On the Instance where I have Service Categories I still cannot send automated approvals on Incidents. This defeats any proper functionality of the entire system! 

ServiceDesk is good and efficient. Support is second to none. I appreciate the need for Zoho to make profits, however the lack of automatic approvals on Incidents is quite a major black-mark on an otherwise good system. It really cripples the need for Incidents. 

I have several templates already deployed between the Service Categories and Incidents. The system has been in use for years. I now need to have Approvals on some of the Incidents and these cannot be configured. If I have to change these to Service Categories it will mess-up the end user experience.

I am very disappointed in this non-ISTM deployment feature of ServiceDesk . . .