Users can often not log in - username or password invalid
For about 2-3 weeks now it's increasingly difficult to log in to SDP. Even though a correct username and password was entered, the logon-screen tells the user that the username or password are incorrect. This applies at least for several normal users,
OSDeployment breaks whenever the distribution server is updated.
Every time the distribution server agent is updated, PXE deployment breaks. When I press 'update' on the PXE media, it fails and suggests that the PXE components need to be reinstalled etc. This was not the case, as EC techs were able to resolve this
Endpoint Central Server Service keeps Starting
Hello, as the title says, the Endpoint Central Server Service keeps Starting and the console works really slow and then suddently stops. I tryed to update to the lastest version (11_SP_2) but the problem remains. we need help asap best regards Daniele
API and scipt
We want to automate the task creation for respective tickets, but the API is preventing us from doing so with a script. Now, we are attempting to do it in PHP, but it's giving us an error with the input data. The only time we succeeded to enter data,
Java.exe Hight CPU usage
Hi ALL I detected hight CPU usage by Java.exe ( Zulu Platform x64 Architecture) at latest several days Version:7.2.0 Build:7201 Anybody have similar situation ??
Enrollment Pending
Hi there, I have an issue when try to Enroll devices by email messages, the enrollment still pending and no email received to complete the process, but the Test Mail for MDM SMTP Configuration email has been received successfully ! any idea?
OAuth Authentication (EWS)
Hello, I was wondering if anyone could help me regarding OAuth Authentication in Service Desk Plus, we have spent the entire day trying to fix the errors that we are getting, I also tried your "troubleshoot" guide, and your instructions and the video
Change Submission in stage 1 - cant move on until Subcategory is selected
HI, When we submit a change and it is in stage 1 - We cant move onto Stage 2 until Subcategory is selected, however Subcategory is not a mandatory field for us. Any ideas?
Why are change comms not going out?
We have created a change workflow, so that when a change is submitted and is in the Requested status. An email should go out to the requestor. However this doesnt happen any ideas? All other Automation Notification rules for Change is turned off.
Attachment failed
Hi ALL. SDP 14304 We have File attachment filtering with exclude: adp,apk,bat,cab,chm,cmd,com,dll,dmg,exe,iso,jar,js,msi,msp,mst,vb,vbs When i try add .sql file to task I have error: Attachment failed How i can fix it ? select * from attachmentconfi
Forced Enrollment GPO takes two logins to apply
Upon adding the GPO to the domain using the instructions in the link below, the users are not being prompted until their second login. What is the reason for that? https://password.owlautocs.com/help/admin-guide/Configuration/Admin-Tools/Enrollment-
Problem edit Technicians Internal Error
HI, when i try to edit a technician on SDP i get Internal Error. The error appears to me only on a technician on any modification. Version : 14.3 Build 14303 DB: PGSQL
problem to Add Request via - /api/v3/requests
I have problem to Add Request via /api/v3/requests all time getting response { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "requester", "type": "failed" } ], "status": "failed" } } p.s i can update req. with
after upgrading service desk plus to 14.2
after upgrading service desk plus to 14.2 technician page appears without any features (setting , asset , change )
[SD-107351,SD-107303] Issue After update to 14.1 Build 14102
Hi, After upgrade, we noted different issue: Notification Bell doesn't works When a tech reply to requester, the system notify to tech this reply, (doesnt work intelligent notification)
Problem renaming data directory
URGENT, We need to restore password manager pro from the backup .ezip file on a newly created server due to a server crash of the prod server and we are unable to do so due to this error, R0DD03: Problem renaming data directory. also the directory :\PMP\pgsql
Task View reverts to All Tasks after opening a Task
This is about the Tasks tab in a Request. I change the Task View to My Pending Tasks. Then I click on a Task to open it. Then I click on the Go Back button to return to the list of Tasks. Now the View has reverted to All Tasks. It should retain the setting
Query Report Computer in Custom Group
I want to export a report of which groups the computers currently belong to. Please help me. Detail Report: - RO - Full HostName - IP Address - Group Name - Group Type - Group Catagory Thank's
Subgroup option is not avalible
Hello I have two Password Manager Pro instances. One old (kept just for backup) version 9.3.0. The other one is newest (i believe) version 12.3.0 And my issue is that on the old one I can create Subgroups, but on the newest one this option is missing
Problème export logs
Bonjour, Nous avons effectué hier (08/06/2023) un export des logs sur "EventLog Analyzer > Firewall VPN user Connected" mais les résultats nous apparaissent vides et aucune donnée ne nous est parvenue. Nous avons ensuite vérifié les bases enregistrées
In purchase order , seller e-mail is not filled in
Hello, When i want to put out a purchase order ,the seller e-mail isn`t populated anymore. What could be the cause for this ? Running latest build: 14303
Changes - not moving from stage when approved
Changes - not moving from stage when approved. this started when moved to the latest version 14.3 Build 14303 we find that only when a Technician with SDAdmin role hit the approve Change move to the next stage, but the Changes Tecnicians dont have this
/n in SMS text
On Custome trigger I create a notification base on SMS but it sent SMS, in SMS text I see "/n" how I can Remove /n?
