Send Notification Autocomplete with Comma in display name
Noticed when searching for a recipient in the to/CC fields in a send notification window that when searching for a name with a comma in it, as soon as the comma is typed, the form clears and resets your search. For example, the user may be setup as Smith,
"This layout is missing "User creation method", which is a must-have! Please include it!"
Hi All, one of my team members getting this error, while trying to create a new user account: This layout is missing "User creation method", which is a must-have! Please include it! Other team members with same license and same access permissions are
Attention Required for Password Manager Pro Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of Password Manager Pro builds prior to version 12000. This issue stems from certificate expiration problems for users beyond build 12000. The Start-Up error
Attention Required for PAM360 Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of PAM360 builds prior to version 5400. This issue stems from certificate expiration problems for users beyond build 5400. The Start-Up error indicates the
default postgres password for servicedesk 11.1 Build 11116
Hi there, I can't connect to postgres using default user&pass. I tried : postgres/postgres postgres/sdp@123 psql.exe -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1 What is the current password? i wanted to create a link with PowerBI
Upgrade Failed
Hi, I am trying to upgrade the system from 11027 to 14000, but there is error. Error Message : Problem occurred during previous patch installation / uninstallation and has not benn reverted to actual state. Hence, the setup becomes inconsistent. Please
Inventory via API
Trying to pull Inventory list via API - But I am only getting 25 devices - Tried - page=1&pagelimit=10 No matter what pagelimit value I put 10 or 100 it gives me 25 devices. Any suggestion on what the parameter should be if not pagelimit ?
Unable to uninstall
Had tried to deploy a remote agent (which it said it install successfully) but it was not working correctly. Tried to uninstall from Programs and Features and it doesn't show up there. If I try to uninstall using the same MSI, it says that there is a
Can't add MSSQL Monitor
Hello, I cannot add MSSQL Monitor to my blank VM WMI is working properly I installed a fresh instance of MSSQL there user = local user[admin] with assigned permissions in OpManager [which work because WMI works] When trying to add a Monitor, an error
License Errors and HTTP Error 500
We’re an IT company that’s recently onboarded a customer using ServiceDesk Plus, and unfortunately their server running it ran out of disk space. We’ve rectified the disk space issues now, however it seemed to cause license and database issues. It looks
Error ::/opt/ManageEngine/OpManager/jre/lib/amd64/libawt_xawt.so: libXtst.so.6: cannot open shared object file: No such file or di
Hi Team Im trying to run Netflow Analyzer after the installation I go to the next path: /etc/ManageEngine/Opmanager/bin And when i run the script ./run.sh show the next problem: Starting Server from location: /opt/ManageEngine/OpManager jvm 1 | Error
Basic Mailbox data not pulling
Getting the following error: key is MailboxPermissionGatheringError values = {ERROR_SEVERITY : SERVERERROR_CODE : 8007203aMODULE_NAME: GetMailPermissionAPI_NAME:MailboxPermissionChange},
Agent occupying too much space
Greetings, One of my customers has an issue with his agents. They are occupying too much space, and has asked me if it's possible to move it to another disk so it doesn't saturate disk C:. The agent is currently 36GB. Is it normal? Thank you
Import/Syncronize Azure users
Hi, Team, My customer has his users on an Azure Group. I've configured that group in Azure on Zoho Enterprise Applications, which has 157 users. After that, I set the integration with Microsoft Azure and the Azure AD Sync. I kept the default field mapping
PXE Boot Issues
When I start a deployment task and reboot the target machine, PXE boot will not start for me. It will just load the startup menu after 30 seconds or so. I have added options 66 / 67 to our DHCP server (Palo Alto Firewall). I am able to capture an image
Exclude LocalAdmin acct from 2fa
The local admin acct needs to be excluded from the 2FA requirement for operational reasons. We utilize that acct as a breakglass acct so it's not really feasible to have a single engineer with the key.
Can't change alarms that are misconfigured on opmanager
Android Profile - Missing "Sync Mails From" Option
We seem to be missing the "Sync Mails From" option in Android profile configuration for Exchange ActiveSync, shown near the bottom of the table here: https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_exchange_activesync.html
ServiceDesk Plus Log in Error due to Timezone
Hi, Some users of our servicedesk are encountering problems while logging into the system. Issue identified is timezone conflict, upon checking the timezone on the device it's the same as the one on the system, even changing it does nothing. As you can
After upgrading from 14700 to 14720, the Service Desk does not work.
