Time Based Ticket Auto Assignment
Dear all,
We have deployed Manage Engine service Desk Plus Version 9.0 Build 9023. We want to auto assign tickets to specific members with time based configurations. For e.g. the tickets received between 8:00AM to 4:00PM should be assigned auto assign to couple of peoples only and the tickets assigned between 4:00PM to 12:00PM should be assigned to another group of people.
Any help would be much appreciated.
Thank you.!
We have deployed Manage Engine service Desk Plus Version 9.0 Build 9023. We want to auto assign tickets to specific members with time based configurations. For e.g. the tickets received between 8:00AM to 4:00PM should be assigned auto assign to couple of peoples only and the tickets assigned between 4:00PM to 12:00PM should be assigned to another group of people.
Any help would be much appreciated.
Thank you.!