Sophos detecting java.exe as ransomware
I strongly suspect this is a false positive, however, I thought I should mention that the instance of the java.exe file located in: %installdirectory%\ManageEngine\ServiceDesk\jre\bin triggered a CryptoGuard event within Sophos. We're running 14.7 Build
Approvals on Incidents
I am very dismayed to learn that we cannot have Approvals on Incidents. This is terrible! So I have to pay for the Service Category add-on to be able to send automatic approvals on the Standard Plan Instances? On the Instance where I have Service Categories
Web page is not fit with screen
We have an issue when we zoom out, web page is not fit with screen. ServiceDesk Plus Latest Version: 14.7 Build 14700
CMDB API Get All Asset CI Details using criteria
I am trying to invoke the 'Get All Asset CI Details using criteria' operation through your API panel using your XML from your manual, but I am receiving an error shown in the screenshot. What am I doing wrong?
Desktop Central cannot start. It's starting forever.
Hello guys, I install the Desktop Central to the new server, but when I start that the service is starting a long time and cannot show web console. Please check and help me. Thank you
Custom function works when using "save and test" but not when executed by a custom schedule
I imagine this is due to my limited understanding of the Deluge scripting, but I cannot find anything about why this may be happening. I have a custom script (pasted below) that takes in a report. The report is just any ticket for a departing employee
Reporting - inaccurate data being produced on Active Requests
Hi there, I seem to be having issues with producing accurate reports that relate to my team's workload. The steps I take to produce the issue are: Click on Reports > New Custom Report Tabular Report Module: Requests/All Active Requests Proceed to Report
Stop agents from entering patchmanager
Hello, by mistake, through the administration console, I sent the "command" to add all the domain servers to our patchmanager system. Currently we have 2 patchmanager servers that work independently, the only thing in common is the Windows domain, between
Problem in loading field while editing a request life cycle
Hello friends, When I want to create or edit a request lifecycle and make some fields mandatory or optional in a transaction, there are no fields to select. In addition, it is not possible to create a custom request filter on the requests page, and nothing
Abnormal interaction between SPD and ADM
We use ADM on SPD to manage the connection, and we have also configured ADM. However, when jumping, the situation prompts as shown below. Is this an issue with SDP or ADM.
Access Token not found
Hi Guys m trying to configure o365 oath for manage engine service desk plus for some reason its giving me below error following below wiki.Anyone can guide ? https://help.servicedeskplus.com/configure-azure-as-authentication-server
Mail Fetching using Microsoft Graph
Hello, I have SDP product latest version, and i want to configure mail server settings on it. I have office 365 subscription. But i cannot configure the mail server settings & fetching properly From my side, i created registered app on azure portal but
ADSelfService Plus Hight available
When trying to configure HA on two application nodes, a problem arises that the master node indicates that the cluster has been created, but there is no display in the slave node. You cannot access a virtual address. The ServerOUT log shows Adding conf
Enroll laptop/surface pro issue with license
Hi, I am a consultant for a company that has purchased a license from ManageEngine. This license is "Security" edition and works correctly in all modules, but when we want to assign a Surface device to a user, it gives us a license error message if the
iPads losing wireless connectivity due to "Disable MAC address randomization" not sticking.
I have 15, one year old iPads in Kiosk Mode that are now losing connection to our wireless network. It seems that the culprit is the Disable MAC address randomization settings not sticking. At some point this gets turned back on and the iPads can no longer
api v3 get image from description (notifications or notes)
Hi! How to access the images in the description of notifications or notes? use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an
Why Task Owner gets Empty once the Owner is Removed as Technician?
Dear All, I've noticed that If I've removed a Technician who was assigned and resolved some Tasks (as owner) previously, the owner field of the Task gets empty. Regards, Wajahath Farooq
SD Plus v14620
I saw 14620 is available but can't install this one. On attempting to install this on test instance on v14500 I received the below on linux installation using postgresql. This was not a problem with patch v14610. The certificate already exists. I tried
OpUtils switch ports
Hi, currently testing OpUtils and noticed that I have certain Cisco switches that only show ports that are active, but all unused ports are missing. This makes a 48 port switch a 17 port switch in OPUtils. Is there a way to manually add the missing and
Problem in QR Code Created for Mobile Device Enrollment
Hi Friend, We cannot Enroll Mobile Devices Since QR Code Generated For Scan in Mobile Device And Sent via Email is invalid. We Are using Endpoint Central 11.2 Please Help Us to Resolve This Issue.
