[SDF-41306] No Reply From User in ticket notification
We often have several requestors cc'd on tickets. When the technician receives a notification from the SDP the notification only lists the official requestor on the ticket and NOT the person that actually replied. I've looked through the variables available in the notification template and don't see an option for adding the user that replied to the template. Example: User A creates request w/User B cc'd Technician replies to request with User A as the To and User B in the CC User B replies to technician
getting "The wait operation timed out - Error Code:102" on all domain controllers after upgrade to latest patch
Hello, I just upgraded my AD Audit Plus instance to 6000. I'm now getting the following AD Audit error for all my domain controllers: "The wait operation timed out - Error Code:102" Any ideas what might be causing this?
netflow issue
Hi when use opmanager probe 12.3.327 version, do I need to install netflow plug-in if want to use netflow function? or if I use Enterprise version, I need to install netflow in Enterprise version as well? Thank you! Code Chang
Superseded patches still listed as missing after Desktop Central upgrade
We recently upgraded to version 10.0.347. Mainly due to a lot of bugs. However, we're still seeing updates that were superseded months ago listed in our missing patches list. Right now it's down to one last patch, 106372 MSWU-3134 2019-01 Cumulative Update for .NET Framework 3.5 and 4.7.2 for Windows 10 Version 1809 for x64 (KB4481031) This was superseded in Feb by MS19-FEB8. Granted it's only missing on 1 machine, but since it's been superseded for so long, it still counts against
Technician gets unknown error from API
Hi In one of our templates we're using a form and field rule script that gets information from the CMDB. It works fine for everyone except for one user. When looking in dev tools and network I can see that the API respond with an unknown error: {"API":{"response":{"operation":{"result":{"message":"Unknown error.","status":"Unknown error.","statuscode":3001},"name":"read"}},"version":1}} We're running version 9420 but i've experienced this problem before in version 9326 however that time the problem
[SOLVED] servicedesk (again) refuses to start
hello All of the sudden our servicedesk program no longer works. I went into command prompt as administrator and ran the command startdb.bat System reported back 'Database server successfully started' I then used the changedbserver command, which reported back 'OK' Product version from installed location: 10014 Product version from database server: 10014 When starting the service desk however, I got the same problem again, namelijk after the message that service desk was starting, a lot of dots and
The ManageEngine AdManager Plus service started and then stopped
I cannot get my ADManger Plus service to run. After a server reboot it will stay running a few minutes and then stop. It cannot get it to start again. Other Manage Engine services are running with the service account with no problems. I see nothing helpful in the event log. Any help would be appreciated.
proxy settings sample
Hi I am looking NOCServerDetails.xml sample to configure probe and central communcation with proxy. Please advise the sample. because I have one install and now needs change to proxy mode. Please also advise how to update .xml if required to use ID/PWD for proxy login. Thank you. Code Chang
12.3.327 service pack
Dear support, I need to download 12.3.327 service pack to fix one urgent issue. can provide 12.3.327 service pack download link to me? Thank you! Code Chang
Office 365 Monitor - Exchange Online not getting data
Poll will say Data Collection Successful but there is no data. The account I am using is licensed with E3 and is set as a global admin for the tenant. We have excluded the account from our MFA requirements on the tenant. The account pulls data for Skype and SharePoint fine. Just missing data for Exchange. I can login to the tenant with our monitoring account and see all the admin features just fine. What else should I be looking at to make this work? All the Pre-Reqs have been installed.
Upgrade issue from version 10000 > 10016
I was trying to upgrade from version 10000 to the latest version and I received this message.
OPM probe configuration issue with proxy setup.
I'm installing the OPM probe and try to connect to OPM central from internet. The OPM probe was installed in the branch office which goes to internet by proxy, but the proxy is setup without credential. This is the reason I cannot pass the installation process without username and password fill in during proxy setup in OPM probe installation. Is there any way I can setup with the proxy without credential in my case， because i cannot change the proxy server setup in my network.
Approve Windows 7 April 2019 updates
Hi, We are not using Sophos products in our organization so we should not have an issue with booting. How do I go about manually deploying the critical Windows 7 updates which are marked as superseded? Thanks, Denis
how to contorl probe to access central?
Hi I would like to know how to control probe to access central server? e.g., I do not want some people to setup new probe server and to register to my central server. Can I put some access control list in my central server? Thank you! Code Chang
sophos and patch 26487 MS19-APR6 2019-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4493472)
I have discovered that patch 26487 MS19-APR6 2019-04 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4493472) 26489 MS19-APR6 2019-04 Security Monthly Quality Rollup for Windows 7 for x86-based Systems (KB4493472) is causing an issue when sophos anti virus is installed https://community.sophos.com/kb/en-us/133945 when this patch is installed with sophos it will cause windows to hang for over an hour. is manageengine aware of this issue? for now i have declined this patch.