Good afternoon! After upgrading from 14700 to 14720, the Service Desk does not work. run.bat works without errors
Morning Slowness
Anyone else seeing absurd levels of slowness in the morning? We've seen it off and on for a few weeks, but this morning it was so bad the site was completely inaccessible for 15 minutes. It is up now, but moving painfully slow. It takes several minutes
Any issue with SDP CLoud. Unable to access
Hi Team We are getting below error
I c'ant change alerms that are misconfigured
I want to change the configuration of these alarms but I can't find where to do it, can you please help me?
I can't Migrate MSQL To PSQL
Hello while I want to transfer database from mysql to postgre it gives me the error that database is not empty and use a new database and how can i create a new database for postgre with use migrateDB.bat script command use? Thanks.
Enable Two-Factor Authentication for Admin Configurations
We got an issue when we Enable Two-Factor Authentication for Admin configurations only but normal user also require verification code to log in to the application. ServiceDesk Plus: 14.7 Build 14710
Unknown Error. Code : -2146498299
Hi team, I have been receiving this error code "Unknown Error. Code : -2146498299" after the Windows cumulative update (patch id - 38194) got failed in deployment. Need help on resolving this?
Error install Service Pack
I am trying to install service pack 7_2_0_SP-6_0_0 we are currently running 7.2.0, Build 7212. Whenever I do the update I get the error message "Please start the product, then stop it, and then apply the service pack" I have done this several times but
iOS push certificate expired?
Hello! Two of our clients have a problem with the MFA-Authorization since a few days. Both are using the app on iOS. On both sites we have build 6119 installed. In the logs I have found the following error: [15:09:09:475]|[02-13-2022]|[ADSLogger]|[INFO]|[105]:
ServiceDesk Plus Cloud service interruption?
Is there an outage with ServiceDesk Plus Cloud at the moment? Site will not load. An "Our service is temporarily unavailable" message popped up once, but overall the site is just partially loading. I don't see anything in the Manageengine status pag
Critical : Error while invoking backup
Hi , out of sudden , the backup is failed with error msg below. Anyone facing similar issue and what is the solutions? I'm using 14.5 Build 14504. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator
Request Life Cycle blank page issue
Hi, My RCL page is blank and show me a white page. What should I do? SDP v11.3.09 DB MS SQL What should I do? Thanks for helping
Service desk plus cloud api unavailability
for this python api code I get this error and I don’t know what to put in value import requests url = "https://sdpondemand.manageengine.com/app/itdesk/api/v3/unavailability" headers = { "Accept": "application/vnd.manageengine.sdp.v3+json", "Authorization":
Backup Error in SCP
Hi All, I am trying to upgrade the SCP to latest Version. when doing the database backup, there is error and causing the backup failed : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
Deliver certificate to mobile phones/tablets so they can access wireless
Using MDM we are successfully delivering a certificate from HPE ClearPass to our iOS phones and tablets and they are able to auto-authenticate and "use" that secure wireless SSID. The same certificate and push setup delivers the certificate to Samsung
Network device backup failed
Hello, Recently, there have been frequent network device backup failures. The current solution is to restart the entire OPM service. Is there a small-scale service restart method available Ver:126121
Windows Defender showing as vulnerable, but actually it's not
This topic is a recurrence of https://pitstop.manageengine.com/portal/en/community/topic/windows-defender-showing-as-vulnerable-but-actually-its-not Can you please advise how you fixed the issue in the previous ticket raised by the user? All our Defender
Please use alias for UserAdditionalFields table Check logs for details.
I have a problem after upgrading to the latest version. I have a query that works perfectly from pgsql but in servicedesk it fails me. Can you help me ?? Please use alias for UserAdditionalFields table Check logs for details. SELECT to_char(to_timestamp((wo.CREATEDTIME)/1000),
Backup Error
Backup ended with error : ERROR = *ERROR: unexpected chunk size 498 (expected 1472) in final chunk 1 for toast value 99568 in pg_toast_64839*
iPad wont load MDM profile
We have an iPad that won't load the MDM profile. It's been enrolled, the device shows up in our inventory, the serial numbers match, the profile has been loaded and MDM is showing as the Device Management profile, but the device is still showing as a
Updating from 14600 - INVALID_OPERATING_SYSTEM_ENTRY
Hello, I'm trying to update from 14.6 Build 14600 to 14700 but I get this error: Exception in checking the postgres compatibility with operating system : INVALID_OPERATING_SYSTEM_ENTRY Refer the below link for more details. https://help.servicedeskplus.com/introduction/service-desk-system-requirements.html
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