that it looks like schema is an issue, so I removed schema, but still get the error as well as using the AS function to rename a field. Also, date formatting seems to be an issue, so I just
Cannot restore data after changing database in SDP v9425
I'm trying to convert my database from postgres to SQL. I've followed the instructions found here (https://www.manageengine.com/products/service-desk/faq-general-modules.html), but I am having issues at Step 6 Restore Data. When I try to restore from the backup, I am prompted for a password. I have tried all of my documented passwords, including the Master Password created in Step 4. My installation uses AD and there is no Administrator account. Can you please tell me what password is required to
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