This Site is No Longer Broken Out by Product
It seems the Community site is broken. Posts for all products are lumped together and they are not sorted by date. Please fix it. It has been his way for a couple of weeks.
Email Attachments missing in email notifications
When someone replies to an SR email and with an attachment, the attachment saves to the SR but it not included in the notifications to the technician or the requestor. For example, if I (a technician) reply to an email notification from SDP and attach an document, the document is saved to the SR but the notification to the requestor does not contain the attachment. This is problematic because most users don't go out to the SDP portal and mostly use email to correspond.
Unable to edit server.xml file
I was trying to edit/update server.xml and the file access is denied. I have administrative user rights on the server. I disabled the password manager service and restarted the server and try to change the file but still I cannot. I am not sure what is locking the file. Do you have any ides/solution?
[ SOLVED ] Upgrade Fail from 9336 to 9400
Hi while trying to update I get this error message: Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [INFO] : bin\roboiq.exe Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [INFO] : bin\wrapper.exe Oct 18, 2019 11:27:15 AM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:Exception while writing file.java.io.FileNotFoundException: c:\ManageEngine\ServiceDesk\bin\wrapper.exe (The process cannot access the file because it is being
Duplicated technicians after re-assign
Greetings, We use ServiceDesk Plus 11.0 Build 11002 and PGSQL. We have an issue with duplicated technicians after re-assign users to technicians. All users're importing from AD but before in use was LDAP. After changing the import mode issue looks like this when we want to assign ticket to someone from the list we see duplicated technicians. But in technicians list into the Admin looks normal: Will be appreciate for any help.
APM PLugin for Opmanager Administrator not authorized
Hello, OPManager User with Administrator Role are not able to enter in the Admin Panel of the APM Plugin
Incoming e-mail is multiplied 100s of time in SDP with General Exception3
Hi all, We are facing the current critical issue: - some incoming e-mail are being multiplied 100s of time in SDP with General Exception3 - there are no multiple incoming e-mails for the same subject/sender so this is happening only in ME - in logs we have the following reported errors: General Exception3 - Unknown cause3. If we delete the orifinal e-mail from the source mailbox, the mail fetching work OK. After a while, another e-mail is starting to get mutiplied and the issues is repeated. Please
Weird Issue in User Administration
I am not sure if anybody else is facing this issue on Admin > Global Settings > User Administration. If the Full Control is enabled for SoM module in Technician user role, the role assigned users are not able to Add or Remove Computers from SoM > Computers ONLY if they have a scope defined. This issue is not seen when no scope is defined (or the user have global access).
Unable to Login using SAML on Build 10512
SDP Build: 10512 DB: MSSQL 2012 IDP: ADFS 2016 I have been trying to enable SAML in our ServiceDesk+ installation for the last couple of days but have been hitting a problem with the user's account not being loaded even though they have authenticated successfully. When the user logs in with SAML, they receive the below message: Unfortunately, this error code doesn't appear in the troubleshooting guide. I can see sso.log has been created on the SDP Server, but it is empty. The serverout0.txt file
Cannot edit new color theme option
We just installed the new update and some of the feedback we got from our staff here is that the blue text in the requests tab would be better if it was black text. I can't find a way to edit this text. When I go into "Admin > General > Theme", I see there looks like there would be an option to change some colors, but the "Custom Color" radio bubble is grayed out and i cannot change the "default color". Also even if i could change the default color settings, i don't see an area to change the text
[SD-82254] CSRF vulnerability when adding a note in an incident
Hello, We've detected a CSRF vulnerability when adding a note in an incident. Can you fix it asap? Thanks and regards, vincent
Gina not work on windows server 2008 or 2012
Hi everybody. We install ADSlefService on a server and Gina on all windows 10 (our clients) and other severs (2008 & 2012 & 2016). Gina is loading and working well on all windows 10 (show 2FA methods and accept tokens successfully) But Gina is not working on none of our servers: >after enter username and password on login page, Gina App box is loading as images i attached bellow one by one (1 then 2 and then 3). we turn off firewall and antivirus and also turn off "IE enhanced security" but nothing
I was adding a second domains and by mistake I've changed the setup for the main domain controller. Now I'm unable con access PMP by web.
Maybe for this case, just changing the configuration file should solve this problem. Any ideas?
Scan Systems Stuck at "In Progress"
I am using Vulnerability Manager Plus v10.0.337. I am trying to scan 2 PC's that are part of domain. The OS of both machines is Windows 7. The agent is installed on both PC's. The scan is successful on the server that has Vulnerability Manager Plus. PC's can ping to the server, vice versa. .
