Hello Team,

Email Subject line should be  same as requester email subject line when ME is triggering the notification to Requester. when i am raising a case with for my system issue with IT with the subject line "System not working" after raising the case i am getting the email from ME with subject line "Your request has been logged with request id ## ##RE-105020## ##". i am looking for both case the subject line should be same. we are in 10012 service desk plus,Thanks

Regards,

Subrata