[SOLVED] Stop schecudled backup
Hi to all, we need to stop a scheduled backup but if we execute this sql query: update Task_Input SET OPERATIONAL_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule') the backup doesnt stop. Could you tell us the correct SQL query to stop it? Thanks in advance
Issue with importing assets
I tried to import assets through CSV file. As per shown at the attached screenshot, i selected the asset category as "Non-IT", and the asset type as "Asset". also i chose the appropriate column header for the fields, and imported the assets. i found the product type is created but with asset category "IT", although i selected it as ''Non-IT''. Please advise what should i do?. Note: there weren't product type or product having the same name with category "IT". SDP version 10012 "Professional
DBconfiguration error
Hi I try to change OpManager to PaaS SQL server but recieved error when run DBconfiguration.bat. the error code is 15325 from dbconfiguration.bat can anyone tell me what is the issue? can OpManager use SQL in PaaS? Thank you! Code Chang
[SOLVED] Task as a manadate field under request closing rule
Hello Team, I want to made "task" filed as a mandatory field under request closing rule, without task completion request can not be close. can anyone please help me, Thanks Regards, Subrata
Windows 10 Feature Pack Update for Windows 10 (1803) - Spring Creators Update (x64) id:105611
HI, I followed these instructions to install this update but I have an error https://www.manageengine.com/patch-management/how-to/Windows-10-feature-pack-deployment.html Dependency Patches download status is failed, when i select the dependcy and re download : file already present. Can you help me ? Best regards
Upgrade from 9400 to 10000 fails
Hello, We are trying to upgrade our instance of Servicedesk from 9.3 Build 9324 to 10000. We are successful in upgrading to 9400 but from here we cannot upgrade any further. When using the Servicepack to upgrade from 9400 to 10000 we are prompted to create a "master key password" and then a error message saying "An error occured during decryption. Upgrade halted. Start ServiceDesk Plus 9400" I have looked through the updatemgrlog0, 1 and 2 and have noticed this at the latest time stamps. Any assitance
Email Subject line should be same as requester email subject line when ME is triggering the notification to Requester
Hello Team, Email Subject line should be same as requester email subject line when ME is triggering the notification to Requester. when i am raising a case with for my system issue with IT with the subject line "System not working" after raising the case i am getting the email from ME with subject line "Your request has been logged with request id ## ##RE-105020## ##". i am looking for both case the subject line should be same. we are in 10012 service desk plus,Thanks Regards, Subrata
I am unable to add employeeNumber LDAP attribute...
I followed these steps before reaching out to you and got instructed the same instructions. 1. Login to ADManager Plus 2. Navigate to Admin > LDAP Attribute > Add Attribute 3. Fill the form Display Name: Attribute display name of your choice LDAP Name: Should be exactly what you see in the AD for example sAMAccountName Data Type: Depending on your requirement for example Unicode Associated Reports: Select which report you want to associate it Associated Management: Select the
Search filter by session login name
Hi there. I wondering if it's possible do a search based on session login name without opening the advanced search.
startTLS error setting up Password Expiry Notification
I've just installed version 5.7 on a new server after running 5.1 successfully on another one for some time and am trying to set up the server setting so I can use the Password Expiry Notification but I am receiving the below error: Exception in startTLS using default SSL socket factory: host, port: smtp.office365.com, 587; Exception: java.lang.IllegalArgumentException: TLSv1,TLSv1.1,TLSv1.2 I'm trying to save the exact server details as are being used currently with TLS selected. Any help would
Removing O365 Mailbox Permissions Not Working
ADManage - Build 6659 For O365 Mailboxes, we are able to Add a permission (example, give someone Full access to another mailbox), however, if we try to remove that permission, ADManage reports "Success", but the permission is never removed in Office 365. Steps in AD Manage: 1. Click on Office 365 Tab 2. Click on Management 3. Click on Mailbox Management 4. Click on Modifiy Mailbox Delegate Permissions 5. Check the "Modify Full Access" Checkbox 6. Select "Add Permissions" Radio Button 7. Select User
API « GetDowntimeDetails » : period Last Month not correct
Hi, I have a problem with REST API « GetDowntimeDetails » when i use it with argument period=11 (for Last Month). During the month of February, i get the data from the 2nd to the 31st of January (January 1st is missing). During the month of March, , i get the data from January 30 to February 28 (January 30 and 31 should not be). Do you have a solution ? (see attach system information screenshot) Thanks. Regards.
