Allow all users to see all requests for a specifc template
We have security set up where users can pretty much see their own tickets.
We are bringing a new function (template) into ServiceDesk and the users want anyone in the company to be able to view all requests for that specific template.
We don't want to change our overall security.
Is there a way to allow users to see all tickets for just one template?
I tried creating a user group and associating it to the template, it didn't work the way I'd hoped.
We are bringing a new function (template) into ServiceDesk and the users want anyone in the company to be able to view all requests for that specific template.
We don't want to change our overall security.
Is there a way to allow users to see all tickets for just one template?
I tried creating a user group and associating it to the template, it didn't work the way I'd hoped.
Topic Participants
Joanna Garbry
Oscar Simão
Dinesh Bhaskaran
Charles Palma