Issue updating to 14205 (apply DB level change - error and uninstall at 60%)
Hello, While attempting to update from version 13.0 Build 13009 to 14205 during the database-level change step, the upgrade process halts and fails at around 60% completion. Could you please help me to sort this issue ? The update log file is attached
Asset Explorer - Client's agent instalation
Hello, we have an Asset Explorer, we would like to configure the work machines and see their detailed information, but it asks us to use UEM in order to see the machines detailed information, but we only have another service, OpManager, which we can't
Install Manage Engine License in Asset Explorer
Hello, we have a 30 days trial for Asset Explorer, we already have the .xml file for the licence, what would we have to do in order to install it. Thanks, regards
Can't upgrade to next version via Service Pack
Hello! My installed version of ME Netflow Analyzer (Debian 11 GNU/Linux) - 12.7.140 I'm trying to update: 1. Stop OpManager service 2. Download SP file from https://www.manageengine.com/network-monitoring/29809517/ManageEngine_OpManager_12_0_SP-8_0_0_2.ppm
REST API Issue
I'm trying to use the CreateUser REST API in ADManager Plus via a URL-based request.
This works fine:
https://adad.mydomain.net:8080/RestAPI/CreateUser?domainName=ad.mydomain.com&AuthToken=MYTOKEN&PRODUCT_NAME=MODULE_NAME&inputFormat=[ { "givenName":
V14910 - Function "Send Mail" in modul "Print Job Sheet (WorkOrder)" idles not being able to send pdf
Hello all, with MSP V14910 we are able to create PDF-Jobsheets (so chromium screenshot with puppeteer is working) but are not able to use the "Send Mail" Function within the JobSheet. Result is a infinite Export PDF ... popup-window Send Mail Function
Can't sort UDF_Filed in request with 14.9.10
Hello, Since we updated from 14.7.50 to 14.9.10, now we are not able to sort Request by UDF field: Before: After: Thank you.
DOES PAM NEED SSL CERTIFICATE FOR LAUNCHING REMOTE DESKTOP CONNECTION
I configured PAM360 and integrated with AD MANAGER PLUS. i couldn't launch remote desktop session.
AD Audit Plus CVE-2025-24813 Tomcat
Hello, I created a ticket for this CVE-2025-24813 vulnerability but it was closed. Is there an ETA for a release of ADAudit Plus that will include the patched tomcat version for this CVE?
Unable to import SSL cert to SDP
Hi, I got a certificate from Let's encrypt but each time I attempt to import it I run into an issue. Is there a step I'm missing?
Issue with Attaching Files to a Ticket
Hello, Last month we rolled out Sensitivity labelling within our environment using M365 purview Information protection. After that we started to notice an issue where by files and document that carry certain sensitivity labels cannot be attached to a
False notification Capitronbank
Hello, We are receiving a lot of false notifications. And we checked it's false or true. Receiving many critical notification but if i ping it's working just fine. I tried some configuration on web interface. But it is not working. I attached some picture
Creating a package for MAC to install PowerShell V7.5.1
Dear Team, Kindly help to Create a package for MAC to install PowerShell V7.5.1 by enabling AUTO-UPDATE and Set DISABLE_TELEMERY flag during installation. Thanks
Agent Missing After Windows Upgrade
Computers agents are missing after we upgraded windows. I ran the typical Windows upgrade on v.11 and when I came into work its agent is now missing.
Distribution server IP address
In the process of configuring the Distribution server we encountered the following problem: Our Distribution server has two IP addresses, an external IP address on the Internet and an internal IP address on the local network. We want to use only the external
Can't login to portal via AD account
Hello. From yesterday I have a issue with our instance of SDP. We have two technician which are using AD account, and from yesterday I can't login. Wrong User name or password. our version is quite old 11,2 but is enough for us. We converted local build
Exception occurred while enumerating Organizational Units
Hello, I have a problem listing Organizational Units in my AD. Prompt: "Exception occurred while enumerating Organizational Units" Newest build of ServiceDesk Plus 14970 is installed. AD Account password re-checked and retyped. Delta Sync and Full Sync
ODBC connection
Hi We always used an ODBC connection to extract the data from the postgres database of Servicedesk for a data warehouse that we use to do some powerBI report. After on of the latest update of servicedesk the connection doesn't work anymore is there something
Agent Can't Upgrade and Show "Unable to download agent binaries" Error
Agent Can't Upgrade and Show "Unable to download agent binaries" Error Recently, I updated the system to build 11.4.2500.32. However, I noticed that some agents did not upgrade automatically and displayed an error indicating they were unable to download
Title: Autofill Extension Issue After Upgrade to 7400 – All Passwords Shown Instead of Autofill
Hi everyone, After upgrading PAM360 from version 7000 to 7400, I'm facing an issue with the browser extension's autofill functionality. Before the upgrade, the extension correctly autofilled the credentials for each configured resource. But now, when
Cannot Update
Good morning, I am having a problem updating the Manage Engine Service Desk program. The currently installed version is 14820, trying to install 14840 the error in the attachment continues to appear. How can I proceed? Thanks a lot in advance.
