Message

Dear Admin,

Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR]
product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com

Error Message

java.lang.Exception: java.lang.RuntimeException: Exception while compressing archive
at com.zoho.mickey.utils.archive.AbstractArchiver.executeCompress(AbstractArchiver.java:213)
at com.zoho.mickey.utils.archive.ZipArchiver.compress(ZipArchiver.java:48)
at com.manageengine.servicedesk.tools.BackupUtil.handleFileBackup(BackupUtil.java:315)
at com.manageengine.servicedesk.tools.BackupUtil.doFileBackup(BackupUtil.java:105)
at com.manageengine.servicedesk.tools.BackupUtil.doFileBackup(BackupUtil.java:78)
at com.manageengine.servicedesk.tools.PostBackUpRestoreProcessor.checkBackup(PostBackUpRestoreProcessor.java:103)
at com.adventnet.db.adapter.AbstractBackupHandler.doBackup(AbstractBackupHandler.java:503)
at com.adventnet.taskengine.backup.DbBackupTask.doBackup(DbBackupTask.java:575)
at com.adventnet.taskengine.backup.DbBackupTask.executeTask(DbBackupTask.java:360)
at com.manageengine.servicedesk.tools.BackUp.scheduledBackup(BackUp.java:800)
at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:103)
at com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:641)
at sun.reflect.GeneratedMethodAccessor85.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.adventnet.mfw.bean.BeanProxy.lambda$invoke$0(BeanProxy.java:51)
at com.zoho.mickey.api.DefaultCodeBlock.execute(CodeBlock.java:453)
at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:48)
at com.sun.proxy.$Proxy4.executeTask(Unknown Source)
at com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:334)
at com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:225)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:750)
at com.adventnet.servicedesk.setup.task.ScheduledBackupTask.executeTask(ScheduledBackupTask.java:111) at com.adventnet.taskengine.internal.SchedulerBean.executeTask(SchedulerBean.java:641) at sun.reflect.GeneratedMethodAccessor85.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.adventnet.mfw.bean.BeanProxy.lambda$invoke$0(BeanProxy.java:51) at com.zoho.mickey.api.DefaultCodeBlock.execute(CodeBlock.java:453) at com.adventnet.mfw.bean.BeanProxy.invoke(BeanProxy.java:48) at com.sun.proxy.$Proxy4.executeTask(Unknown Source) at com.adventnet.taskengine.internal.ScheduleExecutor.executeNextTask(ScheduleExecutor.java:334) at com.adventnet.taskengine.internal.ScheduleExecutor.run(ScheduleExecutor.java:225) at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180) at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:750)

Trouble shooting tips

Please contact your DBA to update the following sql query

update Task_Input SET ADMIN_STATUS = 4 where SCHEDULE_ID = (select SCHEDULE_ID from schedule where SCHEDULE_NAME = 'BackupSchedule')

This sql query will stop your backup scheduling