Hi there,

I seem to be having issues with producing accurate reports that relate to my team's workload.

The steps I take to produce the issue are:

A technician in my team has nine (9) support tickets assigned to him, and he isn't appearing in the results.

Also, I tried running the built-in report named Pending requests by Technician and this showed four (4) pending tickets, when he has seven (7).

I think its because when you use the Last 12 months option, it shows the To date as being the last day in the previous month.  E.g. today is 28 February 2024, but the filter shows the To date only up to 31 January 2024.

This might be an easy fix, but also probably a defect.

Marty