Can't create CI History Report with filter
If we create a report to show CI History without any filters it works fine but if we choose advanced filter: CI-type the report gets blank. We se multiple pages but no entries in the report. If we select last month in Date filter we get a error: Anyone else has this problem and a solution for it? Best regards Robert Lundgren
PMP - Auto Logon (Webpage you are viewing is trying to close the tab)
I have installed the most recent version of PMP PRO but I'm not able to use the RDP gateway, it continues to give me the same error from 2 years ago. Is there any update on this? And how can I solve this? Best regards, Douglas
Cannot remote server from Portal
Hello, I'm Salman. I got a problem when access the PMP server through the portal, let say it is pmp.com. I cannot remote into the server-A through pmp.com. But, when I'm inside the pmp.com server, I'm able to remote server-A through the portal. At the first time, I thought it was the firewall port issue, then I'm allowing all the port to the pmp.com server but still no progress. Do you know what happened here?
After Build upgrade from 9414 to 10012 Some times requester email reply is not appending in the request
Hello, Few days back we have upgraded our service desk plus from 9414 to 10012 with PGSQL database, i have observed that sometimes requester email reply is not appending in the request. i have the same of requests with me. please help me to isolated the case as the request count is increasing day by day with the same subject line. Thanks Regards, Subrata
Integration with Slack (Rocket.Chat)
In October last year, a ManageEngine employee named Jai Anand Krishnamoorthy developed a Python script to integrate ServiceDesk Plus into the Slack messaging system. I'm trying to set it up using Rocket.Chat. Rocket.Chat is an open source product based on Slack, containing all the features of Slack, including Webhook. But after the tests I get the following in the history: Action Executed is: RS_to_Sinergia Message: Error Posting notification to Slack Can anybody help me? I believe that maybe some
Dell Command Update - Command line interface
Trying to utilize Dell command update's CLI using desktop central. For the most part, it works. But.. results vary and are very inconsistent https://www.dell.com/support/article/us/en/19/sln311129/dell-command-update?lang=en https://topics-cdn.dell.com/pdf/command-update-v24_users-guide_en-us.pdf Here is configuration that works for x64 systems. normally packages fail in desktop central all the time when adding the /reboot switch, hence the post deployment activity. But the dells won't reboot at
Notification bell issue.
Hello, We have an issue with our notification bell. It does list the changes when clicked on, however it does not light up or display anything indicating that a change has been made. I looked at other articles for this issue and did run the following: select * from globalconfig where category like '%DYNAMICNOTIFICATIONS%' DYNAMICNOTIFICATIONS ISENABLED true To Enable/Disable Technician Space Port :443 NIO:8087 I saw a comment for SDP that there might be a cached extract file somewhere? What
Mailflow suddenly stops...
Suddenly, whilst midst of our work, mailflow stopped working? Error is always: "Mail sending failed. Invalid addresses. Failed addresses: emailadres". Regardless of which mailaddresses i use, this is always the error. I immediatelly tested our own mailserver, but we are all receiving and sending mails through our own Exchange server without issues - incoming and outgoing. What is going on?
Creation Rules do not run after using a template with creation rules set
I put several fields with values according to the rule and I observe that the values of the Organization fields and the member of them that add them to me, but those of General and Direction (street, city, etc ...) do not add them to me.
probe service is failed after linux reboot
Hi - I received probe service failed after Linux reboot. please advise how to troubleshoot it? Thank you! Code Chang ----------------------------------------- Port Availability Module ----------------------------------------- 8088 Yes Client 13308 Yes postgres 22 No SSHD 69 Yes TFTP 514 Yes Syslog #####################################################
Can not enroll device take 2
Seems as though my last post was deleted so I'll tray again. Can not enroll an Android 8.1 device. Send by invitation. Personal device. Install the MDM app on the device and it authenticates. Work profile starts to be installed onto the device. The icon to the MDM app then disappears and I get something that states "OperatorPluggin has stopped working". The device does not finish setting and remains as "Yet to Enroll" in the console (Cloud).
Notification bell not working...
Hello, We have an issue with our notification bell. It does list the changes when clicked on, however it does not light up or display anything indicating that a change has been made. I looked at other articles for this issue and did run the following: select * from globalconfig where category like '%DYNAMICNOTIFICATIONS%' DYNAMICNOTIFICATIONS ISENABLED true To Enable/Disable Technician Space Port :443 NIO:8087 I saw a comment for SDP that there might be a cached extract file somewhere? What
Unable to Update from 9335 to 9400
I was trying to update our Service desk plus and follow all prerequisites below. select Globalconfigid,category,paramvalue from globalconfig where category like 'WoToCIMigration' and parameter like 'IsCompleted'; select Globalconfigid,category,paramvalue from globalconfig where category like 'CONVERSATION_MIGRATION' and parameter like 'IS_CONVERSATION_MIGRATION_COMPLETED'; all param are "true" but still having this error.. Please see attached file..
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