Remote connections through PAM360
Hello all, did anyone launched remote connections(RDP connections) from PAM360? when i tried to launch remote connections from pam i can see a new window popping and closing within a second even though i can see this page.
Failed to download office patch meta json with error code : 404
Hi, I have a problem distributing Microsoft Office 365 patches on Workstations. we get the below error Failed to download office patch meta json with error code : 404 Patches can be downloaded but when i press install i get the above error. And as per
OSD replication to remote office stuck on "Yet to start image replication"
Hi, I am having issues when replicating images to a particular remote office. In the example, I have 2 remote offices, I have a W10 image and a W11 image both captured and stored in the local office image repository. When replicating either of these images
Computer name in scheduled reports are allways masked
Hi, we're currently evaluating BSP and noticed that the computer name in scheduled reports are allways masked even if the export settings are set to "retain personal information".
Error in activing set-device-owner
Dears, Good I want to set ME MDM device owner and active on my Mobile for using Kiosk. This error appear: E:\makedeviceowner\makedeviceowner>adb install -r MDMAndroidAgent.apk Performing Streamed Install Success E:\makedeviceowner\makedeviceowner>adb
Endpoint Central Control causing drive errors
Latest published Endpoint Central Command computers with the UEMS_Agent installed are all reporting this error- File System Filter 'FACEDrv' (Version 10.0, 2025-03-19T13:56:10.000000000Z) failed to attach to volume '\Device\Harddisk0\DR0'. The filter
Add smart phones - Asset Explorer
Hello, We want to add Smart Phones to Asset Explorer. Is there any way to do it without it being done manually? And for it to get information from the device? Thanks, regards.
Issue Starting Services.
Dear Team, Greetings! Hope this message finds you well! We are currently using the on-premises version of ServiceDesk Plus (Build 14790). We’ve encountered an issue where the ServiceDesk portal services are not starting via the shortcut. At the moment,
Relpy to clarifications
Dear ServiceDesk Support Team, I hope this email finds you well. I am writing to report significant usability problems in the order of clarification replies on the servicedesk Plus platform. The feature that allows requesters to respond to an approver's
Disable default request for Technician
Hi, Please help us to disable the default request en servicedesk Plus, we managed to disable this feature for requesters but now we need to disable it for technician too exept administrator Regards
Problem with Missing object
Greetings Dear Community, I have two problems that I am dealing with, any help would be greatly appreciated! 1.I am currently facing an issue in ERP which is related to Database Copy status. I am getting a warning status that states: " The Operation Couldn't
Remote application installation and automatic application installation on Mac computers with Endpoint Central
I would like to request support for deploying applications to existing macOS devices in Endpoint Central, as well as for setting up automatic application installation for new macOS...
Cannot able to Upload Attachment through Postman PUT REST API's
Dear All, We've upgraded our build to "14980" and we've noticed that PUT REST API's to upload the attachment doesn't work anymore through Postman. Regards, Wajahath Farooq
Unable to install agent on client and connect it.
First, The Agent machine Admin$\temp is not accessible from server installed machine with the given domain credentials. In case of that, set file as share to local admin and domain permission but still did not work. Second, I tried to turn off all firewall
Services desk upgrade failed!
Been using Service desk for a few years we also pay for Endpoint manager but use the free service desk. Not very happy not able to raise a ticket! Anyway the upgrade process has broken my service desk. "Problem occurred during previous patch installation
System Manager Tools won't
Hi there, I've installed Remote Access Plus On Premises Free Edition, currently in trial period, and I can't use most of system manager tools, it keeps getting loaded and after some time a message says that the agent was disconnected. Tools that don't
[API Issue] Technician field remains "null" after assignment
Hi Zoho Support / Community, I'm currently building automation for ticket assignment in ServiceDesk Plus Cloud (API v3). While the assignment API returns a successful response (status_code: 2000), the technician field in the response remains null. Here’s
upgrade to 14970 fails during readiness pre-cheeck
Updating free version from 14840 to 14970, prior updates to get to 14840 worked fine. Using SQL 2019, running on Windows Server 2019, fully patched, rebooted. 14840 runs fine, am able to login. When selecting the ManageEngine_ServiceDesk_Plus_14970_SP-0.ppm
Post deployment forced reboot without notification/prompting
When creating a deployment policy for patching, we are able to force reboot pre-deployment without notification to the user. However, I am not seeing the same option for post-deployment reboot. Please advise. We do not want users being prompted of this,
Mailbox is not accessible : "Unknown error occurred.". In the meantime, mails will not be fetched in the mail fetching schedule.
