Unable to perform SDP Backup

Unable to perform SDP Backup

Trying to run the backup batch file on SDP version 10 and getting the following repeats

Oct 01, 2019 1:38:36 PM com.adventnet.db.adapter.DBInitializer$ProcessWriter run
INFO: waiting for server to start....PANIC:  could not open control file "global/pg_control": Permission denied
localhost:65432 - no response
Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer isPgReady
INFO: pg_isready returning status :: 2
Oct 01, 2019 1:38:38 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer getServerStatus
INFO: isServerRunning :: false
Oct 01, 2019 1:38:39 PM com.adventnet.db.adapter.postgres.DefaultPostgresDBInitializer executeCommand
INFO: Command to be executed [C:\ManageEngine\ServiceDesk\bin\..\pgsql\bin\pg_isready.exe, --host, localhost, --port, 65432, --username, postgres]
Oct 01, 2019 1:38:39 PM com.adventnet.db.adapter.DBInitializer$ProcessWriter run
INFO:  stopped waiting
localhost:65432 - no response

Please assist

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