Client reports daily the same uninstalled applications
Hello I have an issue on a single client where, after every restart, the same 7 applications are reported as uninstalled. These applications are uninstalled since several weeks. This behavior has been occurring for several weeks. I have already uninstalled
"Report an Issue" button no longer opens Incident Template catalog
A few users have reported that when selecting the "Report an Issue" button from the home page it now opens up the same specific template instead of the catalog of incident templates. The template that is opening isn't even the default. We are using the
iPhone assigned with MDM profile but no contact
Hi, an iPhone was prepared with apple configurator and was already successfully managed. But within the last days (due to a recovery via icloud) the device didn't contact the mdm anymore (no contact since may 25th). Looking at the iphone the mdm profile
[SD-84669] Focus of window gets lost due to auto save
Hello When we for example write a long reply to a message, the system does an auto save of what we are writing after some time. Every time this happens, the focus of the window gets lost and without clicking again on the window, we can not continue writing.
Department is set to General for all new users
Department is set to General for all new users Noticed this today, for all new users. Department is showing correctly in Zoho Directory, and the mapping for Department is correct, no changes since we implemented the system.
New Request Timer Action Not Working...
We have over 1500 tickets in our system, with about 200 of them sitting in an "awaiting a reply" custom status. We've made a process change and decided to close tickets in the "awaiting a reply" status for longer than 10 business days. This works for
problem with Purchase Order
When I write the price of the item in the purchase order, the value is rounded after two numbers after the comma. For example, when writing the price 5.001, it is written as 5 only, or when writing the price 5.006, it becomes 5.01. I want to cancel this
Issue Creating Account via REST API - "Value not provided" Error 400
Dears, I am encountering an issue while attempting to create a new account in our ServiceDesk Plus MSP instance using the REST API. I am making an HTTP POST request to the /api/v3/accounts endpoint via Postman. Authentication via the authtoken header
Issue Adding Firefox Extensions with “@” in ID to Whitelist Policy
Hello, I'm currently configuring a whitelist policy for Firefox extensions in Browser Security Plus. While trying to add certain accessibility testing extensions such as: axe DevTools (ID: axe-devtools-browser@deque.com) WCAG Contrast Checker (ID: wcagcontrastchecker@firefox-extension)
Power BI ERROR: character with byte sequence 0xe2 0x80 0x8b in encoding "UTF8" has no equivalent in encoding "WIN1252";
Executing a query from SDP in Power BI results in the error: ERROR: character with byte sequence 0xe2 0x80 0x8b in encoding "UTF8" has no equivalent in encoding "WIN1252"; It is the FullDescription column in the WorkOrderToDescription table. I saw in
(Admin) Alarm from the Applications Manager
Dear team, Currently we're having new issue is " Connection refused. The Managed Server dcemsprobe06.canadiabank.com_9090 may be down. " Please kindly support us to fix as soon as possible. Thank you,
Error - no more patchscanning of linux clients
Hello dear support team, From yesterday to today, without an update or anything similar, I'm no longer able to scan a Linux client. The patch scan fails. Restarting or shutting down works, so the agent can communicate. Everything works as usual on Windows
Using API to create requests
I'm using a PS script to try and create an incident request in our SDPlusOnDemand Cloud site. I keep getting a 400 (BAD REQUEST) and can't seem to find the issue. I generate an error log that says { "Error": { "ErrorMessage": "The remote server returned
Error upgrade from 14960 to 14970
Hi everyone, I have error when upgrade to the last patch version 14970. What can I do? Thank you.
Unable to start servicedesk after patching
Hi, I had service desk plus onpremise, v13.0, and wanted to upgrade to the last version. Unfortunately during patching something goes wrong, and now won't start and give this errorr message. Error code 10005 Previous patch not applied properly,hence contact
Unable to connect to mail server. Check configurations and try again.
Scan Failed
unable to Scan Assets
Capitronbank ntp issue
Our clock is not matching our country’s clock. We tried to fix our ntp but not working.
Convert Postgres SQL to ServiceDesk Query format
I have written the query below and am trying to add as a query report in ServiceDesk Plus. SD does not like to syntax. Can anyone offer help in converting the syntax: SELECT wssys.loggeduser, wssys.WORKSTATIONNAME as Workstation, wshdd.MODELNUMBER as
Agentless scan in Asset Explorer don't work
Hi All. When running the script ae_scan.vbs, the command line says that "successfully scanned the system data, Find this machine details in AssetExplorer server", but the scanned asset does not appear in Asset Explorer.
