Attention Required for Password Manager Pro Start-Up Failures

Dear Community Members,

We have recently become aware of the start-up failures affecting users of Password Manager Pro builds prior to version 12000. This issue stems from certificate expiration problems for users beyond build 12000.

The Start-Up error indicates the following in the Wrapper log:

INFO | jvm 1 | 2024/04/08 12:40:13 | java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource.

If you are encountering this start-up issue and are using Password Manager Pro with a build version preceding 12000, we urge you to reach out to our support team(passwordmanagerpro-support@manageengine.com) for guidance and resolution.

Important Note:

We strongly advise all users to upgrade to the latest Password Manager Pro installation i.e., 12420 to ensure a secure and reliable environment.

Your cooperation in resolving this matter promptly is greatly appreciated.

Thanks,

Praveen

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Toll Free: +1 888 720 9500

Email: passwordmanagerpro-support@manageengine.com

Password Manager Pro - Enterprise Privileged Access Management Solution

https://www.manageengine.com/privileged-access-management/