One of our technicians has reported receiving email notifications of a "New Request" being created when the actual event was the request being changed to "Closed" status. It leads him to believe it is a new request but it is generated for a requests closure status (which happens with the auto-system closure option)

Some notes, the technician was the one who created the ticket. The Technician was not the requester that was entered he entered somebody else's name. 

Do you know why Service Desk would sent a new request notification for closure of a request?