Hello, Our ServiceDesk Plus was working correctly until Friday morning. It then claimed that the Mailbox Authentication was incorrect. I resolved this, but an hour or so later, the system stopped again with the error message:Mailbox is not accessible
KB5060842 failing with "The system cannot find the file specified"
On all my clients Patch ID 41542 2025-06 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5060842) fails with the error: "The system cannot find the file specified" The Setup event log says: Windows update could not be installed
Update Vulnerability DB Failure after applying v11_4_0_SP-2500_36
Over the weekend I applied patch ManageEngine_Endpoint_Central_11_4_0_SP-2500_36.ppm. The update claimed to complete successfully, but this morning I'm receiving an error when trying to update the vulnerabilities database. I searched for this issue in
Reinstalled OS Deployer But Old Hotfix Info In Update Manager?
Has anyone had this issue before? I was having issues with OS Deployer so I uninstalled it and reinstalled it. Well the version I installed was 1.3.2513.1. If I go to the update manager though, it says that 1.3.2519.1 was already installed. I can't uninstall
Shared iPad and Extensible SSO
Trying to setup a profile to apply to shared iPads, it only contains 1 item, the Extensible SSO. But when I go to Device Management>Profiles>Profile>Associated Devices it says: This profile is not applicable for Shared iPads. Learn more Which links to
Error Code MFA-041
Hi, Every once in a while we get a users complaining they can't login to their Windows device getting error code MFA-041, typically this is when they are working remotley and not connected to our VPN. I'm able to gte round this by issuing an uninstall
Error in OS Upgrade using Zero-Touch
Hello everyone, we are currently working on the following task: Initial State: >150 Windows 10 productive computers Endpoint Central Agent installed Part of Active Directory Target State: Re-Imaged with Windows 11 Endpoint Central Agent installed Re-Joined
Updating to Service Pack 14980 - Space error
I have SD Plus on-prem installed on Win2022. Tried to install Service Pack 14980 today. It advised there wasn't enough disk space (there was 2gb free). Its a virtual server so I added 4gb. Got the same error. When up to 10gb free. Still get the same error.
Password Policies Dont Work
Hello, ADMIN > Password Policy.......... If I create a new password Policy and set it as default, PMP is still accepting anything I put into the PW field when I manually create new accounts under a new resource. For example I can put 20 character min
Opmanager - problems when visualizing monitoring graph
Hello, We are trying to visualize the monitoring graph of some machines, but the issue we're having is it won't show the graph unless we do a manual check on it. This is before we do it manually. And this is after. I will be attaching the log files in
Unable to monitor VPN at Fortigate VM64
Dear all, I am currently working on integrating FortiGate VM64 monitoring within OpManager Plus. I have successfully added the FortiGate device and applied the default device template that I found within OpManager site(https://www.manageengine.com/network-monitoring/device-discovery/fortinet-fgtvm64-performance-monitoring.html).
DLP
DLP affects not only browsers, but also applications that use certificates, such as Skype for Business Client, Checkpoint Endpoint Security (VPN client). When File Upload "Allow within trusted domains" is activated, it's unable to connect to the servers.
Ubuntu Server Installation
I am installing the free version for SDP evaluation it in a virtual machine with UBUNTU SERVER 22.04.4 LTS and following the sequence of most of the tutorials, there was no detail of the installation but when I run a script to run the ServiceDesk Plus
Servicedesk not fetching email even sync
Dear Servicedesk team, Hi team, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand.
Can't update device category
Hello. We can't change device category, it's still present as unknown. Device is assigned to template, where category is choosen. How we can quickly change device categories? It's problematic to click it one-by-one for 140 devices
Occasional RESTful API calls to Create User failing but not generating a log in Audit Report
I need help with an issue with the ADManager Plus Management API. Specifically, the create user endpoint: Create AD user using API | ManageEngine ADManager Plus Ultimately the primary issue is our IS department would rather make allegations than present
Service Down
Manage engine SDP Cloud is going down off and on all morning. It's currently down and the website won't even load. I am getting ERR_CONNECTION_CLOSED in the browser.
Top page takes a very long time to display
Since around 14:00 on 6/6 JST, screen response on SDP Cloud has been very slow. It takes tens of seconds to several minutes to display the screen. In particular, the first time the top page (...../HomePage.do) is displayed, it takes a long time. After
Import alllog from file NFS
Dear Support Team! I configure a shared file containing all the logs of other servers and now how to import all these logs into the files I formatted u01.log, u02.log, u03.log I want to choose *.log, so that later when I configure a new server it will
Issue updating to 14205 (apply DB level change - error and uninstall at 60%)
Hello, While attempting to update from version 13.0 Build 13009 to 14205 during the database-level change step, the upgrade process halts and fails at around 60% completion. Could you please help me to sort this issue ? The update log file is attached
Asset Explorer - Client's agent instalation
Hello, we have an Asset Explorer, we would like to configure the work machines and see their detailed information, but it asks us to use UEM in order to see the machines detailed information, but we only have another service, OpManager, which we can't
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