Home Page (My Task)
In the Home Page Task still shows task (despite its canceled status).
Tabs Switched
The summary and patches tabs are switched on Endpoint Central version 11.4.2516.08. How can I switch them back?
Mailflow Issue
Hi guys, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand. However, we have no issues with replying to tickets which sends emails via SDP On-Demand to the end users mailbox. Is there an on-going
Emails have stopped being processed
No emails are being processed into cloud
IP Restriction to 0.0.0.0
Hello everyone, I unexpecly have enter 0.0.0.0 as the only allowed ip address in PAM360, and now I can't access the product, could you tell me where I can find the IP restriction file from the installation folder to change the 0.0.0.0 value to my ip address?
After 2 factor redirect it send me to server name and not FQDN
Hi, i have modificed the certificate for a local wildcard ... *.contoso.com i enter to the server as https://pmp.contoso.com:7272 and the certificate is OK When i authenticate and use 2fa (Duo) it send a websdk request, and after that returns to the platform
Best practice allowing certain YT-links
We have a list of YouTube-links we'd like to allow on certain computers and has put them in a webfilter-policy as allowed while at the same time block any possibility to view others YT-videos besides the links we choose. The problem is that by putting
Scheduled Reports page not loading
Hello, Scheduled Reports page not loading. We have seen it in previous versions, and today we updated to 14.9.40, and the issue is the same.
Service Desk Crashed
Service desk crashed right after installing the updates from Microsoft for April. When I restart the service, it stops within ten seconds. I have rebooted the server and nothing changed. The following was requested in an email from support: The database
Custom Scripts are run by Owner of Integration key not by the Integration key
Whenever a Custom Trigger with a script is run the History is updated with the Owner instead of using the name of the Integration Key. In our case that means that the same Technician seems to be in almost every request updating it. We'd like for the Integration
Mail Fetch
Anyone else currently experiencing mail fetch issues? The system doing everything with email except for the fetching and it only just started a few hours ago. Email account has been verified to be working correctly through 365 and support is acting like
SHA256
Hi, In a previous ticket, I had to reinstall my test environment from scratch because it was corrupted during an upgrade. However, during the reinstallation, I lost all database settings as it's from scratch. But we need to configure SHA256 password synchronization
Email Commands - One Additional Field Not Populating
I'm doing some testing of using email commands with additional fields. I have an incident template with a fair number of custom fields on it, and most of the fields are working fine. This includes a mix of text, date, and select fields. However, I have
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Currently on 14600 trying to upgrade to 14840 but it is not going through.
SDP Premises Not Working
Hello, We Are Installed SDP In our systems and after succesfull installation i got an icon on desktop " ManageEngine ServiceDesk " and try to open but its not working but while on sucessfull installation checkbox "launch application" the software stuck
First Response Calculation for Reassigned Tickets
Hello There, We would like to address a concern regarding the calculation of the first response time for tickets that are reassigned between groups with different coverage windows. Currently, when a ticket is reassigned to a group with a different coverage
Mobile devices can't enrol after upgrading to latest 11.4.2500.28 version
Hi all Does anyone else have this issue? When enrolling ABM managed iOS devices, the remote management page just times out as it seems it can't reach our Endpoint Central (via the secure gateway) anymore. I noticed this started after we upgraded our product
Bulk updates to assets discovered via EndPoint Central UEM/SDP Cloud agent
We have successfully deployed the EPC agent and are pulling accurate inventory/assets. Is there a way to "bulk update" like assets (computers) with pricing information and other similar details? We want to include details like warranty details, purchase
Users cannot open their mailox after I have installed ADsspOWAIISModule
Hello, As part of our testing environment, I installed the ADsspOWAIISModule on an Exchange 2016 server to evaluate the implementation of multi-factor authentication (MFA). Since the installation, users have been unable to access their mailboxes. An error
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