What should be entered in accountName="ACCOUNT_NAME"
Bootable Media unable to unmount wim
Currently, I am testing the OS Deployer feature. However, when I reach the step of creating bootable media, I always encounter the error: 'Unable to unmount WIM file in the server path. Try again after some time or try using another WinPE tool.' I have
Deployment template - Bulk modify
Hello! When I try to modify more than 1 template at a time I get the error "no credential specified" What credentials are these and where can they be set?
Cloud UI menu Labels distorted in Edge
Using latest edge/ windows 11 updated. Endpoint central cloud menu items are showing incorrect. i just wondering if anyone else experiencing this in edge? the menu labels are correct in Chrome and Firefox for instance, the left side Navigation bar under
Web console no access after renew certificate under Mozilla Firefox
Hello everyone, I'm currently having a problem with web access after creating a new self-signed certificate for the Patch Manager Plus web frontend. To renew the expired certificate, I need to restart the service or server. I've done this. Now I can no
Google Workspace Settings
After updating to 8010 Google Workspace settings have disappeared and I'm unable to reenter what was tested and working in 8002 prior to the update. Has anyone else experienced this? If so, is there a solution? Thanks
Failed upgrade from 13000 to 14205
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
Managed Computers report is empty
Hi, Team, I am testing EC on a trial period with a customer of mine. After agent installation on 469 workstations and servers and having them listed on Managed Computers, when trying to export to PDF, CSV, or XLSX file, instead of getting the computer's
Installation Failed - The system cannot find the file specified.
Trying to perform software deployments and the configurations fails on some machines, not all, with an error that says, "Installation Failed - The system cannot find the file specified." I've looked through the logs of the client machine but I'm unable
Capitronbank sms gateway issue
Hello, We have issue for sms gateway on OpManager. I'm attaching instruction file in this problem. Thank you
IAM0019
Hello, I'm using the services provided by ManageEngine Endpoint Central. I have a requirement to find out which software is installed on which computer. To achieve this, I'm linking multiple services together. However, when I make too many requests, I
SDMSP iphone app updated, won't connect "provide a correct server".
Subject says it all, last night my iPhone app updated and now it won't connect. I've confirmed this with another user who also updated and now can't connect. It asks for the URL to our SDMSP site, but fails with the above error.
Unable to backup to Google Drive
I tried setting up the Galaxy Tablet to back up to Google Drive. I went to Google Drive > Settings > Backup and reset > checked 'Other device data' > Confirm. However, on the Backup status screen, it shows: Other device data Couldn't turn on backup. Try
Within MSP 14910 export of Reports as PDF idles with Window Export Configuration Checker
Hello, we upgraded from 14610 -> 14840 -> 14910 recently (linux) and discovered issue with exporting Reports/Job sheets/... as PDF. Reports including statistical graphics won't be exported as pdfs, whereas reports including tables will. Our Testsystem
Operating System Loader has no signature. Incompatybile with Secureboot. All bootable devices failed Secure Boot verification
Our os-deployer has not been working for several weeks. During the installation form pxe we have message like in topic that Operating System Loader has no signature. Incompatible with SecureBoot. I tried already create new PXE media, but without success.
How to Split MBOX into Separate Files?
Users often struggle with large MBOX files as it is difficult to maintain and transfer. Nowadays, users prefer to split large MBOX files into small separate files. There are various methods to split MBOX files into smaller files. So, in this article,
Change tasks - how to close open tasks when a change has already been completed
we are on the following version of service desk plus: 14.5 Build 1450 When we raise a change and have tasks created in each stage, what i have discovered is that if we have 5 tasks and we close 4 of them and then the change is closed, we cannot go back
Unable to ticket generate
We was @ithelpdesk email id password has changed hence unable to generate manage engine helpdesk ticket kindly resolve at the earliest
Permission to push Windows agent
When trying to install the Windows agent from the agents screen it's failing every time. I have a service account configured in ELA and on each server the use is a member of DCOM and Event Reader local groups and has the correct cimV2 namespace permissions.
Add Request API problem
Hi, i'm trying to create "tickets" using the add request module https://www.manageengine.com/products/service-desk/sdpod-v3-api/requests/request.html#add-request When i execute my script using this payload payload = { "input_data":{ "request":
Endpoint Central RemCom.exe cancelled by AV
Hi, I have installed Endpoint Central in a server with Sophos Antivirus that deleted the file RemCom.exe How can I restore this file? Thank you
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