Hi

In one of our templates we're using a form and field rule script that gets information from the CMDB. It works fine for everyone except for one user. When looking in dev tools and network I can see that the API respond with an unknown error:

{"API":{"response":{"operation":{"result":{"message":"Unknown error.","status":"Unknown error.","statuscode":3001},"name":"read"}},"version":1}}

We're running version 9420 but i've experienced this problem before in version 9326 however that time the problem disapeard the next day. This time it hasn't.

We've tried generating a new API key for the technician without success.

The script we're using is a version of this:

https://support.servicedeskplus.com/portal/kb/articles/how-to-populate-additional-requester-details-in-request-fields-using-field-and-form-rules

Can we reset the user in the API? Or what can we do?

Best regards

Robert Lundgren