Technicians can't add WorkLog
Hi ALL. After update to 14300 we detected several issues of SDP. First is: Technicians cant add WorkLog Field OWNER is empty and can't be selected ( But if I added this Technician to SDAdmin issue fixed.
ServiceDesk Plus 14302 issues
Several issues since upgrading a test instance from 14104 (current production version) and then to 14300 and 14302: -On starting the test instance, the servicedesk-plus.log under /var/log grows out of control to 150 gb plus in less than an hour, eventually
Problem logging into PMP
Hello, my scenario is: For some reason the admin user of my PMP does not let me login to the console, so I opened a ticket with Manageengine support and they provided me with some .bat files to reset the password via pmp_key.key. These files did let me
Revoke Administration' Password not working on devices not in contact with the central server
Hello, Unfortunately my company did not renew the licenses for another year and we have almost 200 Android Devices enrolled in MDM. The central server is down and we cannot issue a company Wipe. I tried with the Revoke Administration' Password from the
Scanning workstation
When scanning, the workstation is transferred to the list of servers. How can I get my computer on the workstation list? version 11.1 Build 11100
Automated close problem
Hi! Automated close option is selected, however it doesn't work. please, I need help. Does anyone in the community have a solution? Thank you.
SDP On Prem v13009 - Restore backup failed - Cannot open backup device
I am trying to create a test server and I am at the step of restoring the database. When I run the restoreData.bat, I receive the following error: Operating system error 2(The system cannot find the file specified.). I've verified both my servers are
This site is not secure - Logon screen only
Hi, I recently installed AD Self Service and it works just fine with HTTP. So, I tried to enable HTTPS and I generate a CSR through AD360 and issued a certificate through my local CA ( ADCS ) and uploaded the certificate, seems to work just fine. whenever
SDOD is not updating tickets, saving changes
When working with an Incident, to convert to a Service Template, the system is not saving the data, nor returning to the main page of the ticket after it is saved.
WMI Access Denied
Hello everyone, We are currently experiencing the "Access Denied" error on OpManager and OpManager Plus. Despite our best efforts, we have exhausted all available resources and have been unable to resolve it. Since the solution is deployed in a client
Database size issue due to broken HA not fixed after removing HA configuration
We recently had to engage support because our HA deployment of PMP was broken and had been probably since deployment of the servers. The status page for HA showed an ever increasing number under the pending replication count and what triggered us to the
Specific Vendors Website Not Responding - Unable to Download Binary File
I see a few 3rd party apps patching fail with this error. Is there a resolution? Should I attempt to update manually?
custompatchvalidator entry is missing
When upgrading from 12.0 Build 12000 to the next version I am using pack ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_0_windows.ppm and have also tried ManageEngine_SupportCenter_Plus_14_0_0_SP-0_0_1.ppm receive the Error: custompatchvalidator entry
Blocked USB Storage report is blank
Hi, I have used Endpoint Central to block USB storage devices on a group of computers. I have confirmed that it worked and when I ran the USB policy report, I could see all the computers to which I had applied the block. When I now run the report to see
Automated User Creation
Hello! Since update 7185 (also in 7186 this does not work) our automations that create users from CSV files do not work anymore. The error message is as follows: "Some of the values specified for account expires are invalid". Before the update to 7185,
incorrect time at work.
BD: Postgres Version: 14200 Does the new version solve all the work log problems? The technicians are reporting to me that they have problems assigning the time in the worklog, it is not taking the hours in the records, only in the total time. When I
when scanning, _old is added to the PC name
Why is _old added to the PC name when scanning? If this is a duplicate, then why is the same name not searched for, but without the _old suffix? I am attaching screenshots.
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