My approval cannot be displayed on the SDP requester interface
SDP VER: 12.0 构建号 12000 Hello, Unable to display pending approval data in the approver interface. The first image is during preview The second image is the user interface, only showing the other three, my approval cannot be displayed
Change Actionable email submit giving error
All We are getting the below error message on Change Approvals viz email. The workflows and Integrations are setup and it just started happening the last few days. We are getting this on the top of the approval email and we have never seen this before
Migrate from PostgreSQL to MSSQL - Servicedesk Plus 14.6 Buildi 14600 - Free version
We use servicedesk plus 14.6 Buildi 14600 on windows server 2016 . System now use Postgre SQL and we wish to migrate MSSQL 2016. When I restore backup the error is "Incompatible Database source : postgres : when compared with target Database : mssql"
Problem installing Patch Manager 10.0.575 in Windows 11 or Windows Server 2019
Good Morning everyone, I installed version 10.0.575 of Patch Manager, initially on a Windows Server 2019 server and had several problems. Tried on Windows 11 and also the same problems. Tried with a lower version and also the same problems In short, the
can’t set up work profile
We are not able to enrol some devices (android) by using the Self Enrolment method. Attempting to enrol devices getting this error. "can’t set up work profile"
vCenter - problem with adding Hosts and VM
Hi! I have add vcenter to OpManager but Hosts and Virtual Machines contain no data: Can OpManager team help with it?
Issue with requests created by email
Hello everyone, One of my clients has a new problem with requests created by email. When a new one is created, sometimes it doesn't get the correct ID numbe (crescent order following the others), but it gets the ID of an older one already closed. That's
Can't find the topic in relation to PDF Printing problem
Hi , in the previous days i opened a thread about a problem i am having in relation to PDF printing inability. But now this thread is not present. why is this? Thanks Kolpano
Lost the ability to have a generic list of departments added when a new site is created
We have 100s of sites with a large list of departments for each site. Most of the time, we keep the departments generic in name to simplify the process. I believe after SD-112649, SD-107047 was applied back in Sept 2023 (Copy Default Settings option is
Disable User Policy, M365 Options Missing
Hi, On Disable policy page this M365 options are no longer available.
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Recently within the last week we started getting this error in Service Desk Plus: Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule. We are on version 14.6 Build 14600
Support Rep Changed to 'System' in Tickets
In the old help desk (v8) support representatives were able to email in tickets and the ticket would correctly show as coming form them. Why does the new system change the contact to 'System'? We have support managers that email in/forward in tickets
Struggling with LDAP
I'm trying to implement LDAP in a test environment so we can use LDAP authentication. I can't get most of the queries to work that i have been able to validate in Active Directory, so i'm forced to export 37k records. Ok, fine. Except i'm only able to
[ServiceDeskPlus] weekly automated ticket
I want to create a task that automatically creates a ticket every other Thursday to remind me to check the status of changes to employees who have been issued fleet vehicles. Upon the ticket, I need to acknowledge read of the ticket and: 1. If No new
Problem with saving on exiting report
Sometime we run exiting report but when we save, it save overwrite on another report.
Moving from Windows 10 Pro to Ubuntu - restored data was successful but unable to access the Web UI
We have 13k tickets, attachments etc, the restore of the backup file was successful and I can start the app with sudo sh run.sh but I am now unable to access the Web UI. I tried with Ubuntu Desktop and Ubuntu Server. Any ideas on how to fix this? Build
SCCM and Product name
Hello SDP community, The SCCM scan seems to generate some strange product name. Is that a bug? See screenshot (laptop) In the screenshot, there are 2 machines that I would like to reconcile. The one above has a strange product name (scanned by SCCM),
Setting Priority by FaFR doesn't work anymore (Change Module)
Since 14505 this code doesn't work (doesn't work on 14600 either) OnValueChange for Impact and Urgency var Priority_Matrix = { "4. University": { "4. Very High": "1", "3. High": "2", "2. Medium": "3", "1. Low": "4" }, "3. Institution / Computer Lab":
Imported AD users have "full name" as username preventing SAML from working.
I want to use SAML for PMP or at least test how this works for then other sites. We use WatchGuard Authpoint which lists PMP as supported and even has a guide for setup. All good with setup but on logging in I get "SAML Auth - SAML SSO Failed.". Checking
No Managed Server
Hi, I am in the process of trying to trail the enterprise version the application, however I am currently having trouble setting up any applications. I did the following: Installed Central Installed Probe Logged in to Central Went to Applications > Download
Next Page