Your Version 10.0 Build 10004 Latest Version: 10.5 Build 10513

Was previously at version 9400.1.0.0 and updated to version 10000.0.4.0 - using ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm

Now attempting to apply ManageEngine_ServiceDesk_Plus_10_5_0_SP-0_13_0.ppm and the message "the file that you have specified is not compatible".

In the output of the batch file console window is