We often have several requestors cc'd on tickets. When the technician receives a notification from the SDP the notification only lists the official requestor on the ticket and NOT the person that actually replied.

I've looked through the variables available in the notification template and don't see an option for adding the user that replied to the template.

Example:

User A creates request w/User B cc'd

Technician replies to request with User A as the To and User B in the CC

User B replies to technician via email

The notification received by the technician does not contain the information that User B was the replier.

Thanks.