Notification template not used when assigning a technician
I'm on V11000. When a user creates a ticket by mail and the technician is assigned using the request overview/list page the user get's the wrong template. When the ticket is opened and saved (no changes) and then the technician is assigned using the request overview/list page the user get's the correct template (configured in the Notification rules).
Restoring DB goes wrong
Hello, I want to change my DB from pgSQL to MSSQL. I made all the instruction, but database is not restoring. It says: Unable to restore database : invalid column name 'appl_id' invalid column name 'appl_id'
Security Warning after upgrading to 10.5
I am getting the following message at the top of the window when I login to ServiceDesk Plus. I have just updated to 10.5 Build 10500 When I click in the link to reset the password, it takes me to my profile. Is this user part of the database or application? Thanks. Whe Security Security Warning: Default Credentials Not Reset: Default Credentials Not Reset Reset the password for the guest account to avoid any potential security incidents. Click here to reset the guest password.
E-Mail IDs to Notify does not work properly
Good Day The function "E-Mail IDs to Notify" does not work properly. If we fill in an E-Mail-Adress during the manual ticket creation, it seems to work fine. However if a ticket is created automatically via mail-to-ticket and we edit the field "E-Mail IDs to Notify" afterwards, the CC Addresses are not shown whilst replying to a message. Is there a solution for this problem or could you fix it with the coming update? Thank you very much.
File not found error when trying to download Migration guide
I've tried the first step in migrating our DC server. When I click save & download the migration guide I get a "File not found error".
how do I add filters to reports?
here is the problem, I have a list of distribution lists, I need to generate a report of the member's email address so in one row, I would see the distribution list, the next row would have a list of member's email address separated by a comma I saw that you can generate a report of member's names but I cant find a place were I can create a similar filter
Display timeout settings not working
Hi, I'm in the process of deploying Samsung Galaxy Tab A devices but noticed that the display timeout settings are ignored unless I allow the Modify default device settings option. The tablets are all running Android v9. I found what appears to be a similar post https://pitstop.manageengine.com/portal/community/topic/display-timeout-in-kiosk-mode Is this a known problem? Bob
"SD-76722"Error while reordering service catalog
JUST WHY!?
Column title not correctly visible in Chrome
Hey guys, This is for quite a while now, but i noticed in Chrome the column titles are partially visible. This happens also on my Home PC, so i assume it is a general problem: Any idea how this can be prevented, or is it a code issue?
Mobile application of Service desk cannot create new request
Hi I am trying to create a call on the mobile application but it doesnt work the versions installed are the following sERVER VERSION: 10.0 Build 10020
Some asset management issues in DC 10.0.433
Hi. I found some issues in DC 10.0.433 1. On "Computer Details" page "Last Boot Time" field not show value (see screenshot computer-details.jpg), but this value show in computers list view (see screenshot computers-list.jpg) 2. On "System Manager\Services" page services with non-english (russian) name showing as non-localized (see screenshot computer-services.jpg) 3. On "Computer Details" page in "Software" section some rows about software are duplicated (see screenshots computer-software-1.jpg,
Response Time Escalation
Hi Team, Response time escalation is not happening properly in the manageengine tool, we are receiving the escalation mail either after or before the time specified. Please let us know to achieve the response time escalation, in build 9222. Regards Karthikeyan.
Add computer in scope of monitoring and auto add of computers not working
We have DC set to auto import machines from certain AD OU's but it appears to have stopped working. If we do an AD synch it says it has successfully synched, but the machines don't appear. If we go to add computers manually we can see our domain on the left hand pane, but all we get is a spinning circle on the right hand box. We have recently updated to 10.0.433 so I think it may be this, but I can't be sure. I've tried different credentials and nothing seems to work. However in SOM AD Synch settings
error connection exchange in user creation by template
Hi, I create a user in AD per template, I also try to enable remote mailbox with routing address, and I create mailbox in 365. The user creates it well in AD and in 365 it creates the mailbox, but it fails to connect with exchange and can not enable the remote mailbox or add the address. Administrators confirm that the account we use for the connection has permissions in exchange. I have another template that does the same in another domain and makes everything perfect. I pass you log of the errors:
APM v13640 Error # The RPC server is unavailable.
Hi Team, I have a persistent issue with a windows monitor. I had already checked the permissions of the user according to the next references and the test are successful but still show the message "Error # The RPC server is unavailable." Please, could you support me about that. References: https://pitstop.manageengine.com/portal/kb/articles/how-to-configure-a-non-admin-user-for-wmi-monitoring https://pitstop.manageengine.com/portal/kb/articles/authentication-failed-or-access-denied-message-is-shown-when-trying-to-add-the-server-monitor-through-wmi-mode
Off Site Log In Error
We have several laptops running ADSelfService Plus client. When they are off site they receive this error: "Could not connect to the ADSelfService Plus server or Domain Controller configured in ADSelfService Plus is Down. Please contact your administrator" These are domain computers that can successfully log in on site. We have had some success recommending users connect to their home wireless at the log in screen, but for several users, even when they connect to their home wireless at the log in
OPManager NCM PLugin fail system location and description update
Hello, as reported in subject NCM Plugin fail to update system location and description update even if SNMP v3 is configured correctly. Where can I check to understand why it fails? Regards
Problem syncing Analytics with ServiceDesk
Hi everyone, We are having trouble synchronizing the ServiceDesk platform with Analytics Plus: We have tested the following solutions: - Update Analytics to the latest version - Perform a clean installation of Analytics - Clear integration completely None of this has solved the problem. I would appreciate your help, this almost always happens when we update the platform or sometimes for no reason. - I attach the logs corresponding to ServiceDesk / logs / zreports and logs analytics: LOGS: https://1drv.ms/u/s!AoZRuhTne7bJlMgatGJDO9XtMn9BWg?e=D8Covn
New Requests Notifications for closure of requests
One of our technicians has reported receiving email notifications of a "New Request" being created when the actual event was the request being changed to "Closed" status. It leads him to believe it is a new request but it is generated for a requests closure status (which happens with the auto-system closure option) Some notes, the technician was the one who created the ticket. The Technician was not the requester that was entered he entered somebody else's name. Do you know why Service Desk would
Overall performance
We have no issues with sites in general, but the performance of the ServiceDesk Plus Cloud is abysmal. At least a dozen times a day , I need to close and re-open the window because it simply will not load the next page (e.g. "Resolution"). I constantly have to refresh because the pages don't load. For a web service, it just seems incredibly sluggish. I raised a ticket for this before and was just told "everything is working fine". The issue is not specific to my PC - other technicians have bemoaned
Limiting Service Catalogue Visibility for Site Technicians?
It is relatively straightforward to limit the visibility of services in the service catalogue for Requestors. This is driven by a flag on the Service Catalogue service template that says 'show to requestor' with a subsequent filter to specific User Groups. I have several technicians set up (through roles) to see their site (requests) only. This works well for requests and for the trimming of the interface in general (seeing changes, not seeing assets etc.). The problem is that these site specific
incident template
i have an issue with requester template. when user create new incident it shows only the default one. we have created more than one and we tick box "show to requester" but it's shows default.
Upgrading from v9900 to v10000 broke my installation
When upgrading v9900 to v10000 the upgrade is sucessfull but in the log i can see the update delete all v10000 files and v9900 files during the process insteand of just deleting v9900 files? The support of Manage Engine only answer 1 email per day.... So i ask now the community for more support.
Attachment preview not functioning as expected
Guys, On all my browsers i tried: Edge, Edge dev channel, Firefox and Chrome latest versions the attachment preview is not working... I even tried across a few different PC's now... it is not working as intended: i don't get a preview from PDF's, from Word-documents (doc and docx) and Excel on nothing. My personal opinion: this has to work and show a preview, or else i have to do one more click to download the file, whereas before i immediately got a downloaded file, or it immediately opened, depending
Unable to perform SDP Backup
Trying to run the backup batch file on SDP version 10 and getting the following repeats Oct 01, 2019 1:38:36 PM com.adventnet.db.adapter.DBInitializer$ProcessWriter run INFO: waiting for server to start....PANIC: could not open control file "global/pg_control": Permission denied localhost:65432 - no response Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isPgReady INFO: pg_isready returning status :: 2 Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer
issue updating from 10.0 Build 10004 to 10.5 Build 10513 - the file that you have specified is not compatible
Your Version 10.0 Build 10004 Latest Version: 10.5 Build 10513 Was previously at version 9400.1.0.0 and updated to version 10000.0.4.0 - using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm Now attempting to apply ManageEngine_ServiceDesk_Plus_10_5_0_SP-0_13_0.ppm and the message "the file that you have specified is not compatible". In the output of the batch file console window is INVALID NODE:customPatchValidator INVALID NODE:autoCloseDelay